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Industrial grade entitlement/scammer #2

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  • Industrial grade entitlement/scammer #2

    This did not happen to me BUT it happened to my trainee on his first night by himself

    Trainee is dispatched on order and proceeds to the address. The order total is $29.03. He arrives and low and behold the customer pops a $100 bill. Trainee informs the customer that he can not take said money because

    (per his training from 24 hours prior)
    1. he does not have enough change on his person per our safety and security policy
    2. He also informs customer that he is NOT allowed to go get change either at the store or at say a gas station.

    Needless to say customer goes apeshit. Trainee hold fast as he is supposed to do. Nothing he can do. cue some demands and such but trainee holds fast. No progress so trainee exits the situation and calls the store to inform them of the situation (as per his training)

    By the time he gets back to the store the customer is on the phone screaming, yelling, cursing, questioning parentage and species, and is just raising hell from here to the nearest city south of us. Things along the lines of the usual "WELL THIS IS REALLY INCONVIENT FOR ME TO HAVE TO GO GET CHANGE" "WELL WHY WILL YOUR DRIVER NOT GO GET ME CHANGE" and so on along the same vein. along the way they demand their order for free to "compensate" them for the "inconveince"

    As per my franchises policy the MOD just gives in and bitchmouth gets her order for free BUT it will NOT be delivered for 45 minutes (we were a little busy at that time) as the order is now at the back of the line.


    This is not the first time this customer has pulled something stupid and gotten mad.

    A while back another driver delivered an order to the same person. The person sat at a table and took a stack on $1 bill and crumpled up each bill till they achieved just over the order total then wads of the crumpled bills into one large wad. They hand the big wad to someone else to give to the driver. The driver then proceeds to unwad and straighten out every single bill and count it all out to make sure ALL the money was there. QUEUE loud bitchfest .
    Last edited by EricKei; 02-29-2016, 01:46 AM. Reason: Moved thread. If it happened solely to others, it goes in Sightings, please.
    I'm lost without a paddle and headed up SH*T creek.
    -- Life Sucks Then You Die.


    "I'll believe corp. are people when Texas executes one."

  • #2
    Yet Corporate INSISTS these are profitable customers!

    The local managers absolutely NEED to have final say over scammers like this, if only to ensure their own economic survival...

    Comment


    • #3
      Quoth eltf177 View Post
      Yet Corporate INSISTS these are profitable customers!

      The local managers absolutely NEED to have final say over scammers like this, if only to ensure their own economic survival...
      Agreed. The company is losing money on these bozos, and everybody knows it.
      I don't have an attitude problem. You have a perception problem.
      My LiveJournal
      A page we can all agree with!

      Comment


      • #4
        Quoth XCashier View Post
        Agreed. The company is losing money on these bozos, and everybody knows it.
        Everybody, that is, except the ivory-tower dwellers who implement these brain-dead policies.

        But then, they don't have to deal with the fallout, do they? So, in their minds, everything is hunky-dory super happy fantastic.

        I've long maintained that if upper management had to occasionally go out into the world, do the actual job, and follow the policies THEY implement, we'd have far fewer idiot policies to deal with.

        But who am I kidding? It'll never happen.

        Comment


        • #5
          I've been saying that Undercover Boss should film an episode at my store. This is where the scammers, whiners and thieves who have been booted from every other store come...because Shithead will roll over to almost any demand. So we have issues come up that aren't covered in any training and the only way to deal with it is experience and quick thinking. The ways we have come up with for dealing with the glitches probably aren't "company policy" (as D loves to point out) but they work.
          "I am quite confident that I do exist."
          "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

          Comment


          • #6
            Quoth eltf177 View Post
            Yet Corporate INSISTS these are profitable customers!

            The local managers absolutely NEED to have final say over scammers like this, if only to ensure their own economic survival...
            And I whole heartily agree BUT this is the mandate from the top of the corporation (not the franchise). The way it works is customer complains to store over (we are fairly sure especially in this case) a "bad customer experience" (read bogus complaint or huge scam attempt). Store management obviously repeatedly shoots down demand. Customer then gets Franchise information and complains to them. Franchise following "good customer service" policy gives into customer complaint and gives them lots of free shit. The customer them complains to corp. and they do the same. In the end we at the store level lose either way.

            There are a few (many) things going on in the background that I might detail later in MIM. I want to see how things fall out in the next week or two.

            For your reading convience for clarity.

            http://www.customerssuck.com/board/s...d.php?t=107575

            http://www.customerssuck.com/board/s...d.php?t=106748

            http://www.customerssuck.com/board/s...ad.php?t=98656
            I'm lost without a paddle and headed up SH*T creek.
            -- Life Sucks Then You Die.


            "I'll believe corp. are people when Texas executes one."

            Comment


            • #7
              So

              So all this bozo needs to do is flash a $100 bill everything and he get free pizza, of-course he never will have any smaller in the future.

              $100 bills - free pizza.

              $20 bills - must pay for the pizza.

              Comment


              • #8
                Quoth Racket_Man View Post
                And I whole heartily agree BUT this is the mandate from the top of the corporation (not the franchise).
                If the franchise agreement is worded the way I think it is, the mandated-by-corporate freebies are paid for by the store that "wronged" the customer, not by corporate. No skin off corporate's noses regardless of how many they give away, so from their viewpoint even the worst scammer is a profitable customer.

                Quoth earl colby pottinger View Post
                So all this bozo needs to do is flash a $100 bill everything and he get free pizza, of-course he never will have any smaller in the future.

                $100 bills - free pizza.

                $20 bills - must pay for the pizza.
                What would happen if ALL the drivers at the store refused to deliver to the scammer's house?
                Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                Comment


                • #9
                  Quoth wolfie View Post
                  What would happen if ALL the drivers at the store refused to deliver to the scammer's house?
                  According to franchise/corp. not a good enough reason to NOT deliver. unless there is a legitimate and documented safety or security concern/hazard deliveries will be made until such time as franchise determines the scammer is a serial scammer but that will most likely NEVER happen.
                  I'm lost without a paddle and headed up SH*T creek.
                  -- Life Sucks Then You Die.


                  "I'll believe corp. are people when Texas executes one."

                  Comment


                  • #10
                    As far as I know, in my area, most delivery drivers will take credit card/debit card, I just make sure they do have it before ordering. The last driver who came to my door had a little handheld scanner and I just swipped my card. So much easier for everyone involved.
                    It's not the years in you life that count, it's the life in your years! - Quote from the office coffee cup.

                    Comment


                    • #11
                      Quoth Racket_Man View Post
                      According to franchise/corp. not a good enough reason to NOT deliver.
                      How can having no available drivers (because they refuse to deliver to that scammer) not be a good enough reason to not deliver?
                      Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                      Comment


                      • #12
                        If I'm reading it right, the reason would be that buddy never has small bills...which according to higher-ups is never an excuse. We've done the same thing: 7AM cashier refuses the dindong paying for a muffin with a c-note and tells them to use the fiver she can see in their wallet, somehow a complaint gets back and we're told we "have to" take the note which pisses off the cash office because they don't understand how a cashier can run out of change before 9AM.

                        Yes, it's 'legal tender' but if you know you have something smaller it's just being an ass.
                        "I am quite confident that I do exist."
                        "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

                        Comment


                        • #13
                          Quoth Cecily View Post
                          As far as I know, in my area, most delivery drivers will take credit card/debit card, I just make sure they do have it before ordering. The last driver who came to my door had a little handheld scanner and I just swipped my card. So much easier for everyone involved.
                          I've done online ordering, or given my card number over the phone, so the driver didn't have to deal with it (yes, I do tip them. Usually about $5 per delivery, adjusted appropriately for weather, traffic, etc.).
                          "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

                          "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

                          Comment


                          • #14
                            Quoth wolfie View Post
                            If the franchise agreement is worded the way I think it is, the mandated-by-corporate freebies are paid for by the store that "wronged" the customer, not by corporate. No skin off corporate's noses regardless of how many they give away, so from their viewpoint even the worst scammer is a profitable customer.
                            No wonder corporate doesn't care, this isn't coming out of THEIR pocket. If there was a policy that refunds and freebies come from them and the franchisee only pays if it is proven that this was not a scam...

                            Wait a minute, what planet am I on?

                            Comment


                            • #15
                              Quoth eltf177 View Post
                              No wonder corporate doesn't care, this isn't coming out of THEIR pocket. :
                              and taking into account the my pizza place (red roof pizza) is about 90% franchised here in the US, Corp red roof makes all of the profit and dumps almost all of the risk on the franchisees it is a sweet deal for Corp. and a bitch for the franchisee
                              I'm lost without a paddle and headed up SH*T creek.
                              -- Life Sucks Then You Die.


                              "I'll believe corp. are people when Texas executes one."

                              Comment

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