Printer's out of ink? What do you do?

[marty]

Dear Staples Copy and Print Center Girls,
I know you're all a pack of flaming morons.
But when the printer is out of ink, change the ink. I have 36 pages of 11x17 school crap that I gave to you on a flash drive a week ago and you still haven't printed it off. It's due tomorrow. I've been after it all week and there's no other place around here to get the stuff printed. Thanks. Why is this? Because apparently none of you bloody morons knows how to change the ink, and between the three of you and an instruction booklet, is it really that hard?

I guess so.

Best wishes,
Go roll around in a siafu ant nest.

[Bright_Star]

Why can't you do it yourself with your own computer? I'm not trying to be a bitch here but why have someone do that when it would be far easier to do it yourself?

[marty]

Because the spreads are too big for 8.5X11, they need to be on 11X17 sheets, which my printer isn't big enough to do.

[ReverendBSB]

What does it matter why he brought it to Staples to be done. He may not even have a home printer. They are a copy and print center, he brought something to them to be printed. Thats their job. From what he says the people there are incapable of doing their jobs, which is not that difficult. They are therefore morons and deserve his ire.

[Geek King]

What does it matter why he brought it to Staples to be done. He may not even have a home printer. They are a copy and print center, he brought something to them to be printed. Thats their job. From what he says the people there are incapable of doing their jobs, which is not that difficult. They are therefore morons and deserve his ire.

Indeed. If I can learn how to manually pour toner into a copier (a PITA if ever there was one), surely the Staples people should know how to swap out a toner cartridge in their nice printers. Poor training, or poor employees, it doesn't matter. That's part of the job you need to be able to do when working in a print shop.

[digilight]

(Copy Geek Mode on) Ok if these mouth breathers can't figure out how to add the toner into a color copier then there is something freaken wrong here. I would bet, however, that the machine is actually down and they are waiting on a part for it. It takes all of 10 seconds to add toner to a copier. Its simple, painless, and it all gets done in a closed environment. If you can add toner to any larger copier then you can figure it out. Now if they told you that it needed developer, I could believe that. (/copy geek mode off)

I'm surprised though that you can't find any other place to get it done at. Around here theres a shiton of copy shops. In fact within a 1 mile radius of my shop there are at least 5 other places to get color copies made.

Theres places like:
Office Depot
Office Max
Kinko's
Other large chain quick printers (they do both press and copy work)
the UPS Store
Former Mailboxes Etc (that didn't become the UPS Store).
Mom and Pop Printers and Copy Shops.

Small fact. If all you needed was 36 pages (assuming 1 copy of a 36 page file) you shouldn't even have to leave it. Any halfway decent copy shop with a color copier should be able to do it in just a couple of minutes.

[marty]

I live in the middle of a mountain range, all that we have here is a walmart (not a super, mind you), a mall with about six stores, a staples and two food lions. They take up the most space in my town besides the smaller retail stores and restaurants. There is one other printer, but it's family owned, closed last week for either a vacation time or some sort of family emergency thing, I don't know. I had to leave it because they were backed up to begin with--the workers there are dumber than a box of rocks, on top of the 48 students they had coming in on the same day to print the project (that I blame on my professor.)

I heard one of them say to the other in a low voice, "Is it the toner?" The other replied, "I think so, I don't know how to change it." "Me neither!" I went this morning, since the project was due at 10am, they still didn't have it done. Their stupid friggin' printer has "been down" for a fuckin' week. I did chance it and go to the family owned printer, SURPRISE! they were open. They all looked haggard, it looked like they had all come back from a funeral, but they had it printed, cut, and bound within twenty minutes.

No, apparently the manager of the Staples here never learned how to hire intelligent people.

[wagegoth]

I would be sure to let Staples know, with a cc to the local manager, in excruciating detail, just how bad their print/copy employees are. That is completely and utterly unacceptable.

[digilight]

Definantly let the manager or DM know how incompetent his staff is at the staples copy/print center. If they couldn't get this done it time then what would they did if they got a big ass job for 500 books in on a rush (a real money job) yeah they'd fuck that up too. Glad you were able to get it done though.

[PhotoChick]

do you live in colorado? cause I read that and said that sounds exactly like where I live. on topic definitely tell a manager.

[marty]

So I contacted the manager, and he's just a big a moron as they are. "Well, we had to get a special tech in to fix the printer!" ...special tech to change the toner?! They probably had to get one of the poor front-of-the-store cashiers to do it! Manager had that slack-jawed "I'm high as a kite" look. So I just sent in a complaint through their website so it'll hopefully go to someone besides him. I'm just glad I hadn't paid for anything yet.

Photochick, I'm on the opposite side of the States, haha.

[PhotoChick]

thats funny, all small mountain towns must have the small 3 big-box stores and a mall thats worthless cause it only has a few stores.

[Bagboy]

The Staples in Hyannis is what I like to call Moron Central.

[fma_fanatic]

I never wondered why there weren't any Staples here. All the experiences I had with them were terrible. A company I worked for used them, but they stopped after a while because it took forever for them to deliver to us. We'd put in an order by the cut off time and it would still be 3 days before we saw our order. They'd forget stuff and argue with us that it was there. It took forever to get it rectified.

It was easier for us to go there and buy the stuff, but then they'd give us crap for using the business card for in-store purchases. We finally had enough and started using Office Depot.