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I know I've been a bit absent, but here's a Sighting from this past weekend, as my new job currently has me hanging out in my cube on the computer all day, trying to get set up to start actually providing training. 
Went to the outlet mall with mom on Saturday, had an amazing shopping trip, including buying a record number of pairs of pants (4 in one day! woot!). After a bunch of shopping, we decided that ice cream was in order, and headed to Coldstone. Yum.
When we got there, there were maybe 8 people ahead of us in line, with two employees behind the counter, 1 male, 1 female, both high school aged. While we stood in line, it built up behind us, until it was out the door, and there were children running about screaming for ice cream. And all the while, the employees moved at a glacial and very distracted pace.
The female employee just seemed distracted as she wandered about, and constantly had to ask her customers again what she was making, then again what they had ordered so she could plug in their order so they could pay.
The male employee kept pulling out his cell phone, and occasionally wandering into the back room for minutes at a time, for no apparent reason. He also seemed to forget who he was serving, and at one point, even forgot to bring customers their shakes after they paid, and tried to usher them out of the store, until they reminded him.
Also during that time, 2 other female employees wandered in and out, not doing anything but distracting the already distracted workers from the half-assed job they were doing of serving. In addition, at multiple times during our wait, they all wandered into the back room, leaving the entire store wide open under no supervision, leading mom and I to wonder aloud how easy it would be for someone to take some drinks, or even an ice cream cake out of the fridge and take off without paying.
All in all, it took nearly a half hour for those 8 customers to be served, while mom and I debated attempting to wade through the crowd to get out and get to Starbucks. And when we were finally served, it was with no smile, no polite words, just a "whaddya want?"
By the time mom and I had settled on a bench, finished our ice cream, planned our next stops, and gotten rid of our trash, some of the people who queued up while we were waiting to be served still had not been served.
Oh, and I did go to Coldstone's website and submit a complaint, including the store #, time and date, with details of the issue. I felt bad, but it was just unbelievable how little they seemed to care about actually doing their damn job in any type of timely or polite manner.
Went to the outlet mall with mom on Saturday, had an amazing shopping trip, including buying a record number of pairs of pants (4 in one day! woot!). After a bunch of shopping, we decided that ice cream was in order, and headed to Coldstone. Yum.
When we got there, there were maybe 8 people ahead of us in line, with two employees behind the counter, 1 male, 1 female, both high school aged. While we stood in line, it built up behind us, until it was out the door, and there were children running about screaming for ice cream. And all the while, the employees moved at a glacial and very distracted pace.
The female employee just seemed distracted as she wandered about, and constantly had to ask her customers again what she was making, then again what they had ordered so she could plug in their order so they could pay.
The male employee kept pulling out his cell phone, and occasionally wandering into the back room for minutes at a time, for no apparent reason. He also seemed to forget who he was serving, and at one point, even forgot to bring customers their shakes after they paid, and tried to usher them out of the store, until they reminded him.
Also during that time, 2 other female employees wandered in and out, not doing anything but distracting the already distracted workers from the half-assed job they were doing of serving. In addition, at multiple times during our wait, they all wandered into the back room, leaving the entire store wide open under no supervision, leading mom and I to wonder aloud how easy it would be for someone to take some drinks, or even an ice cream cake out of the fridge and take off without paying.
All in all, it took nearly a half hour for those 8 customers to be served, while mom and I debated attempting to wade through the crowd to get out and get to Starbucks. And when we were finally served, it was with no smile, no polite words, just a "whaddya want?"
By the time mom and I had settled on a bench, finished our ice cream, planned our next stops, and gotten rid of our trash, some of the people who queued up while we were waiting to be served still had not been served.
Oh, and I did go to Coldstone's website and submit a complaint, including the store #, time and date, with details of the issue. I felt bad, but it was just unbelievable how little they seemed to care about actually doing their damn job in any type of timely or polite manner.
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