Our mechanics aren't very computer-savvy. One of them owned the business before, and did inventory exclusively on cards, and was very suspicious of the computers when we brought them in. He now knows how to type in his own work orders, and ring something up, with a lot of coaching from me.
It isn't just him either. Only one of the mechanics can ring something up, and that's the youngest one.
I once freaked them out by scanning something. They sat on the computer that was getting the pictures from the scans sent to it, and I hadn't noticed. Finally, our mechanic S looked at me and exclaimed: "It's you! You're the one doing that!" When the picture was successfully sent, the scan utility would pop up. I bet he was a bit confused about that.
Our cashier software has a quirk that the programmers insist cannot be replicated, even though we have it consistently happen. Every 50 transactions, it crashes. Transactions also include printing. (It also can't count, and insists 2 open windows is 6, but that's tangential.) Well, two of the guys were trying to use it to write up a work order, and it crashed. They immediately backed away from the computer, hands up, and asked me to fix it. They didn't seem relieved when I told them it wasn't them; the program broke consistently in this way all on its own.
Yesterday, I was asked to keep an eye on the store via camera while everyone else was out. I saw Mechanic M come into the main camera view. He leaned over to look at the computer. I pressed the 'talk' button on the intercom and went: "What are you doing?"
I saw him stop. Walk over to the intercom. Stare at it. Then leave. A few seconds later, he comes into the upstairs door.
MM: Did you hear that?
Me: Yes I did.
We joke we don't have to worry about an internal hacking job, at least.
It isn't just him either. Only one of the mechanics can ring something up, and that's the youngest one.
I once freaked them out by scanning something. They sat on the computer that was getting the pictures from the scans sent to it, and I hadn't noticed. Finally, our mechanic S looked at me and exclaimed: "It's you! You're the one doing that!" When the picture was successfully sent, the scan utility would pop up. I bet he was a bit confused about that.
Our cashier software has a quirk that the programmers insist cannot be replicated, even though we have it consistently happen. Every 50 transactions, it crashes. Transactions also include printing. (It also can't count, and insists 2 open windows is 6, but that's tangential.) Well, two of the guys were trying to use it to write up a work order, and it crashed. They immediately backed away from the computer, hands up, and asked me to fix it. They didn't seem relieved when I told them it wasn't them; the program broke consistently in this way all on its own.
Yesterday, I was asked to keep an eye on the store via camera while everyone else was out. I saw Mechanic M come into the main camera view. He leaned over to look at the computer. I pressed the 'talk' button on the intercom and went: "What are you doing?"
I saw him stop. Walk over to the intercom. Stare at it. Then leave. A few seconds later, he comes into the upstairs door.
MM: Did you hear that?
Me: Yes I did.
We joke we don't have to worry about an internal hacking job, at least.
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