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Another consequence of unattended children...

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  • Another consequence of unattended children...

    A lot of our jarred products have "quality seal" stickers around the lid. Nothing fancy, just sticker paper with an extension of the logo sometimes; some are just paper with glue on one side. These things are stupidly easy to tear by accident while unpacking...doing so does not physically affect the product in any way as the lid seal is still intact. I don't even know if people really pay attention to the state of the paper seals, or even notice they exist. These things should be plasticized if they're seen as that important to the producer...

    We've suddenly been finding a lot of jars of one specific product (sweet and spicy pickled peppers, actually quite good) with broken seals. Probably one full case worth yesterday. N realized that they're on a low shelf about 'kid height' and the biggest rash of these happened over the last day or two when there have been a ton of kids in (don't get me started about the heelies, scooters and other craziness that should not even be in the space) and said shelf borders the pizza restaurant where parents take the kids. Lots of shiny stuff for bored kids to fiddle with, shredding the paper seals is just a natural progression. While the lack of the paper 'seal' affects the product in exactly no way whatsoever--a lot of our items don't have this--technically we can no longer sell it (unsure of the exact specifics; this city has some weird laws) J asked the general manager about this, and was told--as we thought--that if the product is unaffected it's fine to sell. Too much of a loss for the store otherwise.

    In other news, I scored a couple gourmet chocolate bunnies that broke cleanly enough (looks like they just fell over or were dropped from a very short height) that I can probably just glue them back together with the chocolate from a few really pulverized ones. Experiments to commence on my day off. I was going to suggest doing this to fix them in the store and reshelve (plus I'd get to hide for a few minutes but still do something useful when the floor gets super-crazy), but I don't think the packaging is resealable without a heat-sealing machine. Again, the Bunny Homicide spikes coincide with large numbers of kids in the store. We must have damaged out two cases' worth in the last week alone...they are selling, but I'd be curious about the numbers of sales vs. writeoffs.
    "I am quite confident that I do exist."
    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

  • #2
    Two words: Cameras and fines...

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    • #3
      For the remains of the Chocolate Bunny Apocalypse: a local store is selling the pieces of broken Easter chocolate in bags. Put the chunks in the bag, seal, weigh and put on shelves. Works for them.
      It's not the years in you life that count, it's the life in your years! - Quote from the office coffee cup.

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      • #4
        That's actually a good idea...I might suggest it.

        As for the seal-breaking, we do have cameras all over the place but I think the problem would be a timeframe (someone would have to be circulating constantly checking for that stuff). I wish we had a 'you break it you buy it' policy...really should for the oils and other expensive stuff. Maybe that's something I can bring up at the team meeting next week.
        "I am quite confident that I do exist."
        "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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        • #5
          Quoth Cecily View Post
          For the remains of the Chocolate Bunny Apocalypse: a local store is selling the pieces of broken Easter chocolate in bags. Put the chunks in the bag, seal, weigh and put on shelves. Works for them.
          Great idea! Some of us don't care a bit what shape the chocolate takes ...
          Customer service: More efficient than a Dementor's kiss
          ~ Mr Hero

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          • #6
            I believe that the "broken parts" became such a big seller for Ghirardelli at one point that they actually had to start breaking more of their large bars specifically to package as broken bits...
            “There are two novels that can change a bookish fourteen-year old’s life: The Lord of the Rings and Atlas Shrugged.
            One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world.
            The other, of course, involves orcs." -- John Rogers

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            • #7
              Good point...if we start doing this SCs may come to expect it, and with the majority of (imported) chocolate we sell that's not an option.

              The bunnies are a local/regional family-owned biz....unrelated, but I was browsing their website (Emvi Chocolate for the curious) and they have some adorable Halloween items--I may ask J if we can get some in although individual stores don't have any power to make buying decisions.
              "I am quite confident that I do exist."
              "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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              • #8
                Quoth Dreamstalker View Post
                Good point...if we start doing this SCs may come to expect it, and with the majority of (imported) chocolate we sell that's not an option.
                That is, admittedly, a definite potential problem ... along with, "Oh look! I accidentally dropped this! [Yeah, five or six times] Can I get it at a reduced rate?"
                Customer service: More efficient than a Dementor's kiss
                ~ Mr Hero

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                • #9
                  So far (knock on wood) that hasn't happened...at least not that I've witnessed. J makes it a point to pull anything with obvious damage immediately on sight so that situation doesn't happen. I like to think we've thwarted a couple attempts...our products can be in the price range where that would become an issue.
                  "I am quite confident that I do exist."
                  "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                  • #10
                    'On sale now:assorted chocolate animals.Do not eat if seal is broken'

                    I'll be here all week...the hat is going around.
                    And just to clarify last night's message,I actually recommended the Pollock.
                    The Copyright Monster has made me tell you that my avatar is courtesy of the wonderful Alice XZ.And you don't want to annoy the Copyright Monster.

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                    • #11
                      We now have a small Zombie Bunny Army at home; newest count is 5 small ones and two larger ones that have all been repaired. One of the small ones has a lopsided head and even more lopsided ears...part of it must have been crushed. As mom pointed out: "I love this family, even our chocolate bunnies have something wrong with them."

                      One of the large ones still has a hole in its neck I'm not sure what to do with...I'll think of something suitably bizarre, and there's one in the store damages bin with a hole in its abdomen that I put my name on (if it stays intact). Cue nightmare-inducing Easter display in 3...2...1...
                      "I am quite confident that I do exist."
                      "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                      • #12
                        There MUST be photos of this.
                        "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

                        "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

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                        • #13
                          Oh, I will be documenting the insanity.
                          *now regrets throwing out some candymaking materials from years ago...I see a trip to the craft store in the very near future*
                          "I am quite confident that I do exist."
                          "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                          • #14
                            Quoth Dreamstalker View Post
                            One of the large ones still has a hole in its neck I'm not sure what to do with...I'll think of something suitably bizarre, and there's one in the store damages bin with a hole in its abdomen that I put my name on (if it stays intact). Cue nightmare-inducing Easter display in 3...2...1...
                            A hole in the neck of a chocolate bunny? Maybe fill it with your favorite hot sauce?
                            "I don't have to be petty. The Universe does that for me."

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                            • #15
                              Quoth Dreamstalker View Post
                              One of the large ones still has a hole in its neck I'm not sure what to do with...I'll think of something suitably bizarre...
                              It's our new seasonal sex toy-the Really Rampant Rabbit...now with an added orifice

                              Yup I'm off to hell....
                              The Copyright Monster has made me tell you that my avatar is courtesy of the wonderful Alice XZ.And you don't want to annoy the Copyright Monster.

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