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I'm trying to decide if i should report this.
Me and a couple of my lovely co-workers went to KFC after work the other day, they gave me a lift in their car which was nice of them.
Anyway, into KFC, and there's a huge queue, no problems there, we end up at the front and place our orders, i get a 16 piece value bucket, gravy and a bottle of pepsi, my colleagues get hot rods box meals.
When we'd placed the order the server then informed us that there was a five minute wait for chicken. Again, fair enough, sometimes they run out, so we step to one side and wait.
And wait....and wait, fifteen minutes later we hadn't heard anything and we begin noticing people who arrived after us leaving with value buckets and so-on, so we go forward again and ask where our food is.
We're told there is no record of our order, so we show our receipts. "Oh." says the server.
They begin making our food and it comes out, two hot rods boxes and a zinger meal....i point out the error. "Oh." Says the server.
So, they get my value bucket sorted, but in the meantime my colleagues had checked their food and found that one box was missing its burger. They point out the error. "Oh." Says the server and hands them another one.
Meanwhile i've checked my bucket and discover i'm missing two portions of fries, and my gravy. I point out this error. "Oh." Says the cashier and hands me two more portions.
Then, you guessed it, my colleagues realised something else was missing, they'd requested paper plates and plastic cutlery, there weren't any in the bag. They request them again and are handed them with bad grace.
Finally all the meals are with us and complete, therefore we leave. They dropped me off at home where my friends who were round for a girls night in were beginning to think that the great and awful retail monster had eaten me.
Not one word of apology was offered, however they were very busy, nevertheless, a small mistake i can understand fine, but this seemed a bit OTT.
I'm just debating whether to call the customer relations line and let them know. There were quite a few of us with wrong orders.
Anyway, into KFC, and there's a huge queue, no problems there, we end up at the front and place our orders, i get a 16 piece value bucket, gravy and a bottle of pepsi, my colleagues get hot rods box meals.
When we'd placed the order the server then informed us that there was a five minute wait for chicken. Again, fair enough, sometimes they run out, so we step to one side and wait.
And wait....and wait, fifteen minutes later we hadn't heard anything and we begin noticing people who arrived after us leaving with value buckets and so-on, so we go forward again and ask where our food is.
We're told there is no record of our order, so we show our receipts. "Oh." says the server.
They begin making our food and it comes out, two hot rods boxes and a zinger meal....i point out the error. "Oh." Says the server.
So, they get my value bucket sorted, but in the meantime my colleagues had checked their food and found that one box was missing its burger. They point out the error. "Oh." Says the server and hands them another one.
Meanwhile i've checked my bucket and discover i'm missing two portions of fries, and my gravy. I point out this error. "Oh." Says the cashier and hands me two more portions.
Then, you guessed it, my colleagues realised something else was missing, they'd requested paper plates and plastic cutlery, there weren't any in the bag. They request them again and are handed them with bad grace.
Finally all the meals are with us and complete, therefore we leave. They dropped me off at home where my friends who were round for a girls night in were beginning to think that the great and awful retail monster had eaten me.
Not one word of apology was offered, however they were very busy, nevertheless, a small mistake i can understand fine, but this seemed a bit OTT.
I'm just debating whether to call the customer relations line and let them know. There were quite a few of us with wrong orders.
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