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I just got promoted from Customer Service to Tier 1 Tech Support at my present job. Woo hoo.
Con: My schedule is changing so I dont have friday off anymore.
Pro: Tech support is closed on weekends
Con: More responsibilities.
Pro: More pay (woot)
Con: I'll be working directly with our resellers which can be complete arserags at times.
Pro: Tech Support does not work with the public at all
BIG Con: More responsibitiles = less time to surf customersuck.com at work
My OM has been hinting at this for awhile and confirmed it today. Best part is they told me the reason they waited so long is they were hesitant to pull one of their best agents off the floor in the middle of a busy month (their words not mine) So I must be doing something right. Needless to say I'm rather ecstatic at the moment.
Con: My schedule is changing so I dont have friday off anymore.
Pro: Tech support is closed on weekends
Con: More responsibilities.
Pro: More pay (woot)
Con: I'll be working directly with our resellers which can be complete arserags at times.
Pro: Tech Support does not work with the public at all
BIG Con: More responsibitiles = less time to surf customersuck.com at work
My OM has been hinting at this for awhile and confirmed it today. Best part is they told me the reason they waited so long is they were hesitant to pull one of their best agents off the floor in the middle of a busy month (their words not mine) So I must be doing something right. Needless to say I'm rather ecstatic at the moment.