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Customer Service with Shadrach

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  • Customer Service with Shadrach

    Not sure where to put this, so this is close enough. The following is from another site I visit and I thought you all would get a smile from it.

    Copied with permission:




    I didn't feel Nikon phone support was going to do much about the fractured battery door latch on my Coolpix, something that is a common problem with that product line. They were polite, but the report of a design flaw was unlikely to get anywhere.

    Hopefully I didn't overreact. I called my made-up friend, Shadrach Eseljager.

    Shadrach is a half-wit handyman, living with his wife, her parents, and a tangled family tree of distant cousins in a tarpaper shack under a rail trestle. He has helped me out before with corporate communications.

    I fixed the camera battery door with a piece of scrap aluminum held with a bolt in the tripod mount. It looks like something off an aging Farmall tractor, but it works.

    Maybe that kind of jakeleg repair would be the last thing Nikon wants to see associated with their product.

    I wrote Nikon, included a picture of my ugly modification, credited Shadrach with the engineering, and explained how well my repair worked.

    Transcribed from the original Big Chief tablet he scrawled on, I also included a note from Shadrach himself:

    Dear Mister Nikon,



    Yore pitcher boxes are better than Ma’s grits, an her grits are purty durn good. Nikons are the only way the Stumplick Hollow Jug Orkestra gets any pitchers done, and I otta know. Ma takes all there pitchers except if she is too likkered up, and I takes them then.



    I got me this good way of fixin up yore battry catch on yore Coolpix. Jes one trip to the Trackter Supply store gets me all I need to fix about a hunnert of them, jes like I fixed up Mister Aubrey's Nikon.



    You can see from Mister Aubrey's pitcher how nice it turns out. Everbody wants to know how they can get them a Nikon done up jes that way.



    Kin you hep me get the word out? I done about 20 of yer pitcher boxes by settin up with Ma where she sells possum stuffin and other fine eats out in front of where the S&P store used to be, afore that tornado back in ’67 done flattened it.



    I want to hep you and fix ever Nikon I can find with my fine reppair work. Pleese hep me rite to all yore customers.



    We like yore stuff that much we want ever Nikon to be its best.



    Yore faithful Nikon ambassader and reppair man,



    Shadrach Eseljager


    Will "show, don't tell" give customer feedback letters better corporate penetration? Will Nikon change their battery door design? Will Missus Eseljager ever get Shadrach to open the kitchen window before he spits?

    I can't wait for a reply.

    For the record, I really like my little Nikon Coolpix L610, particularly now that the batteries don't constantly launch out of the battery compartment.

    Shadrach likes his, too.
    My NaNo page

    My author blog

  • #2
    Quoth patiokitty View Post
    Although I do what to ask if Shadrach has two brothers by the names of Meshach and Abednego LOL
    Doubt it - the sparks from the furnace would have set his tarpaper shack on fire.
    Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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