At least be polite when you're accusing me of theft.

[RecoveringKinkoid]

So get this. There's some pretty slim pickings in my work neighborhood as far as eating lunch goes, so I drive down to a nearby Bi Lo and pick up a slab of somthing dead and some fruit, or a salad, or what have you. I do this at least 3 times a week during the same hour of the day and have been for months.

I always use the self scan. I never get more than three item and this store always only has one or two manned registers, and there is always a line.

So I get some nice salad and a nice chunk of goat cheese, and a big bag of grapes to freeze and share around back at the office. Lo and behold, I notice when I'm getting my receipt that I forgot to scan the grapes. Left them in the basket.

No problem, right? There is no line behind me, I'll just do a second transaction. Simple, right?

Yeah. Grapes won't go through for some reason. Get "push for assistance" button. Sigh. Nobody is in the little booth. I push the button and wait. After a while, I push it and wait some more. Great.

So I look over to see if I can go though the manned line. No. Two open, each three full baskets deep. Not for a bunch of grapes am going to go through that shit.

Other scanner's open, so I try going though that one. Same error. At that point, I'm over the freaking grapes. I just say fuck it, call it a day, put my atm card back, and head for the door, leaving the grapes behind and with the bag of stuff I'd just paid for on my arm.

At that point, as I'm walking past, two chicks show up in the self-scan cashier booth. I just walk past and they ignore me. No problem, right?

Yeah. I get out on the sidewalk in front and this chick is chasing me down going "ma'am! ma'am!" So I turn around, thinking she's trying to tell me I forgot my grapes. She says "You aren't finished."

So I said, "Oh, I'm finished. Those grapes won't scan. It's okay, I don't reallyu need them. "

Then she says "but you didn't finish your payment." At that point, it began to dawn on me that she wasn't trying to help me, she thought I was a thief.

You know, as annoying as that is, especially in light of all the other horseshit going down in there, the girl didn't know about all the other horseshit. She just saw me not pay and walk out with a bag of something. Okay. Fair enough, no reason to be a dick.

So I started to say "No, I paid for this other stuff first, but I forgot the grapes...." and what does she do but turn her back on me and stomp back into the store as I'm talking.

Whiskey Tango Foxtrot?

I'm trying to bring her up to speed on the situation and she just blows me off like that? I could understand it if I was being a bitch, but I wasn't even mad at that point. I could understand why she was thinking what she was thinking.

So I get in my car, and at that point, I WAS pissed. I mean, that was beyond rude. Gonna basically accuse me of theft, then blow me off mid sentence? Given the chance, I had a receipt I could have shown her. What a rude little twit. I thought I probably ought to walk back in there and complain to a manager or something, but damn, you know? I might get freaking cavity searched for the 3 dollar salad they just knew I stole. So I just went back to the office.

So by then, I was good and mad, so I fired off a pissed off email to the store suggesting that if they had the manpower to chase people down the street and accuse them of theft, maybe they could scrape together enough manpower to man their checkout system. Just a freaking thought.

[Evil Queen]

Wow. I've never heard of survice that bad at BiLos.

Next time try Ingles.

[Misanthropical]

If they are going to basically accuse people of theft they should have some hard core evidence first.

[Becks]

Let us know if you get a response to your email.

[RecoveringKinkoid]

Yeah, right here. This just in:

Dear Mrs. RecoveringKinkoid,

First of all, we just wanted to apologize for your inconvenience yesterday in our store. After reviewing video, we were able to see what happened and how to prevent these instances from happening in the future. Unfortunately, our teammate who was attending to u-scan had to step away to assist another customer. Sometimes ringing up produce at u-scan is difficult.

After speaking with our teammates, they did notice the grapes were rung up on both registers that you used. After seeing you leave with a bag in hand and the grapes not paid for, they were not sure if you had left with the grapes.
Sorry if that did offend you, but we are experiencing theft all day long at this store.

I have counseled both teammates on paying attention while at the u-scan registers.

Sorry again for your experience and we would like to talk with you in person next time you are in our store.



Thanks,
Mr. Manager Dude
Store Manager at store number xxx



It's nice they sent this and all, but I wasn't bent out of shape because the chick thought I'd lifted something. Her initial reaction was understandable, and I said that in my complaint (which I should have copied and posted here). What pissed me off was her unbelieveable rudeness when I was trying to clear up the matter.

Feh.

[Becks]

Nice email response.

Yeah, that chick was something else.