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The saga of Dumass's Garage, or, how badly can you eff up a repair

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  • The saga of Dumass's Garage, or, how badly can you eff up a repair

    Story time, thanks to Puckish One's thread that got me thinking. Mods, feel free to move this if I'm not in the right place. I do apologize, as this may be long.

    A few years ago, when I was a senior in college in Lansing, MI, I started dating a guy we'll call J. J's dad was a mechanic, which is useful back story. About a week or two into our relationship, we decided to go visit a friend of his whose cat had just had kittens, so I could get a kitten. We left from his parents' house, where he lived, and I let him drive my car, since I didn't know where we were going. As we were driving up a four lane, no median road, going the speed limit, about 45mph, a car in oncoming traffic stopped to turn left. Apparently the car behind them didn't notice, then freaked out, and instead of A) rear-ending the turning car, or B) trying to merge to her right, instead swung out into oncoming traffic, AKA my car. J managed to turn the wheel to avoid a head on collision, but the car was still undriveable, and nearly totalled.

    J's lovely parents came and picked us up, and J's dad called a tow truck driver he knew to pick up my car and hold it until the insurance company determined where it would be repaired. I got to go back to J's house and talk to my parents (my dad's name was still on the title) and the insurance company for a *long* time. I had to state, multiple times, that yes, J had my permission to drive the car. In the end, they accepted this and decided not to try to follow up with his insurance. Also, MI is a no-fault state, but the driver of the other car thankfully admitted to the cop on scene that it was completely her fault, which helped as well. The insurance company took over, and sent my car not to the VW dealership in Lansing (I have a Jetta) but to Dumass's, a big Buick and other types of car dealer in the same town. Here begins the trouble.

    Thankfully, J and his parents were amazing people, and let me borrow one of the cars they had but weren't using, an ancient Cutlass, so that I could still get to work and such, and were very supportive during this whole time, as my family was in another state, and I was working full time during that summer. And on the bright side, I did get two kittens, now full grown cats, named Lily and Franzia out of the deal, as J felt badly for me, and I got to keep the cats when we split up.

    After about 2 months pass, Dumass's calls and states that the car is ready. I'm psyched. I'm working a benefit at the zoo the day it was finished, but my parents were in town to move my brother into his dorm room, and went to pick up the car. When they got there, they noticed a few things wrong (the bumper cover [this black plastic shield under my bumper for in case I hit a curb ] was not completely attached, for one) and then, when they put the car up on the lift to fix it, they closed the driver's side door, and the window fell out. That's right folks, it fell out of the car. So, the car stayed at Dumass's for another night.

    The next day, we go back. I test drive the car, all seems well, except the stereo isn't powering on correctly, but my brother, the car stereo whiz, manages to fix it on his own. We take the car and go to run a few errands. It's only then, when we open the trunk to load up groceries, that we find a surprise in the trunk. The dealership apparently decided I'd want a souveneir, since they left my tire in my trunk. The whole metal hubcap and rim and all, that they'd taken off the car since it was bent, was just chilling in my trunk. So we go back, drop that off, and think all is well.

    A few weeks down the road, I'm driving and go over some railroad tracks. The next thing I know, the entire bumper is hanging off the car, giving off sparks as I drive. I get my brother to go with me to drop the car off at the dealership at 10 at night, and have to call J out of band practice to come pick us up. The next day, I walk to all my classes, and finally get a call that the Dumass's courtesy van will come pick me up and bring me to pick up the car. They get me back, and the manager tries to convince me that I must have driven over a barrier and ripped the bumper off. I'm not dumb. I have ripped off the bumper cover twice by driving over curbs, and I know how it feels to do that. This time, I hit one bump and my entire bumper fell half off the car! I tell the manager this, and he gives me attitude, ending up by saying "you're just lucky we're fixing it for free under the warranty for the work we did earlier for you."

    At this point, I've had enough. But then, my father and I notice that the car is making a lot of wind noise on the highway, which is because, lo and behold, the door frame on the door they fixed after the accident is not fitting properly to the car, and is missing a piece. I call the insurance company and flat out refuse to take the car back to Dumass's. After a while, and several phone calls, they acquiesce and let me take the car to a mechanic back home who had worked on my father's SUV. They fix the door, and give the car a once over to make sure there is nothing else blatantly wrong, which, praise be to dog, there isn't. At this point, I consider the whole ordeal over.

    Funny thing. Not six months after the ordeal is finished, I loaned my car to my brother to go to the gym while I was in class. After class, I call to find out why he's not there to pick me up, and he's practically in tears, he's so upset. Why? Some stupid woman hit my car in a parking lot. She drove forward into the back end of my car while my brother was sitting in a parking space. All I could do was ask if he was ok (he was) and if the car was driveable (it was) before I broke down laughing so hard I almost cried. In the end, I just paid to get the busted tail light replaced myself at the dealership, and left the bumper as is, with a little scar to this day. Hey, it gives my car character.
    Last edited by MadMike; 10-09-2009, 08:20 PM.
    "In the end I was the mean girl/or somebody's in between girl"~Neko Case

    “You don't need many words if you already know what you're talking about.” ~William Stafford

  • #2
    "Repairs" like that just suck. It reminds me of some of the things done to the MG over the years. Shortly after we bought it, some idiot in a pickup promptly backed into it Didn't damage the car too badly--just the left front fender, light, and grille. The bodywork was covered by the insurance. After repairing the fender, installing a new light and grille...I was horrified when I saw the "repairs" to the wiring. Rather than do the job right, it was half-assed. Extra wires were crudely spliced into the harness...with the old ones still attached, and the bare ends against the bodywork
    Aerodynamics are for people who can't build engines. --Enzo Ferrari

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    • #3
      I had a bad experience with a mechanic once. I took my car in to get inspected and it passed. Two weeks later my back right tire exploded on PA 283 when I was on my way to work. Turns out my exhaust pipe was scraping my tire the whole time and eventually cut it in half. Luckily no one was injured (the highway was fortunately not busy at all when my tire exploded), but oh man I was pissed. I probably could have done something about it, but I was only 17 at the time and I didn't know better. Can you imagine the lawsuit they would have had if anyone in my car had died?

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      • #4
        I blew a head gasket a few months ago, and took it in to be repaired. I told the mechanic it was the head gasket. I've blown one before (I drive a Pontiac, and these bloody things have gaskets made of porcelain) so I know how the car sounds, looks, and behaves when there's a gasket issue. The coolant was CLEARLY leaking into the oil. It was textbook.
        I tell them to replace the gasket. They tell me they need to run diagnostic tests first. I tell them that I AM NOT going to pay for diagnostics, I already know what the problem is.
        They do it anyway, because apparently I'm a dumb blonde. It took my HUSBAND to get them to take the diagnostic fees off the bill.
        Then I pick up the car, am halfway home, and the car starts making this horrible grinding noise. I turn around, bring it back, and they try to tell me that there's now transmission issues, it'll cost another $600.
        I told them to go to hell (this would've been SC behaviour, except these guys were running a scam). I took the car to my brother's mechanic, and he fixed the car for free in two seconds.
        The original mechanic had "forgotten" to re-attach a hose. I swear, I think they thought they'd get away with it because I'm a woman.

        If you have to ask, it's probably better posted at www.fratching.com

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        • #5
          I used to take my car to this small shop in my area that had advertised cheap oil changes. Overall, I was happy with them, until it changed ownership. After that, it all went to hell.

          I took it in for a brake job once, and afterwards the parking brake wouldn't work right. I'd have the thing pulled all the way, and the car would still drift. I took it in several times to have them correct the problem. They didn't charge me, but it was still getting old taking time off work to have them look at it, only to have the problem remain.

          Eventually, I got tired of it and took it to the dealer, even though that would mean I'd have to pay for it. I just wanted it fixed once and for all, and fixed correctly. When I went to pick it up, the mechanic who did the work gave me some unsettling news -- the front brakes were fine, but the rear brakes were missing.

          That's right, missing. Gone. Not there. Apparently the other place was so incompetent that they removed the old rear brakes, did not put new ones in, and failed to notice anything wrong on the several occasions when I had them redo the job.

          I was not happy, needless to say. I called the other place several times to complain, but the owner was always conventiently away, and never called me back. Eventually, I gave up, which is what I'm sure he was hoping for.

          Not surprisingly, the place went out of business shortly after that incident.

          Quoth Hempress View Post
          Two weeks later my back right tire exploded on PA 283 when I was on my way to work.
          If you don't mind me asking, where in PA are you? I live in the Harrisburg area, and I have a grandmother in Lancaster, so I've been to both ends of PA 283. If you don't feel comfortable saying in public, and would rather tell me in private, or even not at all, I understand.
          Sometimes life is altered.
          Break from the ropes your hands are tied.
          Uneasy with confrontation.
          Won't turn out right. Can't turn out right

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          • #6
            No, I don't mind. At the time I lived in Lancaster and I was on my way to work at HersheyPark. I live in York now.

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            • #7
              Oh my gosh that's crazy!!

              My biggest issue has been my sliding passenger seat - yes sliding. I knew it slid a bit when I got the car but I figured the dealership would fix it - wrong. It still slides. I've asked them to fix it at least half a dozen times. They say there's nothing wrong with it - yet when I put my dog (or stuff) or a person in the seat, it tends to slide forward...... someone could get really hurt. Yet I don't know what to do about it. It just doens't lock in place. Lately it's been okay but still if I hit the breaks hard for any reason I'm afraid someone or something is going to go through the windshield........ next time I take it back I think I'm going to explain that again but alas if they don't figure something out I don't know what to do. They said they put something on there to help it lock, and it seems to be fine at the dealership, then you drive away and yep - there it goes sliding again.......Oh yeah and you can't adjust it either - which means if you have long legs - tough - it doesn't lock into any other position.

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              • #8
                my driver's seat doesn't push as far back as the passenger seat does, which makes it REALLY difficult for my 6'2" boyfriend to drive my car Next time I go to the dealership for an oil change, I'll have them look at it (on other models of the same car, the seat pushes all the way back).

                I'll admit, the thing that scared me the most about owning a car was all the horrible mechanics taking advantage of women stories I've read.... but my aunt (who bought my car for me) brought me to the dealership she's been going to for 25 years (she's bought 4 vehicles from them), and she (who is way more knowledgeable about cars than most men I know) says they're trustworthy and reliable, so I'm a happy girl (Plus, I have extended bumper-to-bumper coverage until middle of 2011 - I'm all set!)
                GK/Kara/Jester fangirl.

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                • #9
                  There's one dealership here in Syracuse that I used to take a car I owned to since I figured they should know how to work on it. Every time I'd pick it up, it was always $3xx, kinda like someone had a car/boat payment due then. A couple years after I'd gotten rid of that car, I was talking with a co-worker and he was talking about a similar situation with a dealership, turns out it was the same dealership. Every time he'd pick up his vehicle, the cost was always a multiple $300.

                  Same dealership, did some engine work on my car, and when they reattached the speedometer cable, he bent it to make it fit. Note, bending a speedo cable will cause it to break. They tried to claim it was like that when I brought it in, but since I had replaced it myself before, I know how it is routed and how to do it correctly.

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                  • #10
                    Quoth Hempress View Post
                    No, I don't mind. At the time I lived in Lancaster and I was on my way to work at HersheyPark. I live in York now.
                    Hey, I'm gonna be out that way in a couple weeks. I went to school in Elizabethtown, and my reunion is at the end of the month at a hotel in Lancaster. (Though, I'm not going to the reunion dinner, since most of my friends have little ones and they don't want to stay overnight, and I have enough money-spending events coming up as it is, so we're going to meet up on campus for a while and go out for dinner.)

                    I never had a major problem with getting my car fixed, but a couple years ago I got rear-ended while stopped at a yeild sign on an off-ramp waiting for traffic to clear. It was minor but they had to replace the rear bumper and they told me it would be about a week. So I call at the end of the week since I hadn't heard anything, and the guy says they just ordered the new bumper the day before. ???! So it took another week for them to get it in and fix the car. On the bright side, they vacuumed the inside of the car and polished the dash and the inside of the doors and everything, too. It hadn't been so clean since I bought it (and hasn't been so clean since)! I've considered getting in a minor fender-bender just to get my car cleaned.

                    Another time, I had my engine light go on, and needed an oil change, and needed to get my car inspected, so I took the car in to get everything taken care of, planning to go to the inspection station straight from the dealer. My dad took me to pick up the car and when we left he was in front of me, looked at me in his mirror, and saw that one of my headlights was out (thank dog it was a rainy day or they wouldn't have been on). He got me to pull over and told me, and I turned around and went back to the dealer, told the guy who said he'd be right with me, and ended up sitting there for half an hour before they got to me. Took all of 30 seconds to fix it; apparently they knocked a wire loose or something. And by then inspection was closed. Grr.
                    Last edited by BookstoreEscapee; 04-14-2007, 12:27 AM.
                    I don't go in for ancient wisdom
                    I don't believe just 'cause ideas are tenacious
                    It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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                    • #11
                      Quoth air914 View Post
                      Oh my gosh that's crazy!!

                      My biggest issue has been my sliding passenger seat - yes sliding. I knew it slid a bit when I got the car but I figured the dealership would fix it - wrong. It still slides. I've asked them to fix it at least half a dozen times. They say there's nothing wrong with it - yet when I put my dog (or stuff) or a person in the seat, it tends to slide forward...... someone could get really hurt.
                      Call them up and make an appointment to bring it in...again. Tell them that you will be taking the mechanic for a test ride to SHOW him/her what it does. Get up to speed and slam on the brakes. I think that ought to prove your point.

                      Currently, my Nissan Frontier is awaiting a speedometer head...that has been on backorder since August. I am carrying the work order in my glove box just in case the police pull me over for speeding. Unlikely, as I know the tach readings for all my most common speeds for wherever I may be going.

                      I'm probably lucky that the last vehicle I was in an accident with was totalled. There is NO way that thing could have been fixed. I won't see the insurance settlement for a few years, as it's going to litigation, I'm sure. That was the one last September where I was rear-ended by an 18-wheeler. Only dumb luck and Dodge engineering let me survive that one.
                      Everything will be ok in the end. If it's not ok, it's not the end.

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                      • #12
                        I've got one that struck me as funny then, and even more so now.

                        Once, when I had just bought my car; I took it into a dealer for a minor repair. I forget what it was, but it wasn't major. Problem was since my car's engine sits in the engine compartment sideways, it's a bit hard for me to get to the various bits. I probably could have fixed it myself, but eh. Why bother?

                        I came back later in the day to pick up the car, only to be told by this one mechanic that they needed to keep it another day. (wha?) This guy goes into a long spiel about how some of the plates in my transmission had ground into each other; and they'd have to yank the whole thing out to fix it. Most likely I'd forgotten to put tranny fluid in it at some point, or gotten water into the line. Either way my tranny was shot.

                        Looking at the guy a long moment I asked very slowly. "My car? The Daewoo that I brought in. You sure you've not got someone else?"

                        He gave me this condescending look and then nodded. "yours." Some of the guys in the back were still looking around the car up on the lift, but I caught the glances. They all seemed to be thinking "See how much we can mooch off this guy."

                        Smiling some, I looked at the guy and said simply "Can't be my car. I mean it's impossible. I do all the work on my car, and I know for a fact that it can't be mine."

                        Bubba (not his name, but it fits) grunts at me. "Well it's gonna cost you blah blah to fix it. You don't know it well as you thought."

                        Chuckling more I nodded. "I suppose so. Here I was thinking it was a five speed this whole time..." I said this loud enough to carry across the shop.

                        You know, you could actually SEE the blood drain from this guy's face? Several of his mechanics looked fit to be tied; but one looked about to burst out laughing. Bubba never quite recovered from that, almost forgetting to charge me. After deducting the fake tranny diagnosis and charges, my bill came to less than fifteen dollars.

                        Bubba didn't eat steak that night...
                        Learn wisdom by the follies of others.

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                        • #13
                          Totally OT, but I love your new avatar and sig, Repsac!
                          Che's an interesting figure.

                          If you have to ask, it's probably better posted at www.fratching.com

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                          • #14
                            Good story, repsac.

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