Tweet
Okay, so I come into work and get told that, once I'm clocked in, I need to read a notice up next to the schedules before I take any orders over the phone. I'm just kinda 
about it, so I wander back to the schedule and take a gander. What I saw was stupidity at its finest... not on the management's part, but on the part of the people who caused the note to be written.
Apparently the night before several different pizza places in the area had gotten called by some jackass pretending to be doing a credit-fraud investigation or something, investigating fraud. He got the person on the phone to give out Name, Phone #, and address of people who had payed by card in the past half hour, then was calling THEM pretending to be a crew member needing to get the card info again because of a computer glitch.
What kind of F*cking Moron gives out that kind of info over the phone to someone who calls up and asks out of the blue? Any REAL investigator will talk to CORPORATE, who will then call the stores and tell THEM what to do. The upshot is that the idiots (all at other stores, nobody at my place fell for it
) that passed out the info are getting fired, and now we have to answer the phones a different way:
Before:
Me: Thanks for calling...
... Can I get your number?
Customer: 123-4567
Me: Okay, John at 890 Nowhere St.?
Now:
Me: Thanks for calling...... Can I get your number?
Customer: 123-4567
Me: Alrighty, now can I get you to confirm your address?
ARUGH! If a con-artist knows their Phone #, it's about 2 seconds to use a reverse-lookup table to get their address. It's annoying, it slows things down, and I've had to defuse 4 different customers about to go SC on me! Thankfully 'we're doing it to protect you from identity theft' seems to calm them down nicely, but it's still a pain. There's secure, and then there's paranoid.
about it, so I wander back to the schedule and take a gander. What I saw was stupidity at its finest... not on the management's part, but on the part of the people who caused the note to be written.Apparently the night before several different pizza places in the area had gotten called by some jackass pretending to be doing a credit-fraud investigation or something, investigating fraud. He got the person on the phone to give out Name, Phone #, and address of people who had payed by card in the past half hour, then was calling THEM pretending to be a crew member needing to get the card info again because of a computer glitch.
What kind of F*cking Moron gives out that kind of info over the phone to someone who calls up and asks out of the blue? Any REAL investigator will talk to CORPORATE, who will then call the stores and tell THEM what to do. The upshot is that the idiots (all at other stores, nobody at my place fell for it
) that passed out the info are getting fired, and now we have to answer the phones a different way:Before:
Me: Thanks for calling...
... Can I get your number?Customer: 123-4567
Me: Okay, John at 890 Nowhere St.?
Now:
Me: Thanks for calling...
... Can I get your number?Customer: 123-4567
Me: Alrighty, now can I get you to confirm your address?
ARUGH! If a con-artist knows their Phone #, it's about 2 seconds to use a reverse-lookup table to get their address. It's annoying, it slows things down, and I've had to defuse 4 different customers about to go SC on me! Thankfully 'we're doing it to protect you from identity theft' seems to calm them down nicely, but it's still a pain. There's secure, and then there's paranoid.
Comment