I was working in Customer Service this afternoon when I rang through a customer that used a Visa. The Visa was chipped, so he slid it into the machine and typed his PIN.
Once that was done and his receipt printed off I pressed the buttons for a duplicate receipt to print to put with my paperwork. The duplicate printed just fine but then the register decided to go crazy and just kept printing them!
It was duplicate after duplicate after duplicate...etc. By the time I finally managed to get the damn thing to stop (or maybe it just decided to stop on its own) at least a dozen receipts had printed off, not including the one I needed!
I just stared at the register for a few seconds after that, wondering what the hell had just happened. Luckily, the register didn't freak out on me anymore after that and the rest of my transactions went normally.
When B (the head cashier) came back from her break I told her what had happened and she told me that it had happened to her as well sometime last week, and probably had to do with the fact that I had just changed the receipt paper shortly before that guy came up to my till.
When the register had gone berserk on her it was after changing the paper, which is why she thinks that might be the reason.
All I know is that if it happens again, I'm calling for an exorcist.
Once that was done and his receipt printed off I pressed the buttons for a duplicate receipt to print to put with my paperwork. The duplicate printed just fine but then the register decided to go crazy and just kept printing them!
It was duplicate after duplicate after duplicate...etc. By the time I finally managed to get the damn thing to stop (or maybe it just decided to stop on its own) at least a dozen receipts had printed off, not including the one I needed!
I just stared at the register for a few seconds after that, wondering what the hell had just happened. Luckily, the register didn't freak out on me anymore after that and the rest of my transactions went normally.
When B (the head cashier) came back from her break I told her what had happened and she told me that it had happened to her as well sometime last week, and probably had to do with the fact that I had just changed the receipt paper shortly before that guy came up to my till.
When the register had gone berserk on her it was after changing the paper, which is why she thinks that might be the reason.
All I know is that if it happens again, I'm calling for an exorcist.
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