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I don't remember the exact date, but I think it was 4/3.
I went to Wal-Mart to get a money order for my rent, as I didn't have the cash on me to go to Amscot, that usually has a shorter line but only takes cash.
So, I'm waiting in line, and the lady in front of me is almost done. I don't know what kind of transaction she was doing, return or exchange, or what, or even if she was giving money to the CSR, or receiving money back. By the time I even started paying attention to her, I was too shocked at her rudeness to even notice.
The CSR had written the amount on the paper, and the CS looked at it and read it wrong. Instead of saying, "oh, I couldn't read it" she goes "your handwriting is so horrible! you need to learn to write". And it was said in all-seriousness, no joking whatsoever.
Then, while we're all still in shock (there was the (black) CSR, a (white) CSM, and the greeter right there), she starts on with how it's Martin Luther King's Day, and it's because of her skin color that we should be respecting her (she was black), and we're rude and the CSR is too stupid to even write correctly, and she's gone through hell because of people like us, and a bunch of other things I blocked out because she was being aggravating and despicable.
The CSR called me up and started ignoring her, which caused the SC to yell louder about how this is a day we should be honoring *her* because of what black people have gone through and what she personally went through. The CSM is ordering her to leave, NOW! because she's getting even louder and yelling at other customers who are walking in the store.
The CSR was quiet through the whole exchange, even after she's gone and everyone's remarking with the typical "I would have slapped her/said worse things/etc" she's quiet, just shrugging it off.
This was all over someone's handwriting. Nobody had even said anything to this woman about anything *not* related to her transaction.
I went to Wal-Mart to get a money order for my rent, as I didn't have the cash on me to go to Amscot, that usually has a shorter line but only takes cash.
So, I'm waiting in line, and the lady in front of me is almost done. I don't know what kind of transaction she was doing, return or exchange, or what, or even if she was giving money to the CSR, or receiving money back. By the time I even started paying attention to her, I was too shocked at her rudeness to even notice.
The CSR had written the amount on the paper, and the CS looked at it and read it wrong. Instead of saying, "oh, I couldn't read it" she goes "your handwriting is so horrible! you need to learn to write". And it was said in all-seriousness, no joking whatsoever.
Then, while we're all still in shock (there was the (black) CSR, a (white) CSM, and the greeter right there), she starts on with how it's Martin Luther King's Day, and it's because of her skin color that we should be respecting her (she was black), and we're rude and the CSR is too stupid to even write correctly, and she's gone through hell because of people like us, and a bunch of other things I blocked out because she was being aggravating and despicable.
The CSR called me up and started ignoring her, which caused the SC to yell louder about how this is a day we should be honoring *her* because of what black people have gone through and what she personally went through. The CSM is ordering her to leave, NOW! because she's getting even louder and yelling at other customers who are walking in the store.
The CSR was quiet through the whole exchange, even after she's gone and everyone's remarking with the typical "I would have slapped her/said worse things/etc" she's quiet, just shrugging it off.
This was all over someone's handwriting. Nobody had even said anything to this woman about anything *not* related to her transaction.
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