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The university I work at has its open house this Saturday.
On Friday a male customer arrived to park. There was a female customer in the passenger seat.
Here is what happened.
me: "Hi, how may I help you?"
male customer: "Is this Visitor parking?"
me: "Yes it is. You can either park over here for $5.00 or at the metered lot across the street & pay one of the meters."
male customer *has a shocked look on his face*: "Visitors have to pay to park here?"
me: "Yes, the university does charge everyone a $5.00 parking fee. And this information is stated on their website."
male customer: "Where is student parking?"
me: *thinking...well only current students with a valid parking permit can park in student parking. You are not a student yet.*
Female customer hands me a brouchure. I look at it, & it states Open House, the day of the open house, which is this Saturday, the time it begins & when it ends, & where free parking is available (which is at the parking garage next to the college of business).
me: "Open house is this Saturday, & so free parking is only available that day. You can either park at the metered lot across the street or at Visitor parking for $5.00."
male customer: "Oh come on."
So I close the booth window & I call the parking office. "Nancy" answers the phone, & I tell her why I am calling. She asks me for the name of the person wanting free parking. I tell her the name that is on the brouchure, who I am guessing is the driver. She tells me no, the customer cannot get free parking.
So I tell the guy the following...
"I called the parking office & I spoke to my boss, & she told me that parking is only free this Saturday, not today."
I notice he has a $5.00 bill in his hand. Since we do not accept payment, I tell him he can either pay at the parking office (if he wants to complain) or at the vending machine on the first floor.
On Friday a male customer arrived to park. There was a female customer in the passenger seat.
Here is what happened.
me: "Hi, how may I help you?"
male customer: "Is this Visitor parking?"
me: "Yes it is. You can either park over here for $5.00 or at the metered lot across the street & pay one of the meters."
male customer *has a shocked look on his face*: "Visitors have to pay to park here?"
me: "Yes, the university does charge everyone a $5.00 parking fee. And this information is stated on their website."
male customer: "Where is student parking?"
me: *thinking...well only current students with a valid parking permit can park in student parking. You are not a student yet.*
Female customer hands me a brouchure. I look at it, & it states Open House, the day of the open house, which is this Saturday, the time it begins & when it ends, & where free parking is available (which is at the parking garage next to the college of business).
me: "Open house is this Saturday, & so free parking is only available that day. You can either park at the metered lot across the street or at Visitor parking for $5.00."
male customer: "Oh come on."
So I close the booth window & I call the parking office. "Nancy" answers the phone, & I tell her why I am calling. She asks me for the name of the person wanting free parking. I tell her the name that is on the brouchure, who I am guessing is the driver. She tells me no, the customer cannot get free parking.
So I tell the guy the following...
"I called the parking office & I spoke to my boss, & she told me that parking is only free this Saturday, not today."
I notice he has a $5.00 bill in his hand. Since we do not accept payment, I tell him he can either pay at the parking office (if he wants to complain) or at the vending machine on the first floor.
They want to enroll in the university but they can't read the brouchure.
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