This happened a few years ago when my husband was over the plumbing and electrical departments.
A rather large gentleman comes in to buy a toilette, it seems his has cracked, at the base.
So he buys a cheap one, comes back and returns it because it has cracked at the base where you bolt it to the floor. Slightly odd but they refund it because it is the cheapest they sell.
Comes back within a week this one which is a mid line has done the same thing..... uhhhhhhh starting to get really odd. Toilettes don't usually crack that low when they break.
They think maybe another fluke. Returns it and then buys a top of the line kohler something or other.
Few days later, back AGAIN! They know it can't be the toilette but he's upset and so they agree to do one last exchange for him. And he has them do an install.
Well My husband goes out to make sure it all goes well. In talking with the guy they find out the problem...
The guy as he puts it, has to go a certain way.... he has to grab on the base of the toilette and rock side to side multiple times to be able to go. He had to use A LOT of force to be able to crack the toilette the way he did.
To fix the toilette they installed Re bar reinforcements in the floor and used plumbers tape(which is actually metal) to strap it to the floor.
Overall not exactly sucky, but I do think that returning something you broke and claiming it was defective is kinda sucky.
A rather large gentleman comes in to buy a toilette, it seems his has cracked, at the base.
So he buys a cheap one, comes back and returns it because it has cracked at the base where you bolt it to the floor. Slightly odd but they refund it because it is the cheapest they sell.
Comes back within a week this one which is a mid line has done the same thing..... uhhhhhhh starting to get really odd. Toilettes don't usually crack that low when they break.
They think maybe another fluke. Returns it and then buys a top of the line kohler something or other.
Few days later, back AGAIN! They know it can't be the toilette but he's upset and so they agree to do one last exchange for him. And he has them do an install.
Well My husband goes out to make sure it all goes well. In talking with the guy they find out the problem...
The guy as he puts it, has to go a certain way.... he has to grab on the base of the toilette and rock side to side multiple times to be able to go. He had to use A LOT of force to be able to crack the toilette the way he did.
To fix the toilette they installed Re bar reinforcements in the floor and used plumbers tape(which is actually metal) to strap it to the floor.
Overall not exactly sucky, but I do think that returning something you broke and claiming it was defective is kinda sucky.

And he sees nothing wrong with this?! Dude, you don't need a new toilet, you need a DOCTOR!
That'll teach me to check the forums right before breakfast.


uts on his cheese police hat:: STEP AWAY FROM THE CHEDDAR! PUT THE GOUDA DOWN! ::takes off hat and runs for the hills::
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