It's nice to hear it....

[Foxglove8778]

Just had a caller tell me I was the single most helpful person he's spoken to in any of the BlueCrossBlueShields in the country in the last five years.

I couldn't repair the problem, but I did explain to him how Bluecard works and what is the responsibilty of his local & what is the responsibility of the member's plan.

Basically how to fix the problem and who to call to get it done. I also told him what terminology to use... It's nice to be told that I rock.

[JustADude]

Yeah, having someone notice this obvious, and likely often-overlooked, fact is very cool.