Screwed Up Returns..

[0oAmericanGirl]

My dad has always wanted a remote control helicopter and on Wednesday he finally bought one from Toys R Us. He purchased a air hogs brand helicopter for $60 and it turned out to be a big piece of crap that did not work properly. He tried to return it to the store in the box (wich was not torn) with the reciept. The first idiot employee told him that they didn't allow returns . The next employee dosen't think he can return the helicopter. After talking to the second employee for a bit, he asked for a manager (surely somone has to be able to help him). The manager comes over and tells him that he can return it for store credit, but cannot get a refund on his credit card because it's concidered and electronic item.... I can understand no returns on things that can be played or copied, but I don't get this at all. I don't know if it was because the manager is an idiot or if Toys R Us really sucks like that.

[Estil]

I'm guessing both. :P

[Ree]

How frustrating.

This is from their website:

"THE TOYS "R" US RETURN POLICY

Toys"R"Us will gladly accept returns made within 90 days of the purchase date for most items. Items excluded from this policy are video games, accessories, and systems; computer software, VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics. See below for our return policy for the items listed above when accompanied by a receipt.

Please follow these easy steps when returning an item:

1. Be sure to bring your dated purchase receipt.
Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts. We will not accept any returns or exchanges without a receipt.
2. Please keep all packaging and accessories.
Please bring all original packaging, accessories, and instruction manuals that came with the item you are returning back to the store.
3. Please return items within the appropriate time period.
We will be happy to exchange items within 90 days from the date of purchase, or offer you a refund in the form of merchandise credit as long as the items are accompanied by a dated receipt.

We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics.

Return Guidelines for Video Games, Accessories, and Systems/Computer Software/VHS Cassettes/DVDs/Music/Electronics/Radio-Control Items/Trading Cards/Collectibles/ Consumer Electronics

We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics .The original, dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory-sealed package. If the item has been opened, it can only be exchanged for an identical item. Refunds and exchanges will not be given without a dated receipt.

If you have further questions about our return policy, please speak to a member of the management team in our stores, or call 1-800-869-7787. We will be happy to assist you.

Damaged or Defective Products

To return a damaged or defective item, please contact our customer service team by phone at 1-800-TOYSRUS (1-800-869-7787). Our customer service team will provide you with a prepaid return shipping label and pickup instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

Warranties

Many of the products that are sold on the Toys"R"Us and Babies"R"Us website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly."