From Hubby's work. He is a security guard at a gated community. The whole point of a gated community is to only allow select people inside. Residents, guests of residents, and certain service people such as the pizza delivery guy can enter, but the greater public is not allowed access.
A guest comes up to the gate. His parents own a house inside that he is visiting. However, he is unsure of the exact address, and his parents aren't the registered resident in the system. (Owners are not always the registered resident; it can be a renter for instance.) Because the system is not set up to search by owners names very easily, it takes a minute for Hubs to find the house and sign in the guest.
A few hours later, the parents start calling and complaining. Hubs said he took two calls from the mother and one from the father complaining about how hard it was for their son to get in. Among the conversations, this gem popped up
Sucky Homeowner: "So how are people supposed to get to my house?!?"
Hubs: "If you want people to come in any time, you can add them to your permanent guest list by letting the office know. You can also call in guests to put them on a temporary list for the day."
SH: "So I would have to bring a list of like 100 people into the office?"
Hubs: "If that's how many people you want on your permanent guest list, then yes. The office can add people to that list."
The other day, their son again visited their house. There was a line-up at the visitor's gate, and it caused him to have to wait a whole extra five minutes. The parents called and chewed out Hubby's coworker for that.
If they have an issue with the whole limited-access thing, methinks they should not have bought a house in a friggin' gated community.
Bonuses: Outside the scope of the job
Hubs gets a lot of calls to Security about non-related security things.
The office is closed, you need to fix it!
The community office recently changed their hours. Hubs fielded literally dozens of calls from people calling the security office to complain.
The pool is closed and you are ruining my day!
There is a pool, but a pass is required for its use. They can be procured from the office, which is open Monday - Friday. Meaning if you want to use the pool on the weekend, you had best plan ahead.
Sucky Woman: "I want to use the pool, but the office is closed. Can you get me a pass?"
Hubs: "Only the office can issue a pass."
SW: "But my child has friends over and they want to use the pool."
Hubs: "Only the office can issue a pass. Maybe you could get a pass this week and they could use the pool next weekend?"
SW: "We need to use the pool. What are we going to do about this?"
Hubs: "You're going to have to find something else for them to do. I can't issue a pool pass."
SW: "Hmph!"
You don't know the WiFi password? Get me your supervisor!
The clubhouse has free WiFi. Hubs says it's an open, unsecured network, so he wasn't sure which network this woman was trying to hook up to. But she was saying the WiFi was password protected. It was a weekend, so the office was closed.
Sucky Woman: "What's the number for the WiFi?"
Hubs: ??? "I'm...not sure. The office may know. They are open on Monday."
SW: "But I need to use it nooooow! We don't have phone or Internet at home and we can only use Internet here!"
Hubs: "I'm sorry, but I wouldn't know. I'm just Security. You'd have to contact the office on Monday."
SW: "Who is your supervisor?"
Hubs: "Believe me, she wouldn't know either." (Site Supervisor = complete technophobe)
The woman hounded him for several minutes until Hubs told her he would call her back if he found out anything. She seemed satisfied with that and finally hung up.
I can't hitch up my boat!
Someone had trouble hitching their boat trailer and called Security wanting them to fix it. Hubs forwarded the call to Maintenance who was actually able to winch the trailer into position so it could be hitched up.
Other drivers are mean!
Many times, people entering the community will complain about other drivers on the roads outside the community. Hubs tells them that is outside their jurisdiction and to contact the Sheriff's Dept if they want to pursue the complaint further. Cue many cat-butt faces.
A guest comes up to the gate. His parents own a house inside that he is visiting. However, he is unsure of the exact address, and his parents aren't the registered resident in the system. (Owners are not always the registered resident; it can be a renter for instance.) Because the system is not set up to search by owners names very easily, it takes a minute for Hubs to find the house and sign in the guest.
A few hours later, the parents start calling and complaining. Hubs said he took two calls from the mother and one from the father complaining about how hard it was for their son to get in. Among the conversations, this gem popped up
Sucky Homeowner: "So how are people supposed to get to my house?!?"
Hubs: "If you want people to come in any time, you can add them to your permanent guest list by letting the office know. You can also call in guests to put them on a temporary list for the day."
SH: "So I would have to bring a list of like 100 people into the office?"
Hubs: "If that's how many people you want on your permanent guest list, then yes. The office can add people to that list."
The other day, their son again visited their house. There was a line-up at the visitor's gate, and it caused him to have to wait a whole extra five minutes. The parents called and chewed out Hubby's coworker for that.
If they have an issue with the whole limited-access thing, methinks they should not have bought a house in a friggin' gated community.
Bonuses: Outside the scope of the job
Hubs gets a lot of calls to Security about non-related security things.
The office is closed, you need to fix it!
The community office recently changed their hours. Hubs fielded literally dozens of calls from people calling the security office to complain.
The pool is closed and you are ruining my day!
There is a pool, but a pass is required for its use. They can be procured from the office, which is open Monday - Friday. Meaning if you want to use the pool on the weekend, you had best plan ahead.
Sucky Woman: "I want to use the pool, but the office is closed. Can you get me a pass?"
Hubs: "Only the office can issue a pass."
SW: "But my child has friends over and they want to use the pool."
Hubs: "Only the office can issue a pass. Maybe you could get a pass this week and they could use the pool next weekend?"
SW: "We need to use the pool. What are we going to do about this?"
Hubs: "You're going to have to find something else for them to do. I can't issue a pool pass."
SW: "Hmph!"
You don't know the WiFi password? Get me your supervisor!
The clubhouse has free WiFi. Hubs says it's an open, unsecured network, so he wasn't sure which network this woman was trying to hook up to. But she was saying the WiFi was password protected. It was a weekend, so the office was closed.
Sucky Woman: "What's the number for the WiFi?"
Hubs: ??? "I'm...not sure. The office may know. They are open on Monday."
SW: "But I need to use it nooooow! We don't have phone or Internet at home and we can only use Internet here!"
Hubs: "I'm sorry, but I wouldn't know. I'm just Security. You'd have to contact the office on Monday."
SW: "Who is your supervisor?"
Hubs: "Believe me, she wouldn't know either." (Site Supervisor = complete technophobe)
The woman hounded him for several minutes until Hubs told her he would call her back if he found out anything. She seemed satisfied with that and finally hung up.
I can't hitch up my boat!
Someone had trouble hitching their boat trailer and called Security wanting them to fix it. Hubs forwarded the call to Maintenance who was actually able to winch the trailer into position so it could be hitched up.
Other drivers are mean!
Many times, people entering the community will complain about other drivers on the roads outside the community. Hubs tells them that is outside their jurisdiction and to contact the Sheriff's Dept if they want to pursue the complaint further. Cue many cat-butt faces.
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