I'm now on Topamax full-time for my migraines. It's kind of a pain (I hate taking meds), but the alternative is so much worse.
This morning I forgot to take my a.m. dose. Maybe for most people this wouldn't be a big deal, but I apparently have a fast drug metabolism. The last time I forgot a dose I ended up with a migraine. I don't remember this until it's too late to go home.
I went to the local branch of a chain pharmacy near my office to plead my case. I explained what had happened. I asked if I could just buy one dose, as I still had part of a bottle at home. The pharmacy assistant told me that they couldn't do that, they could only give me a refill if there were one available, by transferring that refill to their store. I tell her that I don't need a refill, just one dose. We go back and forth and I finally cave. But I don't like her. Just something about her. I figure that she could probably bend the rules, I've seen it done, I've even had a branch of the same chain pharmacy offer it to me before, which is why I asked, but she's got her little power trip going, or she's pushing for the sale. Lie number 1.
I watch her print the prescription from the computer, pull the Topamax in two versions (this is important later, it comes in tablets and in capsules, I know the bottles), and set them on the counter for the pharmacist. She comes back and tells me it will be 30 minutes. Fine I go do a little shopping for myself and my boss, who needed some last minute cards. I check back in 15 minutes, not done. I wait about 10 more minutes (during which time I pay for all my stuff at the regular register), YEA!, it's ready, and back to work.
Back at the office I'm tied up for a bit, then I finally get to check the prescription. It's tablets. I'm supposed to have capsules. Okay, I'm ticked off, but I can live with it. However, I look at the label. On the label it says quite clearly "TOPAMAX 25 MG SPRINKLE CAP." The label on the side that describes the medication says, "CLEAR, OBLONG CAP SPRINK." They deliberately filled it with the wrong medication. Lie Number 2.
The thing is, if I were driving and were pulled over by the police, I could be asked to show all my meds to the cop. If what is on the label doesn't match what is inside the bottle, they can haul my ass in to jail until things are cleared up.
I call the pharmacy. This time I got a male assistant. I explained the situation with the label and the bottle. He puts me on hold. A minute later he's back on the line. He apologizes and tells me that yes, they made a mistake, entirely their fault, and they will refund the prescription if I bring it back in. I ask if they have the sprinkle capsules (remember I saw the other assistant get both bottles out). He tells me their supply is low. I ask if they have a few doses I can take. He tells me that no, they have absolutely none. Lie number 3. They'll have to order them in. They can try calling another store. I tell him, never mind, I'll bring them back, don't bother.
Here's my guess. They have some sprinkle caps, but not enough to completely fill the prescription. They decide to fill it with the tablets, hoping I won't care. Then when I call them on it, instead of giving me what they have and getting the rest later, they lie to me. Meanwhile, they've given me the wrong item, and they have put me at risk of getting my ass hauled to jail. OVER A FRICKIN' PRESCRIPTION!
I'm never going to that branch again. NEVER.
This morning I forgot to take my a.m. dose. Maybe for most people this wouldn't be a big deal, but I apparently have a fast drug metabolism. The last time I forgot a dose I ended up with a migraine. I don't remember this until it's too late to go home.
I went to the local branch of a chain pharmacy near my office to plead my case. I explained what had happened. I asked if I could just buy one dose, as I still had part of a bottle at home. The pharmacy assistant told me that they couldn't do that, they could only give me a refill if there were one available, by transferring that refill to their store. I tell her that I don't need a refill, just one dose. We go back and forth and I finally cave. But I don't like her. Just something about her. I figure that she could probably bend the rules, I've seen it done, I've even had a branch of the same chain pharmacy offer it to me before, which is why I asked, but she's got her little power trip going, or she's pushing for the sale. Lie number 1.
I watch her print the prescription from the computer, pull the Topamax in two versions (this is important later, it comes in tablets and in capsules, I know the bottles), and set them on the counter for the pharmacist. She comes back and tells me it will be 30 minutes. Fine I go do a little shopping for myself and my boss, who needed some last minute cards. I check back in 15 minutes, not done. I wait about 10 more minutes (during which time I pay for all my stuff at the regular register), YEA!, it's ready, and back to work.
Back at the office I'm tied up for a bit, then I finally get to check the prescription. It's tablets. I'm supposed to have capsules. Okay, I'm ticked off, but I can live with it. However, I look at the label. On the label it says quite clearly "TOPAMAX 25 MG SPRINKLE CAP." The label on the side that describes the medication says, "CLEAR, OBLONG CAP SPRINK." They deliberately filled it with the wrong medication. Lie Number 2.
The thing is, if I were driving and were pulled over by the police, I could be asked to show all my meds to the cop. If what is on the label doesn't match what is inside the bottle, they can haul my ass in to jail until things are cleared up.
I call the pharmacy. This time I got a male assistant. I explained the situation with the label and the bottle. He puts me on hold. A minute later he's back on the line. He apologizes and tells me that yes, they made a mistake, entirely their fault, and they will refund the prescription if I bring it back in. I ask if they have the sprinkle capsules (remember I saw the other assistant get both bottles out). He tells me their supply is low. I ask if they have a few doses I can take. He tells me that no, they have absolutely none. Lie number 3. They'll have to order them in. They can try calling another store. I tell him, never mind, I'll bring them back, don't bother.
Here's my guess. They have some sprinkle caps, but not enough to completely fill the prescription. They decide to fill it with the tablets, hoping I won't care. Then when I call them on it, instead of giving me what they have and getting the rest later, they lie to me. Meanwhile, they've given me the wrong item, and they have put me at risk of getting my ass hauled to jail. OVER A FRICKIN' PRESCRIPTION!
I'm never going to that branch again. NEVER.


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