CIO compliment

[Deevil]

On Monday, I was informed I had the dubious please of having the new CIO sit by me and listen in to calls for a while. Luckily, things went as well as I could hope for...the hour or so he listened there was no huge idiots or SC. I guess in the meeting the big wig execs had, the CIO said he was impressed with the call center and mentioned me by name and said what a great job I did was he was listening.

Hopefully this will be factored in when I get my yearly performance review in a month.

[sms001]

'grats! Always nice when a bigwig actually sees people in the trenches. Although I disagree with your assessment that no idjits or SCs was a good thing. Woulda been nice for him to see how well you handled extremes, and woulda been extra instructive for him to see that there really are people who just can't be reasonable.

[EricKei]

Don't be silly, SMS. The corporate overlords all know very well that any troublesome or abusive customers are really just figments of the workers' imaginations, that all custy's are sweet, polite, fast-talking cool froods who always have all of their info ready, that they never call and waste half an hour rambling on about irrelevant stuff like Grandmama's goiter from 15 years back, and that they all have issues that can be resolved in five minutes or less....Right?

[csquared]

I don't know. Would it have been a good thing to have the CIO's fairy land view of the world shattered by reality?

But back on topic... Great job Deevil!

[mathnerd]

Congrats! It's always nice to be recognized for your hard work.

I was shadowed once by one of the bigwigs at MajorBank. In my department, we always joked around that there was a "Mathnerd Curse". I always got the crazy calls/tickets. The curse followed me when I moved from loans/lines to deposit operations. Though this was when I was in loans and lines. Did we lose a half million bucks? A line of credit get messed up, fixed incorrectly, refixed incorrectly again and be so messed up we consider bringing in a forensic accountant? I got all the weird, "one off" calls. It wasn't planned that way, it just happened. Of course, the day the bigwig shadowed me was no exception. I cant' remember which weird tickets I got that day, but I know I got a couple. He was also there when a banker who should not have graduated high school called and I spent 20 minutes explaining basic math. He asked if that was part of the "mathnerd curse", and I told him no, this was actually kind of normal (bank level employees not knowing how interest accrual works). He seemed concerned. It was actually nice for at least one of the higher ups to see what we were dealing with in the trenches.