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When I started this job at Ecommerce department, they said that it was a small department. They said they had one person doing the picking and packing (since it's really small). The person they hired was a friend of the nanny they now hired as their Accounts Payable. Yeah, unbelievable. In any case, I shrugged it off, she came from a factory and was a factory worker and I have been in charge of factory workers before.
Things have changed, everything is computerized now and the big bad boss has now decided that we don't need a full-time receptionist in this corporation and demanded that I take over reception as well as eccommerce and train the factory worker to do all the tasks.
Here's the thing. She can't speak very good English, so that means, she can never answer the phone properly. She has NO computer skills and doesn't matter how much I teach her, she refuses to learn it and she gets wound up when something happens and starts yelling at everyone. Hell, she's rudely yelled at me and I'm her superior! And yet, she's still here because the bosses have a loyalty to her, doesn't matter that she doesn't respect me!
There are some things that are common sense, like, if I'm on the phone with the customer, the answer to that is to answer the phone. But she lets the phone rings, my bosses scream on why the phones are ringing with no one answering them and then they yell at me on why she doesn't get it. It doesn't matter how many times I tell her she needs to pay attention when I'm on the phone for longer than a 1 minute that I am on the phone with a customer. But she stares at me and then stares at the phone ringing and I have to put the customer on hold to answer it! ARGH!
Another time, the phone rings, she answered it and listened and then hands the phone to me! Doesn't say anything, doesn't put the customer on hold, just hands it over! I'm flabbergasted even though I have trained her on how to answer the phone!
Kicker is...when she answered the phone to a customer when I was not in the office, the customer was being very loud and she probably took it as being rude. Well, instead of answering her questions, she hung up on her!!! I had to deal with one of our very loyal and angry customer on this!
Anyone else have someone like this as their help? LOL.
Things have changed, everything is computerized now and the big bad boss has now decided that we don't need a full-time receptionist in this corporation and demanded that I take over reception as well as eccommerce and train the factory worker to do all the tasks.
Here's the thing. She can't speak very good English, so that means, she can never answer the phone properly. She has NO computer skills and doesn't matter how much I teach her, she refuses to learn it and she gets wound up when something happens and starts yelling at everyone. Hell, she's rudely yelled at me and I'm her superior! And yet, she's still here because the bosses have a loyalty to her, doesn't matter that she doesn't respect me!
There are some things that are common sense, like, if I'm on the phone with the customer, the answer to that is to answer the phone. But she lets the phone rings, my bosses scream on why the phones are ringing with no one answering them and then they yell at me on why she doesn't get it. It doesn't matter how many times I tell her she needs to pay attention when I'm on the phone for longer than a 1 minute that I am on the phone with a customer. But she stares at me and then stares at the phone ringing and I have to put the customer on hold to answer it! ARGH!
Another time, the phone rings, she answered it and listened and then hands the phone to me! Doesn't say anything, doesn't put the customer on hold, just hands it over! I'm flabbergasted even though I have trained her on how to answer the phone!
Kicker is...when she answered the phone to a customer when I was not in the office, the customer was being very loud and she probably took it as being rude. Well, instead of answering her questions, she hung up on her!!! I had to deal with one of our very loyal and angry customer on this!
Anyone else have someone like this as their help? LOL.
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