BG: I work at a self-storage place. The payment rules are you get a late fee at 5, 15, 25 and 35 days late. At 35 days we start the auction process. You can pay all late fees and rent before auction, but we need it before auction. OK?
On Thursday, I'm working, and I get a call from a customer, let's call her J. J rented a unit from us when she lost her job and was being evicted. J has almost gone to auction three times so far. J is on the auction list.
Anyway, J calls and asks if we have a credit card on file for her. I check and we do. So I run the card for what she owed, remove her from auction, and continue on my merry quest to read all the pages of TV Tropes.
I just got a call from my boss. The card on file up there? Wasn't hers. It was her grandma's.
Who is now suing the company.
Fuck.
On Thursday, I'm working, and I get a call from a customer, let's call her J. J rented a unit from us when she lost her job and was being evicted. J has almost gone to auction three times so far. J is on the auction list.
Anyway, J calls and asks if we have a credit card on file for her. I check and we do. So I run the card for what she owed, remove her from auction, and continue on my merry quest to read all the pages of TV Tropes.
I just got a call from my boss. The card on file up there? Wasn't hers. It was her grandma's.
Who is now suing the company.
Fuck.
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