Excuse me...?! What the hell is wrong with you?

[Swordsman422]

The hobby store where I work is located in a plaza with extremely limited dining options and though I am by law permitted 30 minutes to go elsewhere, I do not take this option because we are understaffed and I cannot trust customers to not come in while I'm away. I'm also kind of a dull guy, so I go to the same grocery store deli for lunch almost every day I work.

There is a lady who works there. She's an upper-middle-aged, short, squat, shriveled, massively overweight, uneducated, and bitter creature whose service I try hard to avoid. She always snaps at people that they could have saved with a membership card ("if you were smart and had a card, you'd have saved $x") or making fun of the computer voice at the self-check ("thank you for not using a real human cashier!") Today, I had no choice. Her counter was the only one open and the self-check center was shut down with problems. In a hurry and needing to eat, I stood in line behind an expectant mother who was about my age (27-ish). This mom-to-be was positivly glowing and I will admit was quite attractive. Her mood quickly changed with the following exchange.

SE= Sucky Employee
EM= expectant mother
Me= you get three guesses

SE: Oh, when are you expecting?
EM: (patting her tummy) Oh, I've only got about six weeks left.
SE: Oh. Get knocked up?
EM: Excuse me?
SE: Honey, you're too young to be pregnant.
EM: I'm married! And I'm 27!
SE: Bull! You ain't 27. This must be one of those magic 5-month pregnancies, little girl.

The expectant mother departed the counter and stormed to customer service to complain. I moved forward to pay for my food, trying to bite my tongue as to how rude she was, but she would not let the conversation go.

SE: Did you hear that little teenager trying to pass herself off as 27! What a little slut. 27 my fat ass.
ME: (having just paid and finally having enough) Yes. Your fat ass.

I wish I had the time to report her as well, but I had to scurry back to work, scarf down my food, and pray to the retail gods that the store wasn't packed when I got there.

The worst part of it was that when I went back a few days later, the SE was STILL employed and being rotten as ever.

[kerrisan]

Oh my Lord! What a rude cow!

The pregnant woman is fortunate to look so young!

[Gabrielle Proctor]

The one with the really long braid who always works the self check?

Yeah, I'll keep a look out for her. She has never said anything to me, but if she does I will be ready!

[CancelMyService]

Man, one thing I've learned around here is a LOT of posters here have more self restraint than I do. If I ever hear any rude cows say the stuff I read here, I'd be picking teeth out of my knuckles.

[Kitten in the box]

How totally f-cking rude!! If that were me I would have told her she should shut her bitch ass up and to watch her f-cking mouth. She should have been terminated for that crap. But saying "Yes your fat ass" that would have made me laugh if I had heared that.

[Primer]

I go to the same grocery store deli for lunch almost every day I work.

The worst part of it was that when I went back a few days later, the SE was STILL employed and being rotten as ever.

I suggest you frequent her line, be as polite as possible, and document everything you witness and/or are subjected to...and let her boss know everything! even if you have to make another stop by in the afternoon after work

[MrSunshineState]

What a terrible, nasty, old lady. Why is it people feel they can be so judgmental? Especially elderly people. I have noticed in my lifetime that the older a person is the more likely they are to get into business that isn't their own. Happend at the movie theatre all the time.

[rdp78]

Okay, how in the hell is she still working there? I mean if she is so this rude to customers I really hate think how she treats her co-workers and anyone who has to deal with her outside of work if they still want to be around her. I think that Primer has the best idea with being nice to her even through she is being mean and then documenting it then letting her bosses know. There are people who should never be working with the public and she is defiantly one of them because of her rudeness.

Also who in their right mind would tell a grown married woman that she is really a teenager and she got knocked up even through the pregancy was plan. I mean yes the pregnant woman could show her ID to proof to that woman that she was indeed is in her twenties and that would make her shut up (maybe even appologize). Granted it's really none of her business on how old the pregnant woman and whether her pregancy was an accident. Assuming this store sells items needing to be over 21 (ei. beer, wine), this woman should have known better to accuse in there 20s being a teenager and that there are many people who look a lot younger then what it says on there ID.

[HowMayIHelpMe?]

...
...The worst part of it was that when I went back a few days later, the SE was STILL employed and being rotten as ever.

If I were in line after that poor pregnant woman,
the conversation would have gone something like this:

SE: Did you hear that little teenager trying to pass herself off as 27!
What a little slut. 27 my fat ass.
ME: Hmm. Interesting. Say, excuse me, but I'm a little bit confused about something.
SE: Oh? What's that?
ME: Oh, just....you know....why that poor woman's personal situation would be
any of your F^CKING BUSINESS, you bitch!

[Coconut]

Wow.

People can be so rude.

[blas]

In rare occasions, extremely angry and rude cashiers never face discipline for their bad behavior because they've been there so long or are the only ones who will work any shift. Makes no sense, but let me back up my statement.

At the Holiday gas station, the one down the street from the gas station I worked at, is the worst employee at any store I have ever seen. The rudest dick, prick, asshole, worthless waste of an employee I've ever seen. He is an angry old fart (go figure, right?).

This asshole goes by the "we reserve the right to refuse service" clause a bit too seriously. If he's not in the mood to authorize a gas pump, he won't. He will glare at IDs for what seems like minutes, and at the last second, will go "FAKE!" and tell the customer to get the hell out before he calls the cops. (He did that to me because my old ID had me with darker hair when I was 16. Apparently that meant that it was fake). He told me to never come back or try to pass that ID off as real again. I'm surprised he didn't snatch it from me.

If someone takes more than a minute to decide what they want, he will yell at them to hurry up or leave.

This guy is a prick. I asked someone else who works there once, why does he still have a job? I said "I can assume he gets numerous complaints about him...why does he still have a job?" and I was told that the manager and owner both hate him but he's the only one who is willing to work 7 nights a week. He's been there for almost 20 years.

Like that's a really good excuse to keep such a stupid, angry, rude clerk on payroll, right? Most places, people get fired for looking at customers wrong! In this case, the asshole deserves to be fired. There is no reason for this.

Back on topic, that woman SHOULD be fired. That is disgusting. I'm hoping something is done about her.

[rdp78]

You know if the pregnant woman did show her ID to the rude cashier I really doubt she would have believe it was real and saying it was a fake. Of course, I bet she has done that before with people buying alcohol and other stuff that requires an ID.

Well, anyway blas point out that sometimes the rude employee is really the only one who works almost every shift and have been there for a long time. So it would be hard to fire them even if every customer complains about them and you start losing business because them. But still I think even if they can work all hours (makes you wonder about their social life, of course, it might be no one wants to hang out with them) and been there since the beginning of time its still no excuss to not to fire them especially if you are losing money because of their rudeness. I know if I have a store I would want nice people working for me and I really wouldn't want someone very rude working for me even if they can work all the time especially if I'm losing customers.

Also I'm wondering why would a manager hire someone very rude and the only thing I could think of is because maybe they weren't this way when they were hired. I mean they could have been nice and polite when they started but add about few years of dealing with SCs as well as other things then you got one mean, rude employee (granted not all long-time retail employees turn out that way I mean this is one reason this site is for). That's just mine theory but then again there are people who are just plain rude and probably have been that way since they were young.

Also it could just be what kind of mood they're in and if they are in a bad mood ussually people will be rude. I mean this one of my theories of SCs is maybe they aren't really an SC all the time it just they are in terrible mood and so they will treat people badly (as well as other things). Same goes for SEs they might be a good employees most of the time but if they are in a bad mood they are going to be rude and disrespectful.

[CanadaGirl]

Well, anyway blas point out that sometimes the rude employee is really the only one who works almost every shift and have been there for a long time. So it would be hard to fire them even if every customer complains about them and you start losing business because them. But still I think even if they can work all hours (makes you wonder about their social life, of course, it might be no one wants to hang out with them) and been there since the beginning of time its still no excuss to not to fire them especially if you are losing money because of their rudeness. I know if I have a store I would want nice people working for me and I really wouldn't want someone very rude working for me even if they can work all the time especially if I'm losing customers.

I'm pretty sure an employee can be fired if they are detrimental to the success of the store and it's sales. No customer wants to be served by a bitch. When enough people come into contact with her and she mouths off again, they will eventually go elsewhere. I know I don't shop at places where I don't like or would rather not see the employees there. People learn to go elsewhere.

[blas]

And that is why (and can you imagine a customer saying this and going through with it?!) when people say "I'm never shopping here again!" to that asshole at the Holiday station, they mean it. Or they will only shop during the day when he isn't there. I wonder how long it will take for business to plunge during the hours of 10 pm to 6 am until they either can his ass or have to start closing at 10.

We can only hope that asshole ends up fired and lonely on his porch, with all of his animals hating him just as much as all humans do.

[Andara Bledin]

People who stop shopping at a place with a lousy clerk do help a little.

But to really get management to sit up and take notice that they have to do something about the SE, the customers also need to take the issue up with management. In writing, if at all possible.

^-.-^