Wherein I am stared down by Best Buy employees

[otakuneko]

Before you guys go off on how Best Buy is an awful place, remember that Best Buy employees post here too. I do my damnedest to make sure I take care of my customers properly and don't appreciate being told how much I suck because somebody had a bad experience with someone else.

The point was that the worker, the coworker, and even the manager, were too sucky to stop at the first or even the second refusal. You may be different, but these Worst Buy employees were the definition of suck. Maybe they were new (to retail in general) and overly-enthusiastic (haven't had their soul sucked out through their bums) but they were still sucky.

If you were displeased with how things were handled by the sales associate, go talk to a manager right then and there. Failing that, go to the website, give the date, the time, the name of the associate, and the location of the store and file a complaint that way. The territory and district managers pay attention to this stuff and if they get enough complaints about a particular store, they take action.

The manager was sucky too, thus website would've been the only recourse, and the expectation is that website complaints aren't paid attention to. May not be true in all cases, but that's the expectation most people have.

[Irving Patrick Freleigh]

Part of me wonders if those employees, and in particular the manager, got jacked up recently by their higher-ups about getting more people to sign up for credit cards.

My disgusting former pig of a manager "Harry" used to be a Best Buy manager, and he said working for my company was a piece of cake compared to Best Buy. If his store was falling short of its expected numbers in certain areas, he would be put on the spot in the weekly conference call and be forced to explain why this was happening and what he'd personally do to fix it.

Margins probably being one of those areas, but then again what does a credit card have to do with that?

It sucks when salespeople just won't take "no" for an answer, but sometimes they're told not to by management or corporate.

[webchimp]

That's when you pull a pretty woman and go back in with all your stuff, browse around, wave and go back out, but then I'm just petty like that.

Damn, I was going to say that. Only bit in the movie I liked.

[wagegoth]

My response would have been to say, "No, thank you. You've just convinced me to shop elsewhere." Then I would have done the Pretty Woman thing to make sure they knew I really did intend to drop all that cash.

[Jackofalltrades]

Funny thing that...I eventually went to a Best Buy last Christmas and bought the Rock Band bundle. For those who don't know, it was 169.99 and I bought the two year replacement plan. It states in the plan that if anything breaks, bring all the parts to a Best Buy and they will replace it.

The issue with the Rock Band bundle: defective peripherals. And I mean a lot of them. In 1 year, I have replaced the set up 7-8 times. The drums would fail or the guitar would fail, all completely unexpected. The last time I brought it in however, a new person took care of me and treated me like I was smashing them into the floor Trent Reznor style. She snapped at me, was rude all around, and then took 30 minutes to "test" said set up to verify that I wasn't lying. She refused the return soon after.

I came in the next day to file a complaint (not because of the return but because she was a bitch). You know what the manager does, refers me directly to the same woman. She comes to see me and the first thing she does is apologize. Then she offers to do the return one last time. Fine with me.

I wouldn't have been so mad if said salesperson didn't have me repurchase the 2 year replacement plan only to have the new guitar not work at all right out of the box.

Coincidentally, since that last return, no problems with the guitar or drums and it's been 3 months.

//Side note: if anyone thinks I was abusing the system, own Rock Band 1. 1 out of every 2 sets failed out of the box or within the first 30 days. That is why EA extended the out of the box warranty from 30-90 days.