new record for me

[smileyeagle1021]

I went an entire hour of my shift where I did not take a single call that didn't result in a booking... my previous record was half an hour straight without taking a call that didn't result in booking... even now, 2 hours into my shift with my winning streak broken I'm still above a 50% confirmation rate (my 12 week average is 42%)... so I am kicking but today... wish me luck and I might just set a new personal record for the day on confirmation (even if I am somewhat sacrificing ADR to get it).

[matty]

Congrats on beating your "PB"!

That's fantastic - one hour straight and a booking on every call.

But what is ADR? (I'm sure it's obvious and I'll remember as soon as someone tells me!)

[smileyeagle1021]

Yeah my day total was nowhere near my day record, but it was still well above average...

oh and ADR stands for Average Daily Rate

[matty]

I see - that makes sense.