Sucky A&W employee

[tollbaby]

It's not a sighting if it happened to me, right? So Saturday, I took the kids to karate, then had to hoof it to work without really having time for lunch, so I stopped at the local A&W drive-thru to get myself some munchables. Drive up to the speaker, and waited FIVE MINUTES for a response.... finally just as I'm about to drive forward to order at the window, the girl comes on... cuts me off mid-order to give me my total, and switches her headset back off. WTF??? I should have driven off at that point, but no, I wanted my food, and I was hungry.

I get to the window, takes her another 5 minutes to open it (I timed it), at which point she tells me my total, and I say, "I'm sorry, I wasn't finished ordering, can I also have XXX?" She gives me this totally exasperated sigh and snaps, "Why didn't you SAY so???" Well gee honey, I tried to, but you cut me off! I hand her my money (it was a $20, so fairly simple hand-off). She hands me my change and drops half of it NEXT to my outstretched hand, onto the ground *GRRRRRRRR*. Why? Because she was chatting with a coworker and wasn't looking at all. Now I'm so close to the wall that I can't open my door to get out, so I had to drive my car PAST the drive-thru lane, and walk back to get my change, at which point the car behind me begins to think I'm insane.

She hands me my food (a burger, a poutine, and a drink), and I notice she didn't put a straw in the bag - I ask if I can have a straw, and she just grunts at me and tosses one out the window. I didn't discover until I got to work that there was no fork for the poutine *sigh*

I am just *not* going back to A&W. Both that one and the one at the mall have gone downhill so much that I just can't be arsed anymore. Unfortunately, McD's will have to be it or I'll have to start planning better and actually, y'know MAKE myself a lunch once in a while *sigh*

[blas]

That kind of service is the reason I stopped going to Wendy's (at least the one closest to where I live....the other one is an even bigger dump with even more incompetent people than in the story I am about to share).

The last time my ex and I went there (a few weeks ago), the girl who took our order snapped at my ex "WAIT A MINUTE!" when he was ordering.

Once we'd finally ordered and she'd snapped at him to repeat himself more times than my 90 year old grandma makes me repeat, we got to the window, and here's this snotty, bitchy looking little teenaged brat, wearing a manager's outfit (kind of like McDonalds, management wears different colored shirts than crew members). Great...she's a manager.

She leaves the window open after taking my ex's debit card and we can hear her shouting at her crew "You better fucking mop that floor good this time!" and "Get those FUCKING sandwiches ready I want to FUCKING close soon!"

Then she practically shoves the bag into his hand. And she forgot straws. And napkins.

Yeah....not going back!

[Snowbird]

Maybe it's time to call their 1-800 number? There's no excuse for that kind of treatment. I'm not a fan of escalating but if no one says anything, the behavior isn't going to be corrected. It still might not be but there's a chance.

I'd say it's probably particularly important in the Wendy's case, considering the offender was management. These big places might not notice if one customer out of thousands drops by the wayside but if corporate gets enough calls, something might happen. I'd hope at least.

[tollbaby]

Forgot to mention that it was the SIXTH time that I went to that particular A&W that they had no onion rings... Not sucky, per se, but annoying, since A&W is well known for their onion rings, and you'd think that coming in just before the lunch rush on a Saturday (I was there at 11:45), they'd have started making some, but no, the girl said they were ALL OUT!!!! *cry* I loves me some A&W onion rings, and I will miss them dreadfully!

[Evil Queen]

Bad A&W?!

I've only ever been to one and it was just shortly after it had opened. i'd been out of town for a while, come back to discover there's two new restaurants in the local wally world parking lot; Cracker Barrel and A&W! Woot!

Cracker Barrel, as usual, was good. The food at A&W was good but the staff was kinda slow on the uptake. OMG, draft rood beer.... *immitates homer*

Tollbaby, please call the 1-800 number and inform corporate about this problem.

[SteveZim1017]

This is why I love the chik-fil-a by my house so much. They are the nicest people, they give free samples of stuff all the time, and if you actually eat in the restaurant they will walk around asking if they can get you a refill.

[otakuneko]

Oh that A&W worker really oughta be shot for sentencing you to McCrapald's like that. Nobody deserves that, that's cruel and unusual punishment. On second thought, shot's too good for her. Keelhauled. On a carrier. (Can you tell I HATE McDs?)

That sucky drive thru bitch deserves a sucky customer, and she is definitely going to create more than a few of them if that's how she works.

[Irving Patrick Freleigh]

I've only ever been to one and it was just shortly after it had opened. i'd been out of town for a while, come back to discover there's two new restaurants in the local wally world parking lot; Cracker Barrel and A&W! Woot!

In a few months, I can has A&W!

They're building right next to Arby's. Me, I find A&W's burgers to be kinda pedestrian, but I can go to Arby's and order a roast beef sandwich and curly fries and then drive next door to A&W for a root beer.

Groin-grabbingly good.

I've also got a Culvers which has very good draft root beer as well. I haven't stopped by there nearly enough.

[Evil Queen]

Lucky! I haven't discovered one near me in Houston yet.

[blas]

Are you kidding me EQ? I live in the most desolate podunk part of Wisconsin, and there's a nearby city with less than 2,000 people and even they have an A&W. LoL.

[Evil Queen]

I keep telling you guys; Houston Sucks.

[lupo pazzesco]

EQ!!!

I know of at least 3 A&Ws within 10 miles of me in SW Houston. PM me, and I can send you their locations. There's one on OST and one on SW Fwy, but I don't know where exactly in SW Houston you are...

Crap, now I want root beer and onion rings for dinner...as long as I don't end up with service like in the OP! I echo the sentiment to call the 800 number. How can they fix it if they don't know it's broke?

[Irving Patrick Freleigh]

Are you kidding me EQ? I live in the most desolate podunk part of Wisconsin, and there's a nearby city with less than 2,000 people and even they have an A&W. LoL.

Huh.

The next town north from me had an A&W for many years and it recently closed down. It was one of the old-school drive-ins.

And one of the little podunk towns to the west has one as part of a gas station.

My town used to have an A&W and it was pretty near my house, but it closed many years ago and is now a mom and pop family restaurant.

I dunno. I just never noticed many A&Ws around here. Maybe they are making more of an effort to expand?

[Evil Queen]

Wait, Lupo, you're in SW Houston?

SO AM I! I thought you were in the Humble area? Or am I just going nuts?

[blas]

The one in my city has been here for a while, I'm not so sure about the small town one. It's damn good food! I hope they build more and more.....especially when you're on a road trip around these parts and all you see is a city with only a McDonalds or a BK it gets OLD.