My store has those scan-guns for customers to use, and a few months ago they rolled out something new: a smartphone app that has the same functionality but uses the phone's camera to scan the barcode. I was planning to download it and see how I could cause the app to break, but it seems someone did that for me.
I'm not officially watching the selfscans (I don't have the "God card"), but I can fix simple stuff like typing in UPCs, using the store loyalty card for people, explaining that $discount will come off at the end, etc. A customer calls me over with the following problem:
He purchased one package of steaks. As the app uses the entire camera's field of view, he accidentally scanned two more (the scan guns only work at a max distance of about 2 inches; the app doesn't have that restriction it seems). The stray steaks can't be voided out the usual way (hit "Remove" and rescan the code) because he doesn't have the other packages in his possession. Even if I had the god card, the only info I had to go on were the prices and item descriptions, and those exact packs may not even be in the case anymore.
I got called away for something else when the FEM with the god card showed up, so I didn't get to see how that was resolved except it involved two assorted frontend managers and the meat dept manager.
I'm not officially watching the selfscans (I don't have the "God card"), but I can fix simple stuff like typing in UPCs, using the store loyalty card for people, explaining that $discount will come off at the end, etc. A customer calls me over with the following problem:
He purchased one package of steaks. As the app uses the entire camera's field of view, he accidentally scanned two more (the scan guns only work at a max distance of about 2 inches; the app doesn't have that restriction it seems). The stray steaks can't be voided out the usual way (hit "Remove" and rescan the code) because he doesn't have the other packages in his possession. Even if I had the god card, the only info I had to go on were the prices and item descriptions, and those exact packs may not even be in the case anymore.
I got called away for something else when the FEM with the god card showed up, so I didn't get to see how that was resolved except it involved two assorted frontend managers and the meat dept manager.
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