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There are a few TMI things here, nothing gross, but just a bit...you know...personal...
I've been at my current GP practice for about 10 years. I used to be reasonably happy with it, and I'm still reasonably happy with the GPs at the practice (the practice is just one suit in the large [town-name] Health Centre, I used to go to the dentist there too, but I'm private now instead of NHS). But I'm getting so fed up with how rude, unhelpful and just sometimes damn screwy the receptionists are that I'm considering trying to find another practice altogether.
There are 3 doctors, one man and 2 women. I prefer either the man or one of the ladies, who is my usual GP, because the other one is a bit rude (I went one time to have my clicky hip examined, I told her it felt like it was popping out during sex with my boyfriend, and she didn't examine it properly but said my boyfriend must be too fat -_- *). I would rather stick with my usual female GP because she understands my phobias and that I have vaginismus, and I'm due for my first cervical screening this year, so I'd rather have her be responsible for that.
I may have mentioned it before, but I've had a couple of ear infections over the last couple of years, and I seem to find getting a doctors appointment ridiculously hard. When I get an infection nothing short of cocodomol (codine and paracetomol combined) will do, so its not something that can wait. Now, for many of my previous visits to the doctor it was nothing big...a BP check up for my BC, examination of a clicky hip. All were things that never needed to be seen immediately, and I didn't mind waiting a week to see a GP.
But as you can imagine, when you have a raging infection of some sort, in tears from pain and needing the strongest over-the-counter painkiller, you NEED to get in for some antibiotics ASAP.
But at least one of the receptionists, maybe more (I seem to always get the same one) is SO rude and horrible, and she NEVER gives you a same day appointment, or even a next-day appointment, like I've begged in the past. She talks to you like dirt, honest to god. She acts like you are somehow inconveniencing her, even if you're sobbing and trying to choke back tears because YOU'RE IN F*CKING AGONY. She always gets snippy and rude.
The same thing has happened to me and my mother- we tried calling for an appointment and told "nope, call back at 8:30 am tomorrow". Which we did in both cases, only to be told by the same bitch receptionist "NO, you call back after 12!"
I once told her that I feared I had been suffering from German Measles (as my mum had developed a suspiciously similar rash a week and a half after me) and that while I'd had MMR as a child and that the rash lasted 3 weeks rather than 3 days, I was worried because I had been in contact with pregnant women at work. She just poo-pooed me, and talked to me like a trouble-maker who was making things up and was so rude.
Basically, it is really fucking hard to get a timely appointment. If you want one a week away, its usually fine, but anything urgent, you're asking waaaay too much apparently.
My mother's treatment, for me, has been the final straw. A few weeks back, she had a crippling pain in her lower abdomen, and the same receptionist refused to give her an appointment. I found my mum, shaking in the supermarket, partly with rage and partly with pain (she was using the trolley to keep walking). In fact, this was the case I mentioned where she called back at 8:30 only to be told by the bitch to call back later. I was hugely worried because I thought it sounded like a burst appendix. We were considering going to A&E.
Well, a few days later, she finally DID get to see our GP, and called me to come get her, because she was almost passing out from the pain (the examination had been painful). I found her stumbling home, in tears (my mum does NOT cry). I let her lean on me and got her home, got her drugged up and put her to bed.
We've since found out what the problem was- its a 12 and half centimetre long uterine fibroid. She's a tiny lady, and the GP said her womb is the size of a 3-month pregnancy. There was some concern at some point that it was a burst ovarian cyst, or even the...other...c...word...but its a fibroid, which maybe damn nasty, but at least its relatively simple to treat. But it made me even more furious about the fact the receptionist hadn't helped her out at all...it was obviously serious.
Yesterday, my mum asked me to take a signed note into the practice, to be given to our GP, requesting a repeat prescription of the painkillers she was given. Depending on what my mum needs to do at work, she could be bending down more so she was worried about running out.
I think I finally got to meet Bitch Receptionist face-to-face. It sounded like her. She wasn't rude, but seemed rather unconcerned, and unimpressed by my appearance (goth), and told me that their computers were down so nothing will be done for a week at least.
When I told mum this, she was speaking to a chemist who told her that her pharmacy ought to have been told about this, but hadn't. So who knows what the truth is?
I want to stick with our usual GP, as she's pretty decent (and waaaaay better than the fucktards we put up with for years before we transferred to this practice), but the receptionist is awful! I'm not sure who I can complain to either, especially without a name.
The upside is that I was selected for an anonymous NHS survey, and in it I got to totally rip the shit out of the practice. I got to give a pretty damning verdict on the receptionists, and the shitty "therapy" I recieved last year for my anxiety. Hopefully something will come of that....
Edit- forgot to mention, a friend of mine on Facebook said she's at the same place and couldn't get an appointment for 2 weeks!!!
(Oh and not as much suck, as I know this isn't the practice, but rather annoying- I recieved "that letter" this week. You're not supposed to get "that letter" until you turn 25, which for me is over 2 months away. I'm not going to ignore it; all my phobias and my vaginismus aside, my mother's illness is enough for me to realise I can't ignore it, but I'm going to pretend this letter doesn't even exist until the end of May
).
(*Maybe I should have said he was
XD sorry, couldn't resist!)
I've been at my current GP practice for about 10 years. I used to be reasonably happy with it, and I'm still reasonably happy with the GPs at the practice (the practice is just one suit in the large [town-name] Health Centre, I used to go to the dentist there too, but I'm private now instead of NHS). But I'm getting so fed up with how rude, unhelpful and just sometimes damn screwy the receptionists are that I'm considering trying to find another practice altogether.
There are 3 doctors, one man and 2 women. I prefer either the man or one of the ladies, who is my usual GP, because the other one is a bit rude (I went one time to have my clicky hip examined, I told her it felt like it was popping out during sex with my boyfriend, and she didn't examine it properly but said my boyfriend must be too fat -_- *). I would rather stick with my usual female GP because she understands my phobias and that I have vaginismus, and I'm due for my first cervical screening this year, so I'd rather have her be responsible for that.
I may have mentioned it before, but I've had a couple of ear infections over the last couple of years, and I seem to find getting a doctors appointment ridiculously hard. When I get an infection nothing short of cocodomol (codine and paracetomol combined) will do, so its not something that can wait. Now, for many of my previous visits to the doctor it was nothing big...a BP check up for my BC, examination of a clicky hip. All were things that never needed to be seen immediately, and I didn't mind waiting a week to see a GP.
But as you can imagine, when you have a raging infection of some sort, in tears from pain and needing the strongest over-the-counter painkiller, you NEED to get in for some antibiotics ASAP.
But at least one of the receptionists, maybe more (I seem to always get the same one) is SO rude and horrible, and she NEVER gives you a same day appointment, or even a next-day appointment, like I've begged in the past. She talks to you like dirt, honest to god. She acts like you are somehow inconveniencing her, even if you're sobbing and trying to choke back tears because YOU'RE IN F*CKING AGONY. She always gets snippy and rude.
The same thing has happened to me and my mother- we tried calling for an appointment and told "nope, call back at 8:30 am tomorrow". Which we did in both cases, only to be told by the same bitch receptionist "NO, you call back after 12!"
I once told her that I feared I had been suffering from German Measles (as my mum had developed a suspiciously similar rash a week and a half after me) and that while I'd had MMR as a child and that the rash lasted 3 weeks rather than 3 days, I was worried because I had been in contact with pregnant women at work. She just poo-pooed me, and talked to me like a trouble-maker who was making things up and was so rude.
Basically, it is really fucking hard to get a timely appointment. If you want one a week away, its usually fine, but anything urgent, you're asking waaaay too much apparently.
My mother's treatment, for me, has been the final straw. A few weeks back, she had a crippling pain in her lower abdomen, and the same receptionist refused to give her an appointment. I found my mum, shaking in the supermarket, partly with rage and partly with pain (she was using the trolley to keep walking). In fact, this was the case I mentioned where she called back at 8:30 only to be told by the bitch to call back later. I was hugely worried because I thought it sounded like a burst appendix. We were considering going to A&E.
Well, a few days later, she finally DID get to see our GP, and called me to come get her, because she was almost passing out from the pain (the examination had been painful). I found her stumbling home, in tears (my mum does NOT cry). I let her lean on me and got her home, got her drugged up and put her to bed.
We've since found out what the problem was- its a 12 and half centimetre long uterine fibroid. She's a tiny lady, and the GP said her womb is the size of a 3-month pregnancy. There was some concern at some point that it was a burst ovarian cyst, or even the...other...c...word...but its a fibroid, which maybe damn nasty, but at least its relatively simple to treat. But it made me even more furious about the fact the receptionist hadn't helped her out at all...it was obviously serious.
Yesterday, my mum asked me to take a signed note into the practice, to be given to our GP, requesting a repeat prescription of the painkillers she was given. Depending on what my mum needs to do at work, she could be bending down more so she was worried about running out.
I think I finally got to meet Bitch Receptionist face-to-face. It sounded like her. She wasn't rude, but seemed rather unconcerned, and unimpressed by my appearance (goth), and told me that their computers were down so nothing will be done for a week at least.
When I told mum this, she was speaking to a chemist who told her that her pharmacy ought to have been told about this, but hadn't. So who knows what the truth is?
I want to stick with our usual GP, as she's pretty decent (and waaaaay better than the fucktards we put up with for years before we transferred to this practice), but the receptionist is awful! I'm not sure who I can complain to either, especially without a name.
The upside is that I was selected for an anonymous NHS survey, and in it I got to totally rip the shit out of the practice. I got to give a pretty damning verdict on the receptionists, and the shitty "therapy" I recieved last year for my anxiety. Hopefully something will come of that....
Edit- forgot to mention, a friend of mine on Facebook said she's at the same place and couldn't get an appointment for 2 weeks!!!
(Oh and not as much suck, as I know this isn't the practice, but rather annoying- I recieved "that letter" this week. You're not supposed to get "that letter" until you turn 25, which for me is over 2 months away. I'm not going to ignore it; all my phobias and my vaginismus aside, my mother's illness is enough for me to realise I can't ignore it, but I'm going to pretend this letter doesn't even exist until the end of May
).(*Maybe I should have said he was
XD sorry, couldn't resist!)
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