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Been awhile since i ranted about our depot but today warrented a few stories.
The main one being a follow through on one of my last stories. The order wa sheld up on the day of a sever snowstorm, which I kinda shrugged off from the customer as hey, we are retail. Not god
Anyways now today. We get a call from the that customer who was pretty damned pissed that his order didnt come in for a SECOND day. This time i could find no reaon as to why it was not delivered. We eventually had to call up one of our EMPLOYEES PARENTS offered them 50 bucks to pick up the damned merchendise rfom the depot since they had 'no available drivers' for it on the day THEY reschedualed it for. Now I have one of my friend to deliever it to the persons house since apparently the depot didnt want to have t delivered. When we talked to the person at the depot about it he said the customers order has been sitting in the bay for almost a week. And no 'available' drivers and not even so much as a phone call to the customers for the day they missed delivery.
Secondly I have had enough of backordered items. We find out an item has been backordered, usually, when the customer phones us after they get a call saying that the item is backordered. This is usually the day before or the day OF the delivery. It wouldnt be so annoying if we could give a little bit of a warning to the customer beforehand since there is obviously nothing we can do about this but it would help since we wont have to calm someone down after they manage their day around a delivery that never comes.
What makes this the most annoying is the fact that i recieved an email from way up the department chain from the boss over all the stores in the country telling our managers to 'crack down' on people lowering the prices of products. One point he made was someone getting a 1200$ fridge for about 300$. Wanna know why? He waited 3 months due to 'backorder' and 'discontinued' problems that we found out at the same time as him. We lower prices to keep customers as we are trying our best to make up for what has happened to them as it would annoy anyone.
K stopping now before i go into a huge rant. Im sure that there are reasons as to why certain things happen but we need the communication. We need to make sure that the info can get from the depot, to us, to the customer so we can have very little hassle involved. Stuff happens but we need to be informed of it and not at the last second so we fly off the seat of our pants.....
/endrant
The main one being a follow through on one of my last stories. The order wa sheld up on the day of a sever snowstorm, which I kinda shrugged off from the customer as hey, we are retail. Not god
Anyways now today. We get a call from the that customer who was pretty damned pissed that his order didnt come in for a SECOND day. This time i could find no reaon as to why it was not delivered. We eventually had to call up one of our EMPLOYEES PARENTS offered them 50 bucks to pick up the damned merchendise rfom the depot since they had 'no available drivers' for it on the day THEY reschedualed it for. Now I have one of my friend to deliever it to the persons house since apparently the depot didnt want to have t delivered. When we talked to the person at the depot about it he said the customers order has been sitting in the bay for almost a week. And no 'available' drivers and not even so much as a phone call to the customers for the day they missed delivery.
Secondly I have had enough of backordered items. We find out an item has been backordered, usually, when the customer phones us after they get a call saying that the item is backordered. This is usually the day before or the day OF the delivery. It wouldnt be so annoying if we could give a little bit of a warning to the customer beforehand since there is obviously nothing we can do about this but it would help since we wont have to calm someone down after they manage their day around a delivery that never comes.
What makes this the most annoying is the fact that i recieved an email from way up the department chain from the boss over all the stores in the country telling our managers to 'crack down' on people lowering the prices of products. One point he made was someone getting a 1200$ fridge for about 300$. Wanna know why? He waited 3 months due to 'backorder' and 'discontinued' problems that we found out at the same time as him. We lower prices to keep customers as we are trying our best to make up for what has happened to them as it would annoy anyone.
K stopping now before i go into a huge rant. Im sure that there are reasons as to why certain things happen but we need the communication. We need to make sure that the info can get from the depot, to us, to the customer so we can have very little hassle involved. Stuff happens but we need to be informed of it and not at the last second so we fly off the seat of our pants.....
/endrant
Ive found my new role model! 
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