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So I had clocked out and was shopping when I walked past my coworker, R, who was helping a customer. The first thing I observed was him pacing around, waving his arms, yelling, and demanding a manager. Something about he wanted a real manager, somone who knew the area or something. I walked over to her, observing the stuff on the shelf so I could ascertain what was going on. R was on the walkie desperately trying to get the floor manager to understand she needed him to come over right now. No one was responding and the floor manager was being paged by another manager; R looked very frustrated because she is the type to internalize things rather than upset someone, and no one was coming to her aid. She quietly asked me to go get said floor manager. I was off the clock, but I marched up front to find someone. I did that because absolutely the ONLY thing keeping me from saying something to this abusive SC was the fact that I was still wearing my work clothes, and I'd like to keep my job. I let management handle it.
I talked to R and some other people after that and found out all the trouble was about a wrong price sign and that this man had already gotten all over the front-end manager before getting to R, that he has done this on other occasions, and that loss prevention wants him banned, but they need a reason like assault or something. If there's anything I hate, it's seeing my coworkers being abused, especially the very polite ones like R. But the LP girl told me if I see that again, and I'm not in uniform, go for it; she'll back me up. Good.
I talked to R and some other people after that and found out all the trouble was about a wrong price sign and that this man had already gotten all over the front-end manager before getting to R, that he has done this on other occasions, and that loss prevention wants him banned, but they need a reason like assault or something. If there's anything I hate, it's seeing my coworkers being abused, especially the very polite ones like R. But the LP girl told me if I see that again, and I'm not in uniform, go for it; she'll back me up. Good.
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