So for Christmas my wife and I got some gift cards to a restaurant chain that shares a name with the US state third from the top left.
And when we went we had a terrible experience and wanted to both vent and get opinions about it.
This particular restaurant is close to our house so this is not our first time visiting and it has a bar side and a dinning room side. Normally the bar is self seating and the dinning room is hostess seating. But this time both the bar and dining room required you to be lead to a table, which was fine.
The strange part that pissed off everyone and lead to 3-4 groups leaving that I noticed was the 10 total empty tables while the front reception area was standing room only. When asked the hostess said something about having to stagger seatings to not overwhelm the kitchen, which I get but people were jumping the line ( and seating themselves ) and leaving because of this.
Would it not have made more sense to seat people and just say it is going to be an extra 10 minutes for you food rather than have a crowded front of house and half empty seating area?
And when we went we had a terrible experience and wanted to both vent and get opinions about it.
This particular restaurant is close to our house so this is not our first time visiting and it has a bar side and a dinning room side. Normally the bar is self seating and the dinning room is hostess seating. But this time both the bar and dining room required you to be lead to a table, which was fine.
The strange part that pissed off everyone and lead to 3-4 groups leaving that I noticed was the 10 total empty tables while the front reception area was standing room only. When asked the hostess said something about having to stagger seatings to not overwhelm the kitchen, which I get but people were jumping the line ( and seating themselves ) and leaving because of this.
Would it not have made more sense to seat people and just say it is going to be an extra 10 minutes for you food rather than have a crowded front of house and half empty seating area?
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