I Have No Words...

[BrenDAnn]

Well actually, I do...Fuck off. That wouldn't have made a very good title though. Who am I telling to fuck off? The asshole fuel delivery guy that came into the store tonight. Why? Well, a little background first. I work at a c-store, as you all know by now. We have the central monitor thing to our gas pumps in the back room. This monitor spits out a report a few times a day (or if we hit PRINT) that tells us what's in the tanks, etc. In the eight years (long time, I know) that I've been at the c-store, the one thing I've been told repeatedly was to never let the fuel delivery drivers go back and get that report. They are to stick the tanks to get the measurements as far as what's in each tank. Most of them do. Bitchy McBitcherson tonight, however, decided he was going to go the lazy way and get the report. The following conversation (more or less, I've already halfway blocked it from my mind) occurred. BFG=Bitchy Fuel Guy, Me is Me, CWJ is CoWorkerJ

CWJ: **comes to the kitchen and gets my attention** Um...This guy wants a report?
ME: **stops what I'm doing helping out in the kitchen, goes out there, all customer service friendly** What can i help you with?
BFG: I have a load of fuel, and I need the report from the machine back there **gestures to back room** so that I know which stuff goes in which tank.
ME: No. I'm sorry. I can't do that.
BFG: WHAT? WHY NOT?
ME: My manager gave me orders not to let you guys have that report, I'm sorry.
BFG: Well I wouldn't get the report, you go get it and give it to me!
ME: I can't do that. Sorry.
BFG: I'VE NEVER HAD TROUBLE GETTING IT ANYWHERE ELSE! YOU GET YOUR MANAGER ON THE PHONE!
ME: She's going to tell you the same thing I just did, but okay.
BFG: YOU GET YOUR MANAGER ON THE PHONE OR I'LL MAKE THE DAMN CALL MYSELF!
ME: Okay **goes and calls M, gets ahold of her on the second call** M, I have a fuel delivery guy here that wants the report in the back. I know that we aren't supposed to do that, and he told me to call you.
M: **instantly pissed** Well what's he got for fuel?
She goes back and forth with me and him and finally just has me pass the phone to him. While he's talking to her, I step back into the kitchen, because at that point I'm literally shaking with rage at this guy. Coworker E in the kitchen swore she thought I was going to punch him. Anyway, after a little back and forth with BFG and my manager, she has ME get the report and read it to her, and then hand the phone to BFG so she can tell him the numbers herself. To think, he wasted all that time being a rude fucker, demanding a manager, etc, when he could've just stuck the tanks and taken the measurements himself! Gah! Just thinking about it makes me angry! The good thing is, E and J both said they have my back if this guy tries to complain about me. E said she could hear him in the kitchen, because he was yelling THAT loudly. The great part? that was just the start of the night. Yeah. Full moons are SO much fun! **sighs**

[Whiskey]

Why don't you report him to HIS boss?

[BrenDAnn]

Brilliant idea, Whiskey...If I knew who his boss was. I commented to E when I got back to helping her again that he needed to be reported. It has been a long time since anyone at the store has made me angry enough that I was trembling. A very long time.

[Whiskey]

Do you use more than one company for your fuel? If you use the same company, I would think you could call their customer service line, or even the business-related number (your boss has it) and report "the person" that was there. Give them the date and the time, they should know who was on your route. If this guy is a dickhole regularly, he already has complaints in his file.

You would think. A girl can dream.

[Shalom]

Maybe he forgot his dipstick and was embarrassed to admit it?

(Hell, from the way you're describing the guy, you coulda probably took him and inserted him into the tank himself. Guy sounds like a dipstick to me...)

[lobo94]

Maybe he has issues with the size of his dipstick, and that's why he was Richard Cranium.

It ain't the meat, it's the motion. And please, friends, forgive my mind being a little in the gutter-I'm in a weird mood tonight.

[roothorick]

That rule is probably more than convenience. The reporter machine probably tells you roughly what's in the machine, and the tanker driver needs to take more precise measurements to make sure he doesn't overfill the tanks. I'm guessing. In any case, overfilling a tank that big could have explosive, disastrous, life-threatening results. Ergo, his demands could, and probably should, cost him his job, and maybe a few nights in jail -- mass endangerment, hello?

[Jack]

What I would do: "Sorry, but my manager is off today and I'm not going to bother him/her because I already have my orders."

Then let HIM wake the monster.

I've noticed an appalling amount of customers who seem to think managers are to be called for whatever even though they aren't even working at the time. And I've never heard of a direct supervisor to low-level retail employees who's salaried.

[Whiskey]

And I've never heard of a direct supervisor to low-level retail employees who's salaried.

The manager at my store is salaried

[Jack]

Huh, weird. I've always heard of sups making whatever an hour and having shifts and everything. Must be just me.

[Whiskey]

Huh, weird. I've always heard of sups making whatever an hour and having shifts and everything. Must be just me.

are you talking shift supervisor or manager. Our shift sups (titled Team Leads, woo lead that team) aren't salaried. Hell, theyre barely paid more than I am.

People who have been with the company for five or more years are barely paid more than someone who has no experience in fast food. How disgusting.

[Jack]

I was thinking of the supervisor directly over the people who would man the register and do the grunt work. It may be a bad assumption but I always figured that, since most gas stations I hear stories of are manned by maybe the 2-3 first-level employees and a "manager" that the manager either owns the franchise or doesn't get paid much more hourly than the first level.

[Whiskey]

In my store the chain of command is (bolded are salaried)

me (grunt) > shift supervisor > manager > area manager > owners

[Jack]

Good to know. Thanks

[csquared]

You should have told him to stick it... The tanks that is.

Your manager should contact your supplier and let them know what a jerk this guy was. When I worked at a gas station, if I had called my manager on something like this, the phone would have melted in that guy's hand. My manager was a Kentucky hillbilly. Nicest guy your could ever meet. Stood behind his employees. However, DO NOT PISS HIM OFF.