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  • #1

    Unplugged and dumped

    So we were supposed to be getting a nice juicy bandwidth upgrade for our wifi at the motel. In March they said they were going to start upgrading properties in April, and that definitely for sure by the end of May everyone would have their upgrade. Let's see what month it is now...

    Anyway, yesterday we got a contractor in to do the upgrade. He went up and disconnected everything, then left saying he would be back in an hour and...he vanished. We had no Internet for the back office, no Internet for guests, just nothing at all.

    Boss Lady was able to hook most everything back up the way it was, though our computers still aren't talking to Corporate's computers properly, and I had to lock out Central Reservations since they can't see our true availability for the moment. The guest wifi is working at least.

    We've been assured we will be getting a different person back to finish the job.
    Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.
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  • #2
    Yikes! I hope that guy was fired for job abandonment.
    Now, if you smell the roses but it doesn't lift your spirits, you're either allergic to rose pollen or you need medical intervention. ~ Seshat

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    • #3
      Guy came back today shortly after I posted the original post. Same guy as last time, even though we were told we'd be getting someone new. Oh well.
      Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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      • #4
        It might be someone new -- such as one of the other people who live in his head >_>

        Feel free to have him shadowed the whole time, and, if he asks why, just say "Yesterday, that's why!"
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
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        • #5
          Did he disconnect everything again then leave? LOL

          Good luck! At least all hotels seem to have this kind of nonsense in common. Sounds like something that would happen here...

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          • #6
            I've had to deal with techs like that. They're usually contract. They start on a job, see that it's bigger than they thought, and they don't wanna do it right now. So they do SOME work so they have to be legally paid, then book, and sign off the ticket as insufficient time.

            In those cases they're SUPPOSED to notify dispatch, resubmit the ticket for the next day, and make arrangements to go back THEMSELVES, but the real shitheads just close it, don't say anything, and hope no one notices as they collect their paycheck.

            This flies with residential customers due to volume, and I'll bed this guy normally did residential installs/upgrades. It does NOT fly so hot with business customers, who have guaranteed uptime and the company providing internet takes a hit for every few hours it's down, much less a day.

            Bet you knucklehead was back because they told him flat out he was going back and doing the job, or he wasn't going to have one anymore.
            Check out my webcomic!

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