So I have been away a very, very long time. I stopped working in the hobby shop back in 2011 and moved on, getting the training and experience for what has always been my dream job. Having (at least partially) succeeded, I rarely interface with customers directly anymore. But I missed it here, so I keep lurking.
Sucktomers happen everywhere. In this new job when pop up, they rarely affect me. And I hardly have to post about them here because, well, if they are that bad, they make the news. But I do occasionally hear about some real winners that don't. Per example below.
The players.
TWR - KATL Tower. Atlanta Hartsfield-Jackson air traffic control, party responsible for all traffic on, around, just leaving, or about to arrive on the runways. (these people are gods. No matter how long you have been wearing four stripes, they make more money and they always get to tell you what to do). They do their thing at one of the busiest airports in the world.
LH444 - Lufthansa 444 Heavy. An Airbus A340 on a 10-hour flight from Frankfurt, Germany to KATL. The most immediate sufferer in this case.
The set-up
A bright, clear, beautifully sunny September day with visibility >10 miles and a gentle breeze out of the west. Traffic is at local high tide, though, so things are pretty stressful.
==========
LH444 - Atlanta Tower, Lufthansa 444 Heavy, AJ (a specific approach path) for [runway] two-six right.
TWR - LH444, winds two-eight-zero at 5 (winds out of 280 degrees, just north of west, blowing at 5 knots), runway two-six right, clear to land.
LH444 - clear to land two-six right. LH444.
*TWR has some exchanges with other aircraft. Everything is moving like clockwork*
LH444 - TWR, LH444 going around.
TWR - LH444, acknowledge you are going around. Is there a problem?
LH444 - TWR, LH444, No problem. We had a report from the cabin of a passenger getting out of his seat.
TWR - LH444, follow missed approach procedures. Climb and maintain 3500 feet, contact ATL departure on...
============
The poor fellow, after nearly ten hours in the air, was just minutes from touching down when his idiot passenger decided he couldn't take it any more. Following the missed approach procedures, LH444 had to spend another fifteen minutes in the pattern when the A340 burns ~70 gallons of fuel a minute, and with that fuel costing ~$7 a gallon, this guy cost the airline about $7400.
Way to go.
Sucktomers happen everywhere. In this new job when pop up, they rarely affect me. And I hardly have to post about them here because, well, if they are that bad, they make the news. But I do occasionally hear about some real winners that don't. Per example below.
The players.
TWR - KATL Tower. Atlanta Hartsfield-Jackson air traffic control, party responsible for all traffic on, around, just leaving, or about to arrive on the runways. (these people are gods. No matter how long you have been wearing four stripes, they make more money and they always get to tell you what to do). They do their thing at one of the busiest airports in the world.
LH444 - Lufthansa 444 Heavy. An Airbus A340 on a 10-hour flight from Frankfurt, Germany to KATL. The most immediate sufferer in this case.
The set-up
A bright, clear, beautifully sunny September day with visibility >10 miles and a gentle breeze out of the west. Traffic is at local high tide, though, so things are pretty stressful.
==========
LH444 - Atlanta Tower, Lufthansa 444 Heavy, AJ (a specific approach path) for [runway] two-six right.
TWR - LH444, winds two-eight-zero at 5 (winds out of 280 degrees, just north of west, blowing at 5 knots), runway two-six right, clear to land.
LH444 - clear to land two-six right. LH444.
*TWR has some exchanges with other aircraft. Everything is moving like clockwork*
LH444 - TWR, LH444 going around.
TWR - LH444, acknowledge you are going around. Is there a problem?
LH444 - TWR, LH444, No problem. We had a report from the cabin of a passenger getting out of his seat.
TWR - LH444, follow missed approach procedures. Climb and maintain 3500 feet, contact ATL departure on...
============
The poor fellow, after nearly ten hours in the air, was just minutes from touching down when his idiot passenger decided he couldn't take it any more. Following the missed approach procedures, LH444 had to spend another fifteen minutes in the pattern when the A340 burns ~70 gallons of fuel a minute, and with that fuel costing ~$7 a gallon, this guy cost the airline about $7400.
Way to go.
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