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First of all, let me apologize to everyone who gets the reference for the thread title, I couldn't resist.
Came in this morning and they had these pink cards on everyone's desk. It's a Bomb Threat Checklist of things they want us to ask when people call in and threaten to explode us to death. Personally, I think this is kind of silly, for several reasons. First, there are 12 call centers and something like 10 outsource locations. The odds of calling in and getting the specific location you planted a bomb in are pretty slim. Also, it has questions like "What is your name?" "What is your phone number?" and "Where are you located right now?" I know a lot of people that call in are lacking on the intelligence side, but I seriously doubt anyone who could construct a bomb could be that stupid. Plus the only bomb threats they really take seriously are the ones where people call the security desk. Now the second half of the card makes a little more sense (a checklist of background noises you hear while talking to the person).
That happened 1 time in the 3 years I've been here. I had just finished training and it was only my second day taking calls. My trainer came sweeping through our desks telling us to log out right away; don't even explain to the customer, just get off the call and get out of the building. Luckilly it was a beautiful spring afternoon, because we stood out in the parking lot for 3 hours while bomb dogs searched the building (there was no bomb, as it turned out. Probably an employee who wanted some time off the phones). It hadn't occurred to me that I was working for a company large enough to be in danger of destruction until then. I guess these days, people are probably used to this sort of thing, what with all the bomb threats in schools, but all that started happening after I graduated. It was a little scary, especially considering that while we were far enough away from the building to not be killed in the initial blast had there been a bomb, we were still close enough to die in the rain of debris that would have followed.
Came in this morning and they had these pink cards on everyone's desk. It's a Bomb Threat Checklist of things they want us to ask when people call in and threaten to explode us to death. Personally, I think this is kind of silly, for several reasons. First, there are 12 call centers and something like 10 outsource locations. The odds of calling in and getting the specific location you planted a bomb in are pretty slim. Also, it has questions like "What is your name?" "What is your phone number?" and "Where are you located right now?" I know a lot of people that call in are lacking on the intelligence side, but I seriously doubt anyone who could construct a bomb could be that stupid. Plus the only bomb threats they really take seriously are the ones where people call the security desk. Now the second half of the card makes a little more sense (a checklist of background noises you hear while talking to the person).
That happened 1 time in the 3 years I've been here. I had just finished training and it was only my second day taking calls. My trainer came sweeping through our desks telling us to log out right away; don't even explain to the customer, just get off the call and get out of the building. Luckilly it was a beautiful spring afternoon, because we stood out in the parking lot for 3 hours while bomb dogs searched the building (there was no bomb, as it turned out. Probably an employee who wanted some time off the phones). It hadn't occurred to me that I was working for a company large enough to be in danger of destruction until then. I guess these days, people are probably used to this sort of thing, what with all the bomb threats in schools, but all that started happening after I graduated. It was a little scary, especially considering that while we were far enough away from the building to not be killed in the initial blast had there been a bomb, we were still close enough to die in the rain of debris that would have followed.
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