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  • #1

    When in Doubt, Call the Clinic

    I had a new sleep study done a little over a week ago. Unlike the last time several years back, this place was much nicer. Also, I had my consultation, was fitted for a mask, and had the study done all in one building instead of having to drive all over town to different places for each thing.

    Now, they told me that it would take 5-7 days to hear back about my results. Fast-forward to this past Friday, though, it was exactly one week since the study and I hadn't heard anything. Yesterday came and went, and I still hadn't heard anything. So I called this morning to see what was happening. It turns out that the information *about* my study hadn't been sent to the nurse practitioner who'd ordered it. :/ And guess what? No one knew about it and probably wouldn't have if I hadn't called.
    Last edited by firecat88; 10-27-2015, 05:26 PM.
    "Things that fail to kill me make me level up." ~ NateWantsToBattle, Training Hard (Counting Stars parody)
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  • #2
    That can happen, especially if it's a busy place. It's how they corrected it when it's pointed out that matters now. Did they get it sent off properly, or did they pull the blame game?

    I had a practice the would do that. The nurse was the problem, because she constantly lost paperwork and would blame everything else for the problem. Can't find results in the medical record? "Must not have got them from the lab" called back the next day, when she huffed that she was going to be off for a week. The nurse subbing for her found it in the inbox for that sort of thing. This same cow had a problem with phoning in/faxing prescriptions to pharmacies. Also doing the orders for labs.

    No, I am no longer with that clinic. Turns out the cow was related to the doc and that was the end of my interest there. Now, the one I go to, if something is lost, it's immediately their fault, even if it's something the lab failed to do.
    If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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    • #3
      The guy I talked to said he would send it off and write a note to the nurse practitioner to call me whenever she had a moment. So I'm hoping to hear something within the next couple-a days, but about when is the right time to call back if I don't? Bearing in mind that this Friday will be 2 weeks since the study, I mean.
      "Things that fail to kill me make me level up." ~ NateWantsToBattle, Training Hard (Counting Stars parody)

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      • #4
        Give them half a business day to send it to the nurse practitioner; then about the right amount of time for a courier to deliver it. (Their fault, they should eat the cost of a courier.)

        Then you know your Nurse Practitioner better than any of us do: how long would it take her to get back to you, especially if they admitted their mistake? (So she knew you'd been waiting, and thus bumped your priority up.)

        Give her that amount of time, then call her office and ask if they received the information. If they did, great - make sure they know how long you've been waiting for the results, but you know that it's now in your NP's hands.

        If they didn't, contact the sleep clinic and raise assertive hell.
        Seshat's self-help guide:
        1. Would you rather be right, or get the result you want?
        2. If you're consistently getting results you don't want, change what you do.
        3. Deal with the situation you have now, however it occurred.
        4. Accept the consequences of your decisions.

        "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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        • #5
          I had a sleep study done a few weeks ago in which I got very little sleep. I spent most of the night lying there perfectly still except for my legs. I barely got an hour of sleep. But I was also no where near tired when the guy put me in bed. Then the nurse calls me and tells me the study didn't find anything and my doctor says to lose weight and stop taking the sleeping pills.

          Meh.. Well the whole reason I went in to see the doctor was because I have been sleep walking, talking and jumping out of bed and not remembering a thing. Sleeping pills are the only thing that stops that from happening.

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          • #6
            Reminds me of when I had to go into local court for an issue I was dealing with (medical issues). Despite having something like four months' warning, they waited until one or two days before the hearing to tell me that they had never received the 100+ pages of medical records we had sent to them, so we had to scramble to get new copies and just bring them with us. When we get to the court/office, the gleefully inform us that the packet of documentation we had sent to them more than three months priorhad been received on time, and had literally been sitting in my file all that time...She just hadn't marked it down as "received" in the computer, thus making the replacement packet we had brought a complete and utter waste of time, effort, and money.
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
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            • #7
              Quoth EricKei View Post
              Reminds me of when I had to go into local court for an issue I was dealing with (medical issues). Despite having something like four months' warning, they waited until one or two days before the hearing to tell me that they had never received the 100+ pages of medical records we had sent to them, so we had to scramble to get new copies and just bring them with us. When we get to the court/office, the gleefully inform us that the packet of documentation we had sent to them more than three months priorhad been received on time, and had literally been sitting in my file all that time...She just hadn't marked it down as "received" in the computer, thus making the replacement packet we had brought a complete and utter waste of time, effort, and money.
              "And that was why I killed her, Your Honor."

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              • #8
                Quoth klhanson View Post
                I had a sleep study done a few weeks ago in which I got very little sleep. I spent most of the night lying there perfectly still except for my legs. I barely got an hour of sleep. But I was also no where near tired when the guy put me in bed. Then the nurse calls me and tells me the study didn't find anything and my doctor says to lose weight and stop taking the sleeping pills.

                Meh.. Well the whole reason I went in to see the doctor was because I have been sleep walking, talking and jumping out of bed and not remembering a thing. Sleeping pills are the only thing that stops that from happening.
                My husband had one done a few years ago in the worst place possible. The walls were paper thin and the building was in an area with heavy traffic, even at night. Also, the tech turned on load music in his little area. Hubby barely got any sleep that night, so of course they didn't get a lot of data from it.

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                • #9
                  Quoth GOInsanity View Post
                  My husband had one done a few years ago in the worst place possible. The walls were paper thin and the building was in an area with heavy traffic, even at night.
                  Sounds like where my previous sleep study was done. Tiny little rundown building from like the '70s (it honestly felt like an old mobile home that had been converted into a business), seriously only like 2 blocks away from the hospital so there was constant traffic noise, a shared bathroom for all the people doing the study on any particular night...oh, and the TV was such that there was frick-all to watch late at night except (not even joking) 4 different porn channels.


                  (Still haven't heard back from the NP, by the way. @_@)
                  "Things that fail to kill me make me level up." ~ NateWantsToBattle, Training Hard (Counting Stars parody)

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                  • #10
                    I'm kinda glad in a way they do them at home over here! We go collect the stuff and get told how to set it up (not sure exactly how for a full study as as yet only had the pulse oxymeter one but a friend has had the full one at home) and to return it the next day.

                    Having had one done a few weeks ago with the pulse oxymeter I was frustrated as anything with it since the wrist part weight 60g and was majorly uncomfortable and everytime I moved the finger probe misaligned.

                    They apparently got enough data from it and I asked for the results (as its not my doctors ordering it but the anesthesia department) but just got a letter back with an outpatients clinic appointment for "yellow clinic" which I had to phone the hospital to ask and they had to search around quite a bit before telling me it was related to the sleep study. Whether it is for the full study or just to discuss results I haven't been told and probably won't find out til the appointment date.

                    Edited: I'm expecting to get a "lose weight" answer too - despite the fact I have several conditions which stop me from losing weight and won't be able to until they can get the Fibro and CFS under more control! It will be fun if they do say that...
                    I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

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                    • #11
                      Quoth firecat88 View Post
                      Sounds like where my previous sleep study was done. Tiny little rundown building from like the '70s (it honestly felt like an old mobile home that had been converted into a business), seriously only like 2 blocks away from the hospital so there was constant traffic noise, a shared bathroom for all the people doing the study on any particular night...oh, and the TV was such that there was frick-all to watch late at night except (not even joking) 4 different porn channels.


                      (Still haven't heard back from the NP, by the way. @_@)

                      I had to do a double take at the location you had listed...

                      Got to hear more from my husband about where the bad sleep study was done. Turns out it was an old building (possibly 70's) near a hospital that got a few helicopter flights in during the night. Though I don't think he got a TV. Just an attendant/tech that played loud rap music and shouted down the hall at people because the intercom was broken. Great way to sleep!

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                      • #12
                        Two weeks and several rounds of phone tag later, I've finally heard back from the sleep study clinic. The results are as expected- I have severe sleep apnea, with an AHI of 66. I'm getting a CPAP machine. Thankfully, though, I don't actually have to get the one with a full face mask that makes me feel like I'm wearing a freakin' Half-Life headcrab.
                        "Things that fail to kill me make me level up." ~ NateWantsToBattle, Training Hard (Counting Stars parody)

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