Hooray for holiday refunds! (long, and some language)

[Nakajo]

Had a guy today, tried to bring back a big screen TV. He only bought it a little bit ago, and he had lots of time well within the return policy. My CW is checking him out, the guy seems pretty nice, and our sales girl is checking out the product when DISASTER STRIKES!!!

SG: Sales Girl
CW: Coworker
SC: duh
SUP: My sup-er hero
CL: Cool Lady

SG: Oh, no. Sir, you forgot the AV cable, we can't return it without all the parts.

You can literally see this nice guy just EXPLODE into this fiery rage. It was pretty shocking... it really came out of nowhere.

SC: WHAT? Why NOT? It's just a damn cable! I'll bring it back later!
SG: I'm sorry, Sir, but we MUST have all parts of a product to return it.
SC: THIS IS BULL$#*%!

Our sup is standing right here, doing an audit, and sees this, walks over...

SUP: Is there something wrong?
SC: WHAT KIND OF RETURN POLICY IS THIS?
SUP: I am sorry, but we can not return an item without all the parts. You are well within your return window, so if you'd like to come back later with the part...
SC: NO, YOU WILL REFUND THIS NOW!
SUP: I am sorry, but that is all I can do. You have a nice day.

So, Sales Girl starts to put everything back in the box, and place the plastic clips around the bottom of the box (a lot of big screen boxes have these) Well, the guy tries to hurry it up, puts the clip on one of them upside down (which makes it near impossible to get off the clip if you do that) and the sales girl tries to adjust the clip, as the box wasn't fitting right.

SG: Ouch.
SC: WHAT?
SG: The clip's on upside down, almost broke my thumb there. (This was NOT said in any manner that the way SC took this...)
SC: WHAT IS YOUR PROBLEM? WHY ARE YOU GETTING AN ATTITUDE WITH ME?
SG: I'm sorry, what?

The refunds clerk-girl at the register next to the one the guy was at was ringing another lady out at this point.

SC: (to the lady returning stuff) YOU BETTER WATCH THAT THEY DO YOUR REFUNDS RIGHT! (He is still, literally, yelling as loud as he can, trying to make a huge scene)
CL: I'm sorry, what?
SC: THEY WILL RIP YOU OFF!
CL: Excuse me, but my return is none of your business! This nice girl and I have NOTHING to do with your problems, so shut up and back off!
SC: WHAT?
CL: I am SICK of hearing you complain! (They start arguing!)

The sup comes over during this. We fully tolerate people screaming at us, but the second they go off on another member, the gloves come OFF.

SUP: I am sorry, but we are all adults here, and we need to start acting like it!
SC: EXCUSE ME?
SUP: You need to leave her alone, NOW, sir.
SC: I am SICK of this place and you people! THIS IS NONE OF YOUR BUSINESS. I expect an apology from you RIGHT NOW!
SUP: Feel free to call the membership manager. GOOD NIGHT, SIR.

At this point the guy looks pissed, but defeated. He leaves, stomping out like a child, to the sound of cheers and clapping from the line that formed up behind him. Right as he walks out, down comes the membership manager.

MOD: What the heck just happened? There's a crowd...

About 6 of us and a couple customers regale her with the tale. She seemed quite amused. and gave the sup a high five by the end.

I can't WAIT until he calls the membership manager... because I'm pretty sure she's going to tell him to go suck an egg.

[powerboy]

All that because he forgot the AV cable. But one question. What would happen if it didn't come with an AV cable? And he tried to return it. I bought a tv like that before. Luckily I had another AV cable lying around.

[Broomjockey]

Well, they'd know if it didn't come with an A/V cable, as a standard matter, and if it didn't come with one, but was supposed to, then there's probably a procedure. But that doesn't apply to Mr. Skippy, 'cause he's a jerk!

[Nakajo]

Yeah, and he never said "it never came with one", he just forgot it and wanted to bring it later... which we cannot do because if they forgot the cable in the first place, then they'd 'forget' to bring it back later too.

[Laerg619]

I wish we'd integrate a part about requiring EVERYTHING back that came with electronics products. So many times these darned people return, for instance, only the TV itself and the remote. You undoubtedly know as well as I do that it will never state in an EDSM whether it came with a cable (unless it was an HDMI cable, most of the time). Even more annoying when the returned TV was before the whole 90-day change. =/

I'm part of Majors/Sales myself, so I know exactly how this goes.