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Comcast has been happily tearing up cable over the last week or so in our neighborhood. Ever since, we've been having problems with our cable DVR box glitching, not recording, horrible picture, etc. It's one of the very first they gave out in our area, so it's pretty old anyway.
Saturday, I decided to take it to the local office to swap it out. What do I do? I call Comcast to determine what time they're closing. 2:00 pm. Okay. I leave a little late (I didn't know it, but I was running a fever, got worse later, so moving slowly), then got caught in the joyous holiday traffic. I finally get to Comcast much later than I planned, and the parking lot is full. I've decided that I feel bad about keeping the employees late, but the box is completely haywire, I'm feeling miserable and I want this experience over with.
I park and go into the building about 5 minutes before close. At this point, there are about 10 people ahead of me. Now I'm really feeling guilty. But, again, I just want the misery over, so I hope they forgive me and prepare to wait.
Happily, they open another window and things finally start moving. (There was one lady who seemed nice but moved extremely slow and wasn't up to speed on process.) We're watching Ninja Warrior in the lobby.
At 2:00, the guard locks the door. At 2:15 there are only 2 people in front of me. Yea!
Then it happens. Someone comes up to the door and wants in. The door with the clearly posted hours.
G=Guard
SC=Sucky Customer
Through closed door:
G: We're Closed.
SC: Mumble.
G: We closed at 2:00.
SC: Mumble.
G: They were all here before 2:00. (Gesturing at us in line.)
SC: Mumble.
G: Yes, they were all here before 2:00.
SC: Mumble.
Opens door.
G: We're closed.
SC: I want to talk to a manager.
G: There's no manager here today.
SC: Why not.
G: There's no manager on Saturday.
Closes and locks door.
G: (Looks at me -- I'm now the only person not at a window now.) Like a manager is going to be here on Saturday.
At this point, I have to see this entitlement ass, so I stand up and look. It's some 20-something, guy with a DVR box, now on his cell phone, apparently calling to bitch about the guard doing his job.
I seriously considered pointing and laughing, but I was feeling guilty, and I didn't need the bad karma points.
BTW, I did make up the bad karma. It took almost an hour and four calls to Comcast to get the box up and running and it still isn't right. There may be another trip in my future.
Saturday, I decided to take it to the local office to swap it out. What do I do? I call Comcast to determine what time they're closing. 2:00 pm. Okay. I leave a little late (I didn't know it, but I was running a fever, got worse later, so moving slowly), then got caught in the joyous holiday traffic. I finally get to Comcast much later than I planned, and the parking lot is full. I've decided that I feel bad about keeping the employees late, but the box is completely haywire, I'm feeling miserable and I want this experience over with.
I park and go into the building about 5 minutes before close. At this point, there are about 10 people ahead of me. Now I'm really feeling guilty. But, again, I just want the misery over, so I hope they forgive me and prepare to wait.
Happily, they open another window and things finally start moving. (There was one lady who seemed nice but moved extremely slow and wasn't up to speed on process.) We're watching Ninja Warrior in the lobby.
At 2:00, the guard locks the door. At 2:15 there are only 2 people in front of me. Yea!
Then it happens. Someone comes up to the door and wants in. The door with the clearly posted hours.
G=Guard
SC=Sucky Customer
Through closed door:
G: We're Closed.
SC: Mumble.
G: We closed at 2:00.
SC: Mumble.
G: They were all here before 2:00. (Gesturing at us in line.)
SC: Mumble.
G: Yes, they were all here before 2:00.
SC: Mumble.
Opens door.
G: We're closed.
SC: I want to talk to a manager.
G: There's no manager here today.
SC: Why not.
G: There's no manager on Saturday.
Closes and locks door.
G: (Looks at me -- I'm now the only person not at a window now.) Like a manager is going to be here on Saturday.
At this point, I have to see this entitlement ass, so I stand up and look. It's some 20-something, guy with a DVR box, now on his cell phone, apparently calling to bitch about the guard doing his job.
I seriously considered pointing and laughing, but I was feeling guilty, and I didn't need the bad karma points.
BTW, I did make up the bad karma. It took almost an hour and four calls to Comcast to get the box up and running and it still isn't right. There may be another trip in my future.
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