I admit, I wasn't one of the nursing students who walked into nursing school all starry eyed about how I was going to save the world. Like Dr. Cox, I generally think people are bastard coated bastards with bastard filling (you can thank the credit card call center that put me in retention for that). I was naive enough, however, to think that patients would actually listen to me as a nurse. 
So I go into a patient's room and see that his family has brought in a big bucket of fried chicken. It's like 7 am--where do you get chicken that early?? It's important to know that eating before surgery=badness. This patient's surgery was scheduled for the afternoon but they shouldn't have eaten anything all day, per hospital policy.
Me: Patient, have you eaten any of that chicken?
Patient: Yes.
Me: Were you told that you couldn't eat anything? You were scheduled for surgery this afternoon.
Patient: When I called to order breakfast they wouldn't bring me anything so I got my family to bring me some food.
Me: Ok, I need to let your doctor know about this and they'll be the one to make the call, but we are probably going to need to reschedule your surgery. I would also strongly encourage you to stop eating that chicken because it is incredibly high in salt and that is going to really complicate your chronic diseases with nasty side effects that caused the need for this surgery. (A condensed HIPPA friendly version of what I really said)
Patient: All you nurses ever say is "No!" No food! No surgery! No decent food! I thought you were supposed to help me, not keep knocking me back down!
Me: Let me call your surgeon. If we reschedule your surgery I'll talk to dietary about getting some food sent up now.
Patient: You call whoever you want, but I'm having my damn surgery today, and I'm eating my damn chicken. This ain't no way to treat a paying customer!
Needless to say, the patient did not have surgery that day.
And this is why I have a MiM thread about why patients are not customers.

So I go into a patient's room and see that his family has brought in a big bucket of fried chicken. It's like 7 am--where do you get chicken that early?? It's important to know that eating before surgery=badness. This patient's surgery was scheduled for the afternoon but they shouldn't have eaten anything all day, per hospital policy.
Me: Patient, have you eaten any of that chicken?
Patient: Yes.
Me: Were you told that you couldn't eat anything? You were scheduled for surgery this afternoon.
Patient: When I called to order breakfast they wouldn't bring me anything so I got my family to bring me some food.
Me: Ok, I need to let your doctor know about this and they'll be the one to make the call, but we are probably going to need to reschedule your surgery. I would also strongly encourage you to stop eating that chicken because it is incredibly high in salt and that is going to really complicate your chronic diseases with nasty side effects that caused the need for this surgery. (A condensed HIPPA friendly version of what I really said)
Patient: All you nurses ever say is "No!" No food! No surgery! No decent food! I thought you were supposed to help me, not keep knocking me back down!
Me: Let me call your surgeon. If we reschedule your surgery I'll talk to dietary about getting some food sent up now.
Patient: You call whoever you want, but I'm having my damn surgery today, and I'm eating my damn chicken. This ain't no way to treat a paying customer!
Needless to say, the patient did not have surgery that day.
And this is why I have a MiM thread about why patients are not customers.






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