I have a new job

[ThePhoneGoddess]

So, I recently escaped from prepaid cell phone hell, and I now work for a wonderful company that sends movies to your mailbox. They are soooooooooooo awesome compared to what I'm used to I feel like I've died and gone to customer service heaven!

They don't want you to lie to customers to get them off the phone.
They staff enough people so callers aren't waiting on hold forever.
They don't have departments to pass customers off to for every little thing. 98% of the time, the person who answers your call is the one who helps you with your issue.
They actually give us really good software tools to do our jobs with, and wonderful ergonomic chairs and desks. And if you need something all you gotta do is ask and people are on top of it.

I am so in love with my new job.

Oh, and bonus for all the Canadalandians on the board---the company just announced that they are opening up their streaming service to Canada!

[jedimaster91]

Are they hiring in Kentucky?

If this is the red envelope place, we called them after one of our DVDs got lost in the mail and returned to them before we got it. They were WONDERFUL. The DVD was resent and arrived a day or two later. They also accidentally charged us before our free trial period was over and when we called they reversed it and credited us a little more. I love them soooo much.

[morgana]

Are they hiring in Nebraska?

[TOLady]

Congratulations on the new job !

And yes - I read yesterday that they are indeed coming to our neck of the woods, however, they aren't offering the other services that people like my Dad could really take advantage of (he's in the middle of nowhere and doesn't get "the Netz" in his area (and yes - areas do exist like that here - dial-up is an option, but painfully slow and you couldn't stream if your like depended on it!)

Congrats again!

[ThePhoneGoddess]

http://tiny.cc/tmg7f

This is where you search for jobs. Their customer service center is here where I live, but they have hubs in every state that process the dvd's.

[Aethian]

we called them after one of our DVDs got lost in the mail and returned to them before we got it.

That happens when the outside of the envelope gets snagged and it tears at the cut line. Usually we can keep the two pieces together to get the movie to the customer but sometimes it completely detaches and gets lost in the system. We have no choice then but to send it back to the mailer just cause...well we don't know where it was supposed to go.

Stupid machines...always trying to nibble on the mail. *dramatic sigh*

[Whiskey]

I want a job thereeeeeee. It sounds lovely!