So... I Got Hired

[MamaMootz]

at a call center for a Rx company. It seems like I'll be taking lots of inbound calls from the general public with questions about their coverage, their Rx's and I think pharmacies as well.

I hope I won't have too many stories to tell but with dealing with the general public, I'm bound to....

Yay! I got hired!

[LostMyMind]

Lack of drugs makes for some very interesting questions

[Seanette]

at a call center for a Rx company. It seems like I'll be taking lots of inbound calls from the general public with questions about their coverage, their Rx's and I think pharmacies as well.

I hope I won't have too many stories to tell but with dealing with the general public, I'm bound to....

Yay! I got hired!

Congratulations, and let me offer you this lovely gift basket with your choices of brand/variety in the following items: chocolate, headache remedy, antacid, and cough/sore throat remedy. You will need all of the above when dealing with any call center job relating in any way to insurance coverage, if my brief career-to-date (still ongoing) in dental insurance is anything to go by.

I'm wondering if the call center brigade is numerous/strong enough to get our own section here on CS.

[MamaMootz]

I'm wondering if the call center brigade is numerous/strong enough to get our own section here on CS.

Thank you for the lovely basket of welcome gifts. I'll be sure to keep them close by in my desk drawer.

Have you seen the section of c/s under "unsupportable"? Probably you have, but I think that's where a lot of tech support and call center folks go to let off steam. I'm planning on being there, I think, quite a bit - I used to work in a technical support call center, so I kinda know what I'm in for. Kinda.

[Seanette]

Thank you for the lovely basket of welcome gifts. I'll be sure to keep them close by in my desk drawer.

Have you seen the section of c/s under "unsupportable"? Probably you have, but I think that's where a lot of tech support and call center folks go to let off steam. I'm planning on being there, I think, quite a bit - I used to work in a technical support call center, so I kinda know what I'm in for. Kinda.

I thought that was exclusively a tech zone, and was thinking that non-tech-support call-center types need a home here too.

I *have* done tech support (major shipping company), and I'm still trying to decide whether those callers were (on average) any smarter or better behaved than dental insurance callers (the dental offices are usually OK, but I get some "fun" patients/subscribers). So far, it's kind of a tossup.

[Rapscallion]

It was intended for all call centre workers as well, but if they suck, they suck. I'm generally easy over the matter, but it would help me designate things on the front pages if call centre stuff was in there.

Rapscallion

[Gopher]

Maybe a "Fools on the 'Fones" section?