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Customer made Pharmacist Cry! (Long)
*Language Warning!*
Today I was working at my Home-store (the pharmacy that gives me my paycheck), as opposed to one of the other 2 stores I've been helping lately.
We had two staff pharmacists, K and N, but N had to quit to move back to Taiwan. So K has spent the last month grooming C to take over N's job. Today was C's first day as a pharmacist ever, naturally, that means she has to get an asshat of the highest caliber.
On Saturdays, it's only two of us in the pharmacy, leaving only one of us to man the pharmacy during the half hour lunches that are mandatory in my state. While I was sitting in back of the pharmacy eating my lunch, I hear C getting a little panicked, but I'm not too worried, because I get flustered too when ten thousand things are happening at once. She's handling it far better than some of the seasoned pharmacists I've worked with have, even!
As I clock back in from lunch and preparing myself mentally to type a flu shot, there's this guy standing in line trying to get my attention as if he's more important than the 7 other people surrounding the pharmacy needing their medications at the moment.
Of course, I ignore his entitled ass and went to deal with the typing.
I wish now that I hadn't.
The heroes:
C: My brand new pharmacist, innocent but brave!
FSL: Flu-Shot Lady
Me: Not as involved as I wish I had been
Villains:
SC: Asshat
RC: Regular Customer, who was being a surprising jerk-off today
SC and C are talking and I'm not paying much attention, until SC starts getting loud about how she's not doing her job and she should know better. I start getting annoyed when C starts getting flustered and twitchy, because I know he's getting to her. I politely excuse myself from working on the flu shot form for FSL and jump in to fix the minor insurance problem C is having.
I glare at SC, but I have to juggle all the other customers now, while C is trying to get him sorted out. FSL is now glowering at SC, and being really nice to C and me, encouraging me to help the other customers, despite it being hard for her to stand there for two long.
It takes me a minute and a half to get everyone out of the pharmacy area except for SC, RC and FSL. C has run off to fill the waiting Rx's. And I finally get back to the flu shot form.
SC and RC are standing right behind FSL in the Drop off line, while SC is waiting for C to finish his script. I'm having issues getting FSL's flu voucher to go through, but despite it being a time consuming problem and me having to run to pick up to ring people through in between attempts, she's nicer than pie.
And then I hear it:
RC: It's all human error. If the girls here knew what they were doing, we wouldn't have problems like this.
I see red. But lo and behold!
FSL: It isn't their fault!
SC: It obviously is, that pharmacist has no f*cking idea what she's doing.
FSL puffs up in all her little old lady glory and gives the two the dirtiest look I've ever seen! But she whips back around to me as I come back over to her from the register.
FSL: I can't stand the way they're talking! If I could get it through their thick heads I would have said more to them!
Both SC and RC look at her. SC puffs up, and RC notices the glare I'm sending his way and shrinks down.
At this point, C has realized that in her upset state she didn't check to make sure we had enough medication in stock to fill SC's script. She comes over and gives SC a partial of it and runs back to the back of the pharmacy. FSL refused to move out of the way to allow SC to come all the way up to the counter the whole time, out of spite, even though she was in pain from standing for the whole time.
As soon as SC left, I made FSL go sit down and rest so I could call my boss's boss to figure out why the Flu Shot Voucher wouldn't work.
RC barges up.
RC: I'll just be really quick!
I give him a nasty look, but hold my tongue and process his refill.
Me: You'll have to come back tomorrow to get this. We won't have it ready for you today.
He knew full well I could have that script in his hands in under 5 minutes if I felt so inclined, even if my pharmacist was half blind and deaf. But he had the mental power to figure out he'd ticked me off by talking mean about the pharmacy staff. He mumbled an agreement and slunk out.
I get FSL's Flu Shot through and call her back to the Drop Off window to let her know the details and I turn to C to get it drawn up, only to see that C was shaking and sniffling and could barely count the medication she had in front of her.
I dropped my paperwork and immediately went to her side. The poor girl was bawling her eyes out. At that moment I wished more than anything I'd had listened to my bad feeling and intercepted SC before he got to her.
FSL tells C to take her time and starts talking about how some people are just horrible and shouldn't be let out in public! I furiously agreed.
Luckily, C gave FSL her flu shot (45 minutes after FSL and I started the whole process, which we both said we were sorry for, but she said she understood completely) and FSL and I got her laughing about how much of an ass he was.
I'm reporting SC to my boss the next time I get a chance to talk to her, because I'm ticked I didn't get a chance to talk to him about his attitude. Hopefully she'll kick his ass out of our pharmacy.
There's a whole bunch of stuff he said that I missed completely because I was running around getting things done, but even the little bit I heard was enough to make me want him banned for how he treated my coworker.
I wish I'd had a chance to throw him out myself, but I didn't realize the effect he'd had on C until too late, which I'm still kicking myself for.
Today I was working at my Home-store (the pharmacy that gives me my paycheck), as opposed to one of the other 2 stores I've been helping lately.
We had two staff pharmacists, K and N, but N had to quit to move back to Taiwan. So K has spent the last month grooming C to take over N's job. Today was C's first day as a pharmacist ever, naturally, that means she has to get an asshat of the highest caliber.
On Saturdays, it's only two of us in the pharmacy, leaving only one of us to man the pharmacy during the half hour lunches that are mandatory in my state. While I was sitting in back of the pharmacy eating my lunch, I hear C getting a little panicked, but I'm not too worried, because I get flustered too when ten thousand things are happening at once. She's handling it far better than some of the seasoned pharmacists I've worked with have, even!
As I clock back in from lunch and preparing myself mentally to type a flu shot, there's this guy standing in line trying to get my attention as if he's more important than the 7 other people surrounding the pharmacy needing their medications at the moment.
Of course, I ignore his entitled ass and went to deal with the typing.
I wish now that I hadn't.
The heroes:
C: My brand new pharmacist, innocent but brave!
FSL: Flu-Shot Lady
Me: Not as involved as I wish I had been
Villains:
SC: Asshat
RC: Regular Customer, who was being a surprising jerk-off today
SC and C are talking and I'm not paying much attention, until SC starts getting loud about how she's not doing her job and she should know better. I start getting annoyed when C starts getting flustered and twitchy, because I know he's getting to her. I politely excuse myself from working on the flu shot form for FSL and jump in to fix the minor insurance problem C is having.
I glare at SC, but I have to juggle all the other customers now, while C is trying to get him sorted out. FSL is now glowering at SC, and being really nice to C and me, encouraging me to help the other customers, despite it being hard for her to stand there for two long.
It takes me a minute and a half to get everyone out of the pharmacy area except for SC, RC and FSL. C has run off to fill the waiting Rx's. And I finally get back to the flu shot form.
SC and RC are standing right behind FSL in the Drop off line, while SC is waiting for C to finish his script. I'm having issues getting FSL's flu voucher to go through, but despite it being a time consuming problem and me having to run to pick up to ring people through in between attempts, she's nicer than pie.
And then I hear it:
RC: It's all human error. If the girls here knew what they were doing, we wouldn't have problems like this.
I see red. But lo and behold!
FSL: It isn't their fault!
SC: It obviously is, that pharmacist has no f*cking idea what she's doing.
FSL puffs up in all her little old lady glory and gives the two the dirtiest look I've ever seen! But she whips back around to me as I come back over to her from the register.
FSL: I can't stand the way they're talking! If I could get it through their thick heads I would have said more to them!
Both SC and RC look at her. SC puffs up, and RC notices the glare I'm sending his way and shrinks down.
At this point, C has realized that in her upset state she didn't check to make sure we had enough medication in stock to fill SC's script. She comes over and gives SC a partial of it and runs back to the back of the pharmacy. FSL refused to move out of the way to allow SC to come all the way up to the counter the whole time, out of spite, even though she was in pain from standing for the whole time.
As soon as SC left, I made FSL go sit down and rest so I could call my boss's boss to figure out why the Flu Shot Voucher wouldn't work.
RC barges up.
RC: I'll just be really quick!
I give him a nasty look, but hold my tongue and process his refill.
Me: You'll have to come back tomorrow to get this. We won't have it ready for you today.
He knew full well I could have that script in his hands in under 5 minutes if I felt so inclined, even if my pharmacist was half blind and deaf. But he had the mental power to figure out he'd ticked me off by talking mean about the pharmacy staff. He mumbled an agreement and slunk out.
I get FSL's Flu Shot through and call her back to the Drop Off window to let her know the details and I turn to C to get it drawn up, only to see that C was shaking and sniffling and could barely count the medication she had in front of her.
I dropped my paperwork and immediately went to her side. The poor girl was bawling her eyes out. At that moment I wished more than anything I'd had listened to my bad feeling and intercepted SC before he got to her.
FSL tells C to take her time and starts talking about how some people are just horrible and shouldn't be let out in public! I furiously agreed.
Luckily, C gave FSL her flu shot (45 minutes after FSL and I started the whole process, which we both said we were sorry for, but she said she understood completely) and FSL and I got her laughing about how much of an ass he was.
I'm reporting SC to my boss the next time I get a chance to talk to her, because I'm ticked I didn't get a chance to talk to him about his attitude. Hopefully she'll kick his ass out of our pharmacy.
There's a whole bunch of stuff he said that I missed completely because I was running around getting things done, but even the little bit I heard was enough to make me want him banned for how he treated my coworker.
I wish I'd had a chance to throw him out myself, but I didn't realize the effect he'd had on C until too late, which I'm still kicking myself for.
mode. Or it doesn't hit you until later, "wait a minute...did they really say that?!" Unfortunately, real life isn't scripted, and you can't always come up with a perfectly-timed witticism to put an ass in his place.
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