Was my pizza driver sucky? (kinda long)

[Daphne]

I ordered a pizza today, and although my condo building can be tricky to find, I've never had any problems with deliveries there before; in fact, I just ordered from the chain on Friday. Their pizza tastes like cardboard, so I'm just you can guess which one

The estimated time of delivery was two hours from when I placed the order. Under normal conditions, I would have cancelled the order; however, I'm in the middle of finishing my thesis, it's hot and humid as hell outside, and I don't feel like the leaving the building.

An hour and a half after I ordered, I get a call from the delivery driver. I explain where I am located. I tell him it's literally 15 feet from the Metro and located on the same side. I even tell him the shop next to my building. You can't miss it. 10 minutes later I get another call and he tells me he still can't find it. I ask him where he is and give him directions from there. I tell him to call when he gets to the building so I can let him in.

I get the call that he has arrived, so I go downstairs to meet him. When I get there, I can't find him. I see his car but not him, which means someone must have let him in (the building is key code entry only). Then I hear him. He is upstairs yelling on the first floor landing that leads to the courtyard and is nowhere near my number (which is on the third floor). He is obnoxiously yelling "hello...hello...I have a pizza here." I am irritated because 1). I have neighbors that live on that floor and he is being disruptive 2). My condo number is on the delivery order and the numbers clearly indicate is not on the 1st floor 3). I told him to wait downstairs at the entrance and that I would meet him there.

Since I am happy just to have my food, I decide not to make an issue of anything and play nice. I give him a nice tip on the receipt (since I am paying by credit card) and then hand the receipt back to him. He has the nerve to say "no tip?" And I said, "What? I left a tip for you right there." So he studies it again and looks puzzled. Then as if a magic light bulb went off in his head, he says "Oh, thanks. You're a nice young lady." Ummmm...ok.

I don't think I'll ever be ordering from them again. Their pizza is bad and their service is even worse. I always get surly drivers from them, and I wonder if I should complain.

[kibbles]

I say the pizza driver was sucky. Even if you didn't give him no tip, to question it would have automatically made him a sucky employee IMO.

[Evil Queen]

If the pizza is bad, why do you order from them?

[Daphne]

^
Because there is nothing else that delivers in this general vicinity except for equally as bad pizza chains. This one is the lesser of the evils, although they all taste like greasy cardboard to me.

[BookstoreEscapee]

I recommend you keep some Stouffers in the freezer. Line the pan with aluminum foil and there's almost no cleanup. No deliveries, no one gets lost, and pizza in only 20-22 minutes.

Oh, yeah, he was pretty sucky. At the very least he should be paying attention enough to make sure the house number matches what's on the ticket before banging on the door... Might be worth putting in a complaint, if only to potentially save someone else some aggravation.

[Evil Queen]

I recommend you keep some Stouffers in the freezer. Line the pan with aluminum foil and there's almost no cleanup. No deliveries, no one gets lost, and pizza in only 20-22 minutes.

Red Baron Pizza for the win.

[sms001]

I did three semesters of programming in three weeks on folded in half frozen pizzas and Mountain Dew Still, I know what you mean - the phone is there and it will be a lot easier. Except it wasn't Hope the thesis work continued unabated. As for the "No tip?"

"Oh. Can I have the receipt and your pen?"

Scratch out tip, scratch out total, write new total in, initial.

"There ya go - NOW there's no tip."

(BTW, this from someone who has waited plenty of tables, wet down lots of bars, and delivered everything from pizzas to prime rib dinners.)

[Becks]

Driver was sucktacular to the nth degree.

[thehippie777]

I say the pizza driver was a bit slow.

[donruss]

As a Pizza Delivery Driver I must say that he was full of suck. He was either new or not suited to that job. It is harder than you think it is. For someone like myself, I see it as a job where you must be good with people, directions, basic math (yes, in your head) and the ability to read a map if need be. Believe it or not, a lot of people cannot do these simple things. I have had lots of people stiff me. There is nothing to say that you have to like it. You want to curse, flip the bird, whatever, you do it when you are in your car and out of hearing/sight of the customer. To say "no tip" to the customer is VERY poor form.

[XCashier]

Their pizza is bad and their service is even worse. I always get surly drivers from them, and I wonder if I should complain.

Yes, you absolutely should complain. How can they improve if they don't get feedback?

And I second the frozen pizza idea. Lots less aggrivation.

[Becks]

And I second the frozen pizza idea. Lots less aggrivation.

Except when you move to a place that doesn't carry your brand of choice.

I deeply miss Jack's pizza. I don't care what people say, Tombstone isn't that good. And something in their Supreme/Deluxe/whatever pizza always tastes like cinnamon.

Although, Celeste's pizzas aren't too bad.

[wagegoth]

DiGiorno or California Pizza Kitchen for frozen.

[marasbaras]

Definitely complain. The guy was a moron and sucky.

[Racket_Man]

I

Since I am happy just to have my food, I decide not to make an issue of anything and play nice. I give him a nice tip on the receipt (since I am paying by credit card) and then hand the receipt back to him. He has the nerve to say "no tip?" And I said, "What? I left a tip for you right there." So he studies it again and looks puzzled. Then as if a magic light bulb went off in his head, he says "Oh, thanks. You're a nice young lady." Ummmm...ok.

I don't think I'll ever be ordering from them again. Their pizza is bad and their service is even worse. I always get surly drivers from them, and I wonder if I should complain.

DO NOT play nice. this only encourages this behavior in the future with other customer. please PLEASE complain. tip trolling or outright "hostility" to get a tip is a sure sign of a person NOT suited for delivery driving or a very very very new noob driver who has not LEARNED tipping is a privilage (an appreciation for good service) not a RIGHT (though I wish I could auto_grat some business and houses that serial stiff).

as a fellow driver I aplogize for this idiot's bad behavior by "demanding" a tip. as sms001 said even I, as a driver, would have taken back the receipt and scratched out the tip. he deserved that much at least. I will never be outright rude to a customer to their face even if I am getting stiffed on a $100 order or my night has been hell on earth (one for the record books). after I leave I am free to rant and cuss and rave and sometimes plot "fantasy "revenge" on my regular stiffers.