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It's taken me a bit to sort out how best to post this one. It happened Friday also, and actually was the cause of me being at Wal-Mart to see the idiot woman and her spawn. It's a bit hard to follow, so please try to keep up. Probably better to just "list" what happened than to really try to explain a lot of it. (It's even confusing to me.)
1.) Mum needed to go to the doctor, so I took her. Since WM has that new plan where some meds are 4 bucks, we asked the doc to send her RX there. Watched him fax all 4 of them over, and were done with it.
2.) Arrived at WM, and spoke to someone from the Pharmacy. They stated that there was a stack about six to eight inches high of Rx before mum's, but added that they would be ready in about two hours. The lady apologized profusely.
3.) Took mum home and got a bite to eat. Turned around and drove back to the store. (bout 30 min drive). When I got there, I found that it was still busy, so I milled about in the store, shopping for a few min.
4.) After my shopping, and more waiting by a sign that said "Wait here for next cashier" (Which oddly I was the only one paying attention to) I'm served by a lady named ******, a Pharm Tech. You could tell that she didn't want to be there, given the distracted listless look she had. I ask about mum's meds, to which she goes on a hunt for them.
5.) Tech comes back and states "Ain't got none for her." I restate that it should be there that another employee said they'd be ready in 2 hours. So the tech goes looking again. Well, if you call milling about and chatting with a friend looking. Coming back she says "Ain't nothing there. It ain't been called in." I smiled and said firmly "Oh really? Odd since I watched the doctor fax it here..." Tech rolled her eyes and went back searching.
6.) Several min pass, Tech finally finds ONE medication, which she has me pay for and then makes herself scarce.
Problem:
4 meds were called in. One for blood pressure, one antibotic, one for asthma, and one for pain.
They only filled the pain.
7.) This morning: Mother calls Pharmacy and speaks with pharmacist. He claims he will "look into it" and "call her back in ten minutes."
8.) Two hours later, I call WM's Customer service 1-800 number and file a complaint.
9.) One hour after that, Pharmacist calls. He is very short with mum, constantly cutting her off and saying "Well what do you need?" Eventually, after getting her nicely upset he says curtly "We can't help you. Nothing we can do." He then hangs up.
10.) As SOON as that call ends, I call the store and ask for the store manager. I relay what's going on, as well as having called the 1-800 number. He's crapping bricks now, and is quite nice. Even gives me the Pharm's DM number to call. Says, tell G about this. He will fix it.
11.) I call the Pharm DM, and speak with him. Relate the WHOLE story up until the last phone call. DM is ticked beyond measure. I find out that he'd already spoken to (wrote up) the Pharmacist for the incident already (per the 1-800 call complaint) and had told the man to find the (censored) Rx and fill it! NOW! DM apologizes profusely about the Pharmacist's call, and says he'll speak to Pharm about it. Told me to swing by the store and check with the pharmacy again, figures that they may have it sorted out by the time I get there. He apologizes again.
12.) 4:00 PM. Sat. I head in to check with the SM I spoke to. Since I had to go into the store anyway to pick up something else, figured no harm. Decided to swing by the Pharmacy to see if they'd found mum's Rx yet. Pharmacist isn't the usual guy, but he does a good search of it. Apologizes that he's a bit new at this, since he had to replace the other pharmacist who had just been quote "relieved" of his position. Rx isn't found, and they're still looking. Doc is out till tuseday, so mum is taking things lightly until then.
I wonder if it's considered being sucky if I got the Pharmacist fired?
They still haven't found the prescriptions.
1.) Mum needed to go to the doctor, so I took her. Since WM has that new plan where some meds are 4 bucks, we asked the doc to send her RX there. Watched him fax all 4 of them over, and were done with it.
2.) Arrived at WM, and spoke to someone from the Pharmacy. They stated that there was a stack about six to eight inches high of Rx before mum's, but added that they would be ready in about two hours. The lady apologized profusely.
3.) Took mum home and got a bite to eat. Turned around and drove back to the store. (bout 30 min drive). When I got there, I found that it was still busy, so I milled about in the store, shopping for a few min.
4.) After my shopping, and more waiting by a sign that said "Wait here for next cashier" (Which oddly I was the only one paying attention to) I'm served by a lady named ******, a Pharm Tech. You could tell that she didn't want to be there, given the distracted listless look she had. I ask about mum's meds, to which she goes on a hunt for them.
5.) Tech comes back and states "Ain't got none for her." I restate that it should be there that another employee said they'd be ready in 2 hours. So the tech goes looking again. Well, if you call milling about and chatting with a friend looking. Coming back she says "Ain't nothing there. It ain't been called in." I smiled and said firmly "Oh really? Odd since I watched the doctor fax it here..." Tech rolled her eyes and went back searching.
6.) Several min pass, Tech finally finds ONE medication, which she has me pay for and then makes herself scarce.
Problem:
4 meds were called in. One for blood pressure, one antibotic, one for asthma, and one for pain.
They only filled the pain.
7.) This morning: Mother calls Pharmacy and speaks with pharmacist. He claims he will "look into it" and "call her back in ten minutes."
8.) Two hours later, I call WM's Customer service 1-800 number and file a complaint.
9.) One hour after that, Pharmacist calls. He is very short with mum, constantly cutting her off and saying "Well what do you need?" Eventually, after getting her nicely upset he says curtly "We can't help you. Nothing we can do." He then hangs up.
10.) As SOON as that call ends, I call the store and ask for the store manager. I relay what's going on, as well as having called the 1-800 number. He's crapping bricks now, and is quite nice. Even gives me the Pharm's DM number to call. Says, tell G about this. He will fix it.
11.) I call the Pharm DM, and speak with him. Relate the WHOLE story up until the last phone call. DM is ticked beyond measure. I find out that he'd already spoken to (wrote up) the Pharmacist for the incident already (per the 1-800 call complaint) and had told the man to find the (censored) Rx and fill it! NOW! DM apologizes profusely about the Pharmacist's call, and says he'll speak to Pharm about it. Told me to swing by the store and check with the pharmacy again, figures that they may have it sorted out by the time I get there. He apologizes again.
12.) 4:00 PM. Sat. I head in to check with the SM I spoke to. Since I had to go into the store anyway to pick up something else, figured no harm. Decided to swing by the Pharmacy to see if they'd found mum's Rx yet. Pharmacist isn't the usual guy, but he does a good search of it. Apologizes that he's a bit new at this, since he had to replace the other pharmacist who had just been quote "relieved" of his position. Rx isn't found, and they're still looking. Doc is out till tuseday, so mum is taking things lightly until then.
I wonder if it's considered being sucky if I got the Pharmacist fired?
They still haven't found the prescriptions.
wegmans is teh r0x0r 
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