I'm at an account today that I've delicately termed "Phone Hell" because the primary job is answering the phone and we have to answer about 150-180 calls a day (more than twice as many as at the insurance agency).
Anyway, just a few minutes ago, a guy called in and asked to speak with "Casey Lastname." When I entered that name into the directory, nothing came up, so I took the first name out and just searched under the last name....where upon I found out the guy was "KC Lastname."
Now, I realize that KC probably stands for something else, but for crying out loud "KC" and "Casey sound exactly the same. How the hell I am supposed to know that it's really "KC" if you don't freaking tell me? And why even put a name like that in the system? All that's going to do is cause confusion. The only reason I was able to find it at all was because the last name was a common one that I knew how to spell. If not for that.....I hate it when people try to be "clever" like this.
Anyway, just a few minutes ago, a guy called in and asked to speak with "Casey Lastname." When I entered that name into the directory, nothing came up, so I took the first name out and just searched under the last name....where upon I found out the guy was "KC Lastname."
Now, I realize that KC probably stands for something else, but for crying out loud "KC" and "Casey sound exactly the same. How the hell I am supposed to know that it's really "KC" if you don't freaking tell me? And why even put a name like that in the system? All that's going to do is cause confusion. The only reason I was able to find it at all was because the last name was a common one that I knew how to spell. If not for that.....I hate it when people try to be "clever" like this.
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