Just shut up and sell us the computer. Bad time at Best Buy

[protege]

I don't like going to Circuit City, and try to stay away from that place. Sorry folks, but I think their salespeople are annoying. I don't like having to tell the same person "just looking" 52 times while I'm in there. Best Buy isn't too far away...less than a mile, so I usually go there. Sometimes though, going to CC is unavoidable...

The last time, I was putting a new stereo system in the Mazda. At the time, I wasn't too interested in doing it myself. I started looking around, and both BB and CC seemed to have the best deal. I had the ads, so I went to BB first.

When I got there, the stereo I wanted was more than at CC, and BB charged for installation. When presented with the CC ad, they *refused* to match the price. Fair enough, they had their chance. Drove over to CC, and had them install the stereo.

[Gost2036]

Wow, I work at Best Buy and honestly none of this surprises me cause I will only shop at the one I work at. I've been to other Best Buys and seen some of the ridiculous behavior that allowed to fly there that would get them fired at my store. You should all come shop at my store to keep me amused in my mind numbing job and I'll hook you up with competent salesmen.

[ditchdj]

They dont honor all the advertisements???? I'm guessing that's why they always say "At all participating locations".

[Nick]

If I were you, I would have just bought parts off Newegg, and built the system for about ~200. Then again, you stated that your family likes to buy from a store, which is usually no problem.
I will not shop at Best Buy anymore, unless I really need something and don't have time to travel 30 minutes out of my way. I bought my 19" Samsung SyncMaster 930B for $400. It was advertised as $340. I showed them the Advertisement, and they said they do not honor all the advertisements. I thought that was a crock of shit, and bought it anyways.

[Kiwi]

Call me fussy but, if I dont like a sales person, I go to another store or ask for another person. Im always polite about it, they usually ask why and Im honest "Your being to pushy and making me uncomfortable"

They either take the hint and back right off completely and they get the sale, or they kept going in the same vein and they lose the sale

If im made to feel as if Im an inconvience, then I simply stop inconviencing them. Im not rude, I dont yell or look down on them, I smile and put my best foot foward as it were.... if they follow suit then all is well.

Ive walked out of a store when buying a kingsize bed this year, and a washing machine and dryer both times because the salesperson and I just didnt click. The bed girl totally ignored our price range, our requirements and the store pulled a bait and switch (I posted on that before the site went down). We went to another store and the guy went out of his way to get us a bed we actually wanted, even showed us a cheaper option of getting a floor model so we could get a bigger size (we went out to buy a queen and ended up with a dusty king for the same price)

Same with the washing machine and dryer, it was like it was a huge hassle for the salesman because we didnt want to buy a maytag.... again, walked into a different shop, and a saleswoman was straight up.

Im not being a sucky customer when I expect someone to do the job they are paid to do, and that is providing me with good service, the best service you can offer. Finding out what I want, and matching the best product to my needs. I only go with sales people whom I find honest and trustworthy (but I ALWAYS compare products and prices, never go in blind) not the sleazy out to get a sale at all costs types. If a store is known for doing that, im not going there. This goes for big purchases especially, large home furnshings, computers, whiteware, cars.

Its your money the stores after, and like we have said on this site time and time again, no ones forcing you to shop there, go where you get the best service for the price you can afford.

Heck it took me 4 driving instructors before I found one whos teaching style matched my learning style. You have every right to shop around and be happy. Being a sucky customer is about expecting the impossible or throwing a tantrum when something doesnt go your way, not expecting a salesperson to slip items into your cart under the guise that its part of a package deal.

But then.... im fussy

[rdp78]

Well, I've been thinking about buying a laptop since my computer is getting slower not to mention my keyboard is now yucky looking (my fault for eating at my desk) and I brought at yep, Best Buy in July 2002. I tell ya never do a big purchase after 9 pm becuase I sort of now regret it becuase the total was like 18 hundred bucks (I did get some rebates so it was like 1500) and I didn't even get the software I really wanted which I brought later on. I did get the 3 year-plan and only had to use it once. Anyway in 2004 I got a virus on it and the two disc drivers did not work at all. Now the only Best Buy is across town and so I had to do it on weekend. The pain is it supposed take four days but it took almost week to get it fixed. Well, they got rid of the virus not to mention updating the Anti-virus program but the disc drivers still didn't work. So we had to take it back again and wait another four days to get those fixed. Well, I wasn't charged for the disc drivers but I think I was charged for getting rid of the virus. Anyway a few months ago my computer got another virus and instead of going back to BB not to mention my warranty was up anyway I tried to get rid of it myself but it didn't work. Well, there is privately own computer store on my way to work and so I took it over there. They did the job in about a day and got it the next day. I paid like 80 bucks but it was worth it since I probably would pay that much going back and forth to BB.

About that laptop well, I'm not going to buy it anytime soon since my computer is still running pretty good and I just brought some new software too. Anyway I'm thinking just buying one after the new year since they usually have good sales on them and I would like to have some more money in the bank before doing that anyway. I also not likely buy it from BB and possibly a store more closer to my house. There is Staples and a couple Radio Shacks nearer to my house but they don't have many choices as BB does. There is a CC near the BB but again it's across town (how ironic).

[Gurndigarn]

You know, now that I think about it, there's been a CC right next to every BB I've ever been too, and vice-versa. Weeeird.

It's not too unlike the Lowes/Home Depot semi-feud.

[JustADude]

Just today, I was in Best Buy, and of course, I had a employee, treat me like crap, just because I asked him something. Luckily for me, there is a Circuit City, just around the block

You know, now that I think about it, there's been a CC right next to every BB I've ever been too, and vice-versa. Weeeird.

[powerboy]

Just today, I was in Best Buy, and of course, I had a employee, treat me like crap, just because I asked him something. Luckily for me, there is a Circuit City, just around the block

[KuzcoLlama]

I'm confused. Best buy employees don't work on comission. They have no reason to even want to sell more, they get paid the same no matter what.

[Mr. Rager!]

I guess I always assume that it's partially my responsibility to double check things. I would've asked, "is that part of the package?"

I mean they shouldn't lead people to assume things, but people should also take the steps to cover themselves.

[LostMyMind]

Fashion Lad, I believe the salesman lead him to believe the USB cable was part of the "package". BestBuy folks tend to do that. If you buy a printer, they'll "add" ink, cable, etc.... to your cart. I usually tell them, I don't need all that just the printer.

[Mr. Rager!]

Do you really need that "paper" to print 3 secs faster?

In a word, "yes."

I have actually not had any problems with Best Buy. It's still one of my favorite places to shop. They ask if I'd like the service plan, I say no, they're good and continue about everything.

Why not ask if the USB cable came part of the bundle, if they say no, then you ask how much it is. If you don't like the price, then you ask if there is anything cheaper.

[Banrion]

Go Circuit City, they're generally cheaper AND the service has always been better.

They are rarely cheaper than Best Buy, the sales people are pushier because they are on commission, even in the crappy calculator & headphones section, and they have some of the most unethical management practices I have ever seen. So as not to derail this topic too far, I will go post my Circuit City experience in Morons in Management.

[trunks2k]

Go Circuit City, they're generally cheaper AND the service has always been better.

I've found Best Buy cheaper. At least for TVs.