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  • Sucky Employees everywhere!

    On Friday anyways!

    After my friend and her boyfriend and I got all of my stuff moved in (not put away and ready, but just by the time we'd gotten everything from old place to new place), we were all starving and wanted some Arbys for supper.

    This Arby's used to be the coolest hangout for kids in school. Anyone could score a free sandwhich or curly fries and the coolest people worked there. No one had a bad experience at Arby's. Everyone had fun and was professional at the same time.

    Well, we learned that (at night, at least) that place has officially gone to hell.

    There was a kid working register taking orders. Couldn't have been older than 16. Wearing a "trainee" nametag. He was thrown to the sharks. Whoever was supposed to be helping him WASN'T, and the poor kid was absolutely clueless. Poor kid.

    There was this awful large boisterous manager who was tromping around, literally throwing sandwiches and fries into to-go bags and literally shoving trays of food at customers. She was huffing and puffing like an angry pig.

    The poor kid forgot to give us 1 cup and the food runner (expeditor?) forgot a curly fry. We were trying to get their attention versus the angry manager's attention. I had no intention of being killed that day.

    Our tray sat there, still missing a cup and curly fry.

    The manager was irate because she had other trays to line up and the counter was getting full, and she yelled at us "Its DONE you can TAKE IT NOW!" and that's when my friend's boyfriend said we only had 2 cups and 2 curly fries.

    She literally threw a cup at us and got the oldest curly fries she could find out of the broiler and threw them onto the tray. Half of them scattered all over the tray.

    My friend, who is much gutsier than I am, grunted "Bitch" at her as we walked away. I was certain that pig was going to leap over the counter and attack all of us and choke us to death. Whatever was going on, she was on a rampage.

    Then after we got back and started setting up my new tv (I hadn't even opened the box yet), we realized that walmart.com doesn't give you free batteries in your remote, so my friend volunteered to drive to the Kmart down the strip to go get me some while I called the cable company to give me the go-ahead to install my internet here.

    While I fought on the phone with a foreign phone rep (the guy rep I spoke to on Thursday, who sounded like he was from around here and spoke perfect English said that I could install it myself and just call them before so and they'd activate it for me when I called them, the foreign one was swearing up and down that someone HAD to come and install it for me, even though I had all my equipment I needed! Finally, she gave in and activated it for me, thank God)...

    Anyways, while that was happening, my friend was at K-Mart. She got my batteries and noticed there was a sale on iced tea. She went to the checkout and the cashier rung it up twice. She swore up and down that she DIDN'T, so my friend went to the service desk and finally got refunded for the double scan. The cashier didn't even look at her screen to see her own mistake.

    WHAT the hell was up with people on Friday?
    You really need to see a neurologist. - Wagegoth

  • #2
    Blas, it was near a full moon.

    Does that help?
    Unseen but seeing
    oh dear, now they're masquerading as sane-KiaKat
    There isn't enough interpretive dance in the workplace these days-Irv
    3rd shift needs love, too
    RIP, mo bhrionglóid

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    • #3
      Thats always a convenient excuse lol
      You really need to see a neurologist. - Wagegoth

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      • #4
        Why do all the strange and sucky things happen at full moons?
        "But I don't want to be among mad people."
        You can't help that. We're all mad here. Every fucking one of us.

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        • #5
          Lunatic ring a bell anyone :P

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          • #6
            It was a blue moon, too (second full moon in one month)...does that make the people doubly loony?
            I don't go in for ancient wisdom
            I don't believe just 'cause ideas are tenacious
            It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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            • #7
              Quoth Princess-Snake View Post
              Why do all the strange and sucky things happen at full moons?
              Well, the moon affects the tides of the oceans, which is water. Guess what the human body is mostly? Except lately, it seems like we've had full moon behavior every damn day of the month!
              It's floating wicker propelled by fire!

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              • #8
                I don't know, maybe it was the moon....

                The bitch at Arby's really threw me for a loop, because she was just on a rampage over something and taking it out on all the customers....

                But I was most pissed at the cable phone rep. I called on Thursday before my internet and cable was shut off to let them know I was keeping the modem and planning on having high speed internet at my new place. The phone rep on Thursday was a guy who spoke perfect English (even sounded like a Midwestern guy) and he assured me that I could do it all by myself, but to just call ahead of time so they could activate it.

                I learned a big lesson that day. If I want results from that company and an English speaking phone rep, I have to call in the morning. I figure they directed me right to the building in town. I called on Friday in the evening and I got that foreign woman who kept repeating "You need tech to install internet there!" "You need tech to install!" "You cannot install alone!".......after I told her someone else said I could the day before (hey guys, this time it was TRUE!!), she finally gave in and activated it. So she COULD activate it. She just didn't want to. She wanted to sit and waste time and argue with me. She wanted to send someone to come hook it up and CHARGE me for it. She wanted to make money! How odd....the phone rep on Thursday didn't seem upset at all that the company wouldn't be making money off an installation fee with me. He even gave me directions on how to set it up all by myself and assured me if I had any questions, they'd be more than happy to talk me through it (don't laugh, I'm technically disabled). The foreign chick was freaking out on me and declaring that I NEEDED a tech to come install it and refused to listen to me until I lost my temper and told her about the other rep. At least I made her give up and do it.

                Normally I'd be ashamed for pissing off an employee to the point where they just sigh and give me what I want (actually, that's never happened before!), but I didn't feel bad this time. She was being rude, unhelpful, and lying to me about what she could do for me.

                They record all their conversations. Hopefully someone listens to her being unreasonable and lying like that.
                Last edited by blas; 06-03-2007, 08:29 PM.
                You really need to see a neurologist. - Wagegoth

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                • #9
                  Yikes! That Arby's woman should lock herself away till she's civilized.

                  I don't know what is up with people sometimes, but it has nothing to do with the full moon. There are no more crazies then than on any other night of the month.

                  ^-.-^
                  Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                  • #10
                    I dunno, I had a pretty bad day on Friday, too. I dealt with some pretty awful phone reps while trying to help out a customer...and turned into a bit of a loony myself. I still want to put a bag over my head for it- I flipped out on a phone rep... It didn't help that she was being snitty with me....but still...two wrongs don't make a right.

                    I felt really awful about it. But then another rep called to try to help the same customer (since I was getting nowhere and was near tears with frustration) and encountered the same problems I had. So, while I overreacted out of my sheer frustration for not being able to help my customer with a simple problem that should have been resolved in five seconds- apparently, someone else, somewhere fucked up big time to cause the issue in question. God that was an awful afternoon!

                    I feel for you blas.
                    I will not shove “it” up my backside. I do not know what “it” is, but in my many years on this earth I have figured out that that particular port hole is best reserved for emergency exit only. -GK

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