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...I was there with my cousin on a bit of a shopping spree. It was a great day out, I had come back from Japan for Christmas and I had not seen my cousin for several years.
This was an exceptionally warm summer in Australia, but I rarely feel the heat too much, so I was wearing a jumper with shorts. Now the store we went to, their uniform has a similar colour and pattern to what I was wearing in their jumpers only, but the shorts and sneakers were very different.
The staff seemed on edge, but were very helpful. We were getting advice from an electronics CSR, and to lighten her mood, my cousin and I were making her laugh a bit as she was giving advice (reat advice too).
All of a sudden, she seemed to become tense again as we see two men in suits heading straight towards us - the one in lead had a look of thunder on his face, the other seemed to be almost bored.
The following occurred:
RC: Rocking CSR
IM: Idiot Manager
BG: Bored Guy (who incidently was a district manager by his name tag)
C: my cousin
Me: yours truly
IM: What are you 2 <looking at RC and Me> standing around and talking and not helping this customer?
Me: excus....
IM: <interrupting> as for you, why are you OUT OF UNIFORM???
All the time, his eyes were going back to the Bored District Manager, seemingly wanting approval - none came, so on he went:
IM: HOW MANY TIMES HAVE I TOLD YOU TO DO YOUR FRIGGIN JOBS?!
His face was a delightful shade of enraged red...my cousin had fallen over laughing, literally fallen over!
IM: I want to see you both in MY OFFICE NOW!!!!
Me: no
IM: Pack your bag and get the fuck out of my store, YOU'RE FIRED!
CSR now is trying not to laugh, my cousin was almost passing out from laughter, and the District Manager had a bemused look on his face, he went over to chat to my cousin - as he did, he face went almost fluorescent red and glared at the manager.
Me: You can't fire me, because I... <I am laughing as I say this>
IM: HOW DARE YOU?!
The District Manager interrupted and said "Let him speak, IM"
Me: I can answer all your questions - why aren't I helping this young lady? she is my cousin, RC was helping us... and why am i not in uniform? because, I DO NOT WORK HERE!! I am a customer!
IM was spluttering and was going through many shades of red....
The District Manager said to IM "Come with me, NOW"
Apparantly, he was fired on the spot, the District Manager came up and apologised profusely to the CSR, especially after we had told him about the awesome service she had provided - he noted it down. Then he gave my cousin and I $50 vouchers each!
Sometime later, after Christmas, just before I returned to Japan, I went back in the store with my mum, and guess who had the store manager badge on? Yup, that CSR that helped us.
This was an exceptionally warm summer in Australia, but I rarely feel the heat too much, so I was wearing a jumper with shorts. Now the store we went to, their uniform has a similar colour and pattern to what I was wearing in their jumpers only, but the shorts and sneakers were very different.
The staff seemed on edge, but were very helpful. We were getting advice from an electronics CSR, and to lighten her mood, my cousin and I were making her laugh a bit as she was giving advice (reat advice too).
All of a sudden, she seemed to become tense again as we see two men in suits heading straight towards us - the one in lead had a look of thunder on his face, the other seemed to be almost bored.
The following occurred:
RC: Rocking CSR
IM: Idiot Manager
BG: Bored Guy (who incidently was a district manager by his name tag)
C: my cousin
Me: yours truly
IM: What are you 2 <looking at RC and Me> standing around and talking and not helping this customer?
Me: excus....
IM: <interrupting> as for you, why are you OUT OF UNIFORM???
All the time, his eyes were going back to the Bored District Manager, seemingly wanting approval - none came, so on he went:
IM: HOW MANY TIMES HAVE I TOLD YOU TO DO YOUR FRIGGIN JOBS?!
His face was a delightful shade of enraged red...my cousin had fallen over laughing, literally fallen over!
IM: I want to see you both in MY OFFICE NOW!!!!
Me: no
IM: Pack your bag and get the fuck out of my store, YOU'RE FIRED!
CSR now is trying not to laugh, my cousin was almost passing out from laughter, and the District Manager had a bemused look on his face, he went over to chat to my cousin - as he did, he face went almost fluorescent red and glared at the manager.
Me: You can't fire me, because I... <I am laughing as I say this>
IM: HOW DARE YOU?!
The District Manager interrupted and said "Let him speak, IM"
Me: I can answer all your questions - why aren't I helping this young lady? she is my cousin, RC was helping us... and why am i not in uniform? because, I DO NOT WORK HERE!! I am a customer!
IM was spluttering and was going through many shades of red....
The District Manager said to IM "Come with me, NOW"
Apparantly, he was fired on the spot, the District Manager came up and apologised profusely to the CSR, especially after we had told him about the awesome service she had provided - he noted it down. Then he gave my cousin and I $50 vouchers each!
Sometime later, after Christmas, just before I returned to Japan, I went back in the store with my mum, and guess who had the store manager badge on? Yup, that CSR that helped us.
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