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  • So very angry right now

    Not so much for me, but for my wife. Though, hell, I'm allowing a little for me to come into this.

    About a year ago, we had a doctor both my wife and I saw at the local health center thing, and she was great. Other than some embarrassment at some of the more, er, male issues I've had and her being pretty, neither my wife nor I had any issues with her. She explained things perfectly, and was always willing to help with samples if we couldn't get the meds we needed from the pharmacy right away.

    However, she left. Oh well, it happens.

    The one that replaced her... is a goddamn nightmare. Right off the bat she took my off my mood stabilizers. Just said "no, you're not getting these anymore," and that was that. Turns out there was an actual reason behind this - a higher than normal liver functions. Of course, she didn't explain this to me until months after she'd taken me off them. Which was nice.

    Then I got my diverticulitis (or osis? The one that's not as bad, anyway), and had a follow up after being in the ER after that.

    "Oh," she said, "and as well as the Diverticula, you've got a fatty liver, which we've already talked about."

    No, I said. We didn't. But right now I want you to focus on the really bad stomach cramping I'm getting.

    "Keep taking the pills the ER gave you when it gets bad."

    Are you going to give me a prescription?

    "No."

    Riiiight around that point I was done with her. 10 pills didn't last long that first week, and since then I've discovered that Alka-Seltzer actually works pretty well. Enough so I can function, and it means not having to go back. Something serious enough, I figured I would.

    Only now, well, I've had the last damn straw.

    My wife takes meds for acid reflux and bad stomach (omneprezole? I think?). She recently ran out, and the doc says "Sure, I'll re-do your prescription. You can have it sent to you as always." We use express scripts, cause, well, insurance allows. In the meantime, she should buy over the counter, which should work just fine.

    Only she didn't do it in any amount of good time, so now my wife is completely out. And her stomach really starts to bug her in a way it hasn't since she started taking these meds. Constantly feeling sick, throwing up a few times, and having to leave work early. See, there's a big difference between 0.5 mgs and 20 mgs. Who knew?

    Wife leaves work early one day, and called me. I told her to call the doctor, and get a sample or a weeks prescription we could fill at the CVS while we waited for the other to be delivered, so that she could, at least, stop being in pain and feeling sick.

    So I leave work, do my 45 minute drive, get to the CVS, figuring, hey, more than enough time to call it in? Nope, no prescription. I call my wife, tell her to call the doctors office back, and find out what the hell is going on. The doc is already on thin ground.

    "Oh," the office says. "She looked at it and put it back down. Said she'd sign it closer to closing time and call it in."



    Oh, sure. Your patient called in, asks for enough to get through as you took your sweet ass time filing in the first prescription, so you'll take your time filing in the second one too?

    So, I went home, took care of the wife as best I could, and went out after the office had closed to get the meds. Sure, they were here now, but there was a good 4 hours of suffering my wife went through (mostly sleeping, but still) because this doctor couldn't be bothered to sign something she knew was coming through.

    So, needless to say, the wife and I are done with this one. Next time either one of us needs an appointment, I'm doing the calling. And I'm going to explain, nicely, as it won't be their fault, to the receptionist that there's no way in hell we're seeing the doc we were assigned as she is colossally incompetent.

    Cause honestly, it's either that or I string her up by her damn stethoscope in the office, and I wouldn't do well in prison.

  • #2
    It sounds like she doesn't like that you take various meds, which is weird, because it seems a lot of the medical community is script-happy. At any rate, you obviously need the meds and she's treating you like 5-year-olds. What is her problem?
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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    • #3
      Her problem is that another doctor prescribed the meds and they work. It hurts her ego.

      Comment


      • #4
        Report. Report. Report.

        There is no excuse for her to not write the prescription right there and then when she knew damn well she was going to write it and your wife was in pain.

        Find somebody to complain about and get yourself a doctor who cares about her patients, in reverse order.

        ^-.-^
        Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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        • #5
          absolutely change doctors

          you need one that you can trust

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          • #6
            Change clinics and write a letter telling them why. Interview doctors now.

            Comment


            • #7
              Quoth Dilorenzo View Post
              So I leave work, do my 45 minute drive, get to the CVS, figuring, hey, more than enough time to call it in? Nope, no prescription. I call my wife, tell her to call the doctors office back, and find out what the hell is going on. The doc is already on thin ground.

              "Oh," the office says. "She looked at it and put it back down. Said she'd sign it closer to closing time and call it in."
              What time of day was this?

              In my experience, doctors' offices always call in all prescriptions right before they close. It's more efficient for them. Besides, it's not like you're going to pick it up any sooner, because you're just going to go by the pharmacy on the way home from work and every person in the whole world works 9 - 5 or thereabouts, right? /sarcasm
              Women can do anything men can.
              But we don't because lots of it's disgusting.
              Maxine

              Comment


              • #8
                Sparky, that has not been my experience. Every doctor I've been to locally that needed to send in a prescription has done so within half an hour. Of course, they use a computer based faxing system to fax scripts to pharmacies rather than picking up the phone to physically read numbers off to someone else on the other end.

                Comment


                • #9
                  Quoth Andara Bledin View Post
                  Report. Report. Report.
                  I would have absolutely no idea how to go about doing this.

                  We will both be changing doctors, perhaps even finding a different location entirely. The not having the scrip ready for the my wife was absolutely the last straw in this one. There's no way I'm going back to see this woman, and I'm not letting my wife either. (I dearly love her, but she will continue going to something rather than complain).

                  One thing is it's going to take a little time to do. Work takes up a lot of time right now, and my folks are coming to visit from Ireland in a little over a week, so it's going to take time.

                  Comment


                  • #10
                    Quoth sevendaysky View Post
                    Sparky, that has not been my experience. Every doctor I've been to locally that needed to send in a prescription has done so within half an hour. Of course, they use a computer based faxing system to fax scripts to pharmacies rather than picking up the phone to physically read numbers off to someone else on the other end.
                    Really? That's great.

                    I was being a bit sarcastic in my reply, but it really has been my experience that doctor's offices do fax all their scripts at once. Maybe they don't all do it, but the ones I've been to tend to.

                    Of course, in a case like Dilorenzo's where a patient needed the medication right away, most of them would call it in immediately. Dilorenzo's doctor is a jerk. There is a difference in how a routine refill and an emergency refill should be handled. The problem was that Dilorenzo's doctor was refusing to treat his wife's suffering as an emergency.
                    Last edited by Sparky; 09-30-2011, 04:16 PM.
                    Women can do anything men can.
                    But we don't because lots of it's disgusting.
                    Maxine

                    Comment


                    • #11
                      I would start with the Ohio State Medical Board. You should be able to locate the relevant information there.

                      I would also make a formal complaint (both verbal and written) to whatever medical group the woman belongs to.

                      My mother had to go through a similar thing when she got a doctor in her area that refused to prescribe any pain medication despite her having a known medical condition that caused chronic pain because she didn't believe in chronic pain and everybody who had it was a pill-popping addict. I don't know the details, but she ended up with a new doctor and her prescription.

                      ^-.-^
                      Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                      Comment


                      • #12
                        Quoth Dilorenzo View Post
                        I would have absolutely no idea how to go about doing this.

                        We will both be changing doctors, perhaps even finding a different location entirely. The not having the scrip ready for the my wife was absolutely the last straw in this one. There's no way I'm going back to see this woman, and I'm not letting my wife either. (I dearly love her, but she will continue going to something rather than complain).

                        One thing is it's going to take a little time to do. Work takes up a lot of time right now, and my folks are coming to visit from Ireland in a little over a week, so it's going to take time.
                        The Medical Board isn't going to do anything about this. This doctor is an asshat, but not incompetent. Just lazy, with no bed side manner and lousy customer service.

                        The person to complain to is the head of the practice (head of the clinic). The doctor's boss, in other words. That will elicit a response that actually has teeth.
                        They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

                        Comment


                        • #13
                          If this is an HMO, they have some sort of customer service dept. That's who you call. They may have another name for it - customer satisfaction or whatever. Check your insurance card or whatever information you have on them. Look at their website. There should be something there that explains who to talk to for complaints.

                          Second, it's bad to stop taking omeprazole cold turkey (brand name is usually Prilosec). This causes rebound symptoms, which, as your wife found out, can be pretty damn bad. And my point is that the doctor is supposed to KNOW this. No way should she have let your wife go without her meds. So that's another thing to point out to the customer service people.
                          When you start at zero, everything's progress.

                          Comment


                          • #14
                            Quoth MoonCat View Post
                            Second, it's bad to stop taking omeprazole cold turkey.
                            Oh REALLY? I was taking it for a while. It actually helped. And then my insurance wouldn't cover refills because I'd been taking it for 90 days. Two separate RNs/practicioners didn't mention that limit; and of course I was stuck cold-turkey. No, it was not amusing, and very wretched. I did manage to get in relatively quickly (a week later) and got on, um... the generic for prevacid. That's helping a fair bit, but I keep forgetting to take the second darned pill in the evening. I've got an upper endo scheduled for the 14th.

                            Gah, why do doctors have to suck so much sometimes?

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                            • #15
                              Quoth Andara Bledin View Post
                              because she didn't believe in chronic pain and everybody who had it was a pill-popping addict.
                              Fume. Growl. Snarl. Etc etc etc.

                              There's research in progress - I'm not tracking it, my wife is - to provide an objective measurement of pain.

                              I really, really want my pain measured once it's available. I'm sure it'll make some people do this:
                              Seshat's self-help guide:
                              1. Would you rather be right, or get the result you want?
                              2. If you're consistently getting results you don't want, change what you do.
                              3. Deal with the situation you have now, however it occurred.
                              4. Accept the consequences of your decisions.

                              "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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