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My best friend works as a waitress at a popular restaurant in town. This is a story she told me today and I still can't get over it. There's also a little morons in management thrown in while we're at it.
So my friend is working a busy mother's day shift and gets a couple with an infant. The woman gets fish and chips, the man gets a steak with rice. The man calls her over after the food is served and tells her he ordered the steak medium so it should have a little pink in the middle (according to him it was WAY overcooked). He also mentions that when he took a bite of the rice, he burned his mouth out so clearly it was served way too hot. Ok, my friend apologizes and has the dish recooked. The food is returned to the table and all is supposedly well.
Friend uses the bathroom after they pay the check (no employee only facilities so this was the regular public ladies room) and returns to the front when the one of the other waitresses tells her that M, the manager, wants to see her. Friend sees the man from her last table near the hostess station in front and he looks agitated. M takes her to the back and informs her that the man's wife overheard her talking about the man's way too hot rice on his plate and how dare she talk about a customer like that.
My friend says she was the only person in the restroom and she didn't say a word to anyone. She's not the type of person to even grumble under her breath, so she says this complaint came out of left field. M tells my friend that she comped the couple's entire meal and gave them a $50 gift certificate on top of that. Friend is also written up because she did not go directly to M to advise her the man's meal wasn't satisfactory to him and he couldn't eat with his wife on her first mother's day. Granted, my friend says she saw that M was extremely busy and told the hostess instead, but the situation was handled professionally and in a timely manner so I think this couple was out to get a free meal.
Oh, and my friend was suspended for a day as well so she lost out on a night of tips on one of the restaurant's prime busy times. M told my friend that she should come in a few minutes early on her next shift so the owner can also read her the riot act (M's words) because this is the worst complaint they've ever gotten. My friend arrives for her next shift early as requested. Owner walks in from the back, gives friend a kiss on the cheek and asks how she is like nothing ever transpired.
Uh, what? Color my friend confused. She works her shift like normal and called me today like WTF??
As an aside, I thought maybe M has something against friend, but it appears she treats all the staff like crap. They all can't wait until she retires next season.
So my friend is working a busy mother's day shift and gets a couple with an infant. The woman gets fish and chips, the man gets a steak with rice. The man calls her over after the food is served and tells her he ordered the steak medium so it should have a little pink in the middle (according to him it was WAY overcooked). He also mentions that when he took a bite of the rice, he burned his mouth out so clearly it was served way too hot. Ok, my friend apologizes and has the dish recooked. The food is returned to the table and all is supposedly well.
Friend uses the bathroom after they pay the check (no employee only facilities so this was the regular public ladies room) and returns to the front when the one of the other waitresses tells her that M, the manager, wants to see her. Friend sees the man from her last table near the hostess station in front and he looks agitated. M takes her to the back and informs her that the man's wife overheard her talking about the man's way too hot rice on his plate and how dare she talk about a customer like that.
My friend says she was the only person in the restroom and she didn't say a word to anyone. She's not the type of person to even grumble under her breath, so she says this complaint came out of left field. M tells my friend that she comped the couple's entire meal and gave them a $50 gift certificate on top of that. Friend is also written up because she did not go directly to M to advise her the man's meal wasn't satisfactory to him and he couldn't eat with his wife on her first mother's day. Granted, my friend says she saw that M was extremely busy and told the hostess instead, but the situation was handled professionally and in a timely manner so I think this couple was out to get a free meal.
Oh, and my friend was suspended for a day as well so she lost out on a night of tips on one of the restaurant's prime busy times. M told my friend that she should come in a few minutes early on her next shift so the owner can also read her the riot act (M's words) because this is the worst complaint they've ever gotten. My friend arrives for her next shift early as requested. Owner walks in from the back, gives friend a kiss on the cheek and asks how she is like nothing ever transpired.
Uh, what? Color my friend confused. She works her shift like normal and called me today like WTF??
As an aside, I thought maybe M has something against friend, but it appears she treats all the staff like crap. They all can't wait until she retires next season.
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